Forum Replies Created
I ve been through the instructions you sent me. But the file you sent is not a .zip
The above shared is a zip file and not a folder.
This can be due to your safari browser is automatically extracting the downloaded zip file that you can prevent as described below.
https://docs.themeisle.com/article/86-how-to-fix-safari-automatically-unzip-files
And I can’t find Install Plugins under Appearance.
You will only find it after installing and activating the Jevelin theme.
Hi @laurita,
I hope you are well today and thank you for your question.
It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamHi @vincen72,
I hope you are well today and thank you for your question.
I visited your shared website but not sure exactly which text box and picture you are referring to so could you please share the screenshot of it?
Best regards,
Shufflehound teamI hope you are well today and thank you for your question.
The slider was working when I first purchased theme – It been recently been updated – but the slider is now missing from the top of all pages
Please make sure that you are using the below latest version of the theme.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
I have tried to update but it says that I need to activate – which takes me to a premium page
If you have not purchased slider revolution plugin and using the plugin bundled with the theme then you are not direct customer of that plugin so can not activate that plugin.
Please see more information about this on the following pages.
https://www.themepunch.com/faq/purchase-code-registration-faqs/#1447194367831-7941a825-85b2
https://www.themepunch.com/faq/update-to-5-0-via-ftp/
To use the plugin you don’t need purchase code, you can just install and update the plugin from Appearance -> Install Plugins
Best regards,
Shufflehound teamSorry, I am not sure I understood your question properly so could you please describe it a bit more by sharing the screenshots and your website URL?
I am not sure but you can try using the below plugins to achieve it.
https://themegrill.com/blog/wordpress-mobile-plugin/
https://www.wpkube.com/wordpress-plugins-to-make-your-site-mobile-responsive/
Then please set all colors the same in the theme styling settings.
Could you please share your site URL where it’s displaying so that I can help you?
I don’t see any javascript error message on your website.
Please clear your browser cache so that the latest js and CSS files will be loaded.
Then please make sure that you are using the below latest version of the Jevelin theme.
If you are using the plugin bundled with the theme then you can update it from the below path or just uninstall and reinstall the plugin.
Admin Area -> Appearance -> Install Plugins
@ficinter3 To help us keep the support thread separates could you please create a new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add a reference to this thread in your newly created thread.
We would be more than happy to help you with your new thread.
You are most welcome here 🙂
Hi @syed.bukhari,
I hope you are well today and thank you for your question.
Could you please tell me exactly what issue you are facing by sharing the screenshot so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @bhertaux,
I hope you are well today and thank you for your question.
Could you please try changing its settings from the theme settings on the below path?
Admin Area -> Appearance -> Theme Settings
Best regards,
Shufflehound teamHi @andjelka,
I hope you are well today and thank you for your question.
Please make sure that you are using the below latest version of the theme.
Could you please clear and temporarily deactivate the autoptimize cache that you are using on your website so that I can troubleshoot it?
Best regards,
Shufflehound teamSolution for this topic
Hi Lino,
I hope you are well today and thank you for your question.
It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamThank you for sharing the details.
I logged into your website and everything seems configured correctly.
Could you please delete all the content on your website using the below plugin and reimport the demo content?
Have you purchased the WPBakery plugin or using the plugin bundled with the theme?
Nevertheless it seems that some other plugins (for example my backup guard) is endlessy loading and doesn’t work anymore.
Please contact the backup guard plugin support to resolve the issue.
Just make sure that you have set the image as a featured image for the post.
Could you please share the page URL from your site where it is not displaying so that I can troubleshoot it?
You can change the text either by translating the theme as described here https://support.shufflehound.com/theme-translation/ or using any of the following plugins to change it.
