Forum Replies Created
Hi Saikate,
I hope you are well today and thank you for your question.
The portfolio images should not crop.
Could you please share the exact page URL from your site where it is happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @pedroferreira,
I hope you are well today and thank you for your question.
To achieve this, you have to develop custom code.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamCould you please tell me exactly what has reset on your website?
Could you please clear and temporarily deactivate the Autoptimize Cache that you are using on your website so that I can troubleshoot it?
Solution for this topic
Hi @kshocker,
Sorry to hear about the problem you are having.
I have tested it on my test site and it’s working fine for me using the latest version of the Gillion theme.
Please make sure that you are using the below latest theme version and have activated the theme required plugins from Admin Area -> Appearance -> Install Plugins
Also, make sure that you are using the latest version of PHP.
Best regards,
Shufflehound teamSure, we will notify you here.
Hi @dhumshan,
Sorry to hear about the problem you are having.
Instagram again changed something that caused this functionality to break.
We tried to fix it, but at the moment looks like this functionality needs to be rewritten Or we will search for a different Instagram plugin.
In the meanwhile, you can use any other Instagram plugin such as https://wordpress.org/plugins/spotlight-social-photo-feeds/
Best regards,
Shufflehound teamYou are most welcome here 🙂
Sure, we will consider your suggestion.
You are most welcome here 🙂
Hi @mtortorello,
I hope you are well today and thank you for your question.
You can use the attached Jevelin child theme.
Best regards,
Shufflehound teamYes, you can.
To achieve this, you have to develop custom code in the child theme of the Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Solution for this topic
Hi @dhumshan,
I hope you are well today and thank you for your question.
You can try achieving this using the Yellow Pencil editor as described on the below page.
https://support.shufflehound.com/how-to-change-almost-any-element/
Best regards,
Shufflehound teamYou are using the Contact Form 7 plugin so please contact the plugin support on the below page.
Solution for this topic
Hi @dhumshan,
I hope you are well today and thank you for your question.
You can remove them from the theme settings as shown in the attached screenshots.
Also, please disable the WooCommerce plugin If you don’t need its store functionality.
Best regards,
Shufflehound teamSolution for this topic
Hi @OMC,
I hope you are well today and thank you for your question.
We will consider implementing it in the future version of the plugin.
In the meanwhile, you can find post IDs easily by using the below solution.
https://wordpress.org/plugins/wpsite-show-ids/
Best regards,
Shufflehound teamHi @ahaniff,
I hope you are well today and thank you for your question.
Please note that you are using the WPbakery page builder plugin bundled with the theme therefore you are not a direct customer of that plugin and cannot update that plugin until you purchase it.
Please find more information about it on the following page.
We update the plugin with every new theme version. In this case, you can just delete the old plugin version and reinstall the latest plugin version bundled with the theme from Appearance -> Install Plugins
Best regards,
Shufflehound teamHi @becaetano,
I hope you are well today and thank you for your question.
You can try achieving this using the custom solutions shared in the below topics.
https://support.shufflehound.com/forums/topic/open-portfolio-custom-url-in-new-tab/#post-10254
Best regards,
Shufflehound teamAwesome great to see you got that fixed.
Please advise if you have more questions.
Have a fantastic day!
Could you please share the page URL from your site where the contact form and recaptcha are displaying?
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Hi @jakeusu,
I hope you are well today and thank you for your question.
I can’t log into your website using the shared login credentials as I am getting an error “Unknown email address. Check again or try your username.”.
Please make sure that the shared credentials are correct and working.
Also, please make sure that you are using the below latest version of the theme.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, Elementor, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound team
