Forum Replies Created
Hi @fabrizio-santis,
I hope you are well today and thank you for your question.
I could confirm it on your website.
Please make sure that you are using the below latest version of the theme.
Could you please clear and temporarily deactivate the WP Rocket and Automptize Cache that you are using on your website so that I can troubleshoot it?
Best regards,
Shufflehound teamI logged into your website and now can not even access the Pages section in the admin area of your website and get an error as shown in the attached screenshot.
It is your website-specific error that you can resolve as described below or by contacting your web host.
Hi @janice9115,
I hope you are well today and thank you for your question.
Could you please share the shop page URL from your site so that I can help you?
Best regards,
Shufflehound teamCould you please tell me which demo content you want to import so that I can import it on your website?
Hi @kscott,
I hope you are well today and thank you for your question.
I visited your website but it displays fine for me as shown in the attached screenshot.
Could you please test it by clearing your browser cache and using a different browser?
Best regards,
Shufflehound teamI logged into your website and got the same Connection timed out error that is your web server related error.
I installed the required plugins by manually uploading them to your website.
Hi Alex,
I hope you are well today and thank you for your question.
I visited your website on mobile but didn’t see the issue on it as shown in the attached screenshots.
Do you only see it when scrolling down?
Please try using a different browser and also update the theme to the below latest version.
Best regards,
Shufflehound teamHi @popex062,
I hope you are well today and thank you for your question.
You are using an older version of the theme on your website so please update it to the below latest version.
You have created your website homepage using the WPbakery page builder so please use the same WPbakery page builder to edit it.
Please note that you can use any page builder plugin but please note that you can only edit the page using the same page builder that you used to create it so if you have used WPBakery or Unyson or Gutenberg or any other page builder then please use the same page builder to edit the page.
Do not switch between page builders or else you will lose the content so choose the page builder that you want to use initially when you create the article content.
Best regards,
Shufflehound teamHi @joanasvsousa,
I hope you are well today and thank you for your question.
Could you please share the page URL from your site where it is displaying so that I can help you?
Best regards,
Shufflehound teamWe will consider changing this in the future version of the theme.
@zszymczyk To help us keep the support thread separates could you please create your own thread for your question instead of posting a reply on others’ threads as it makes the thread messy and hard to read.
If you want to you can also add a reference to this thread in your newly created thread.
We would be more than happy to help you with your new thread.
You are most welcome here 🙂
Solution for this topic
@joanasvsousa As you are using the Unyson plugin so you have to click on the Settings button to get more options as shown in the attached screenshot.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Redux framework, Elementor, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Also, would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
You are most welcome here 🙂
You are most welcome here 🙂
You are most welcome here 🙂
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme.
Please make sure that you are using the below latest version of the theme.
Also, this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Redux framework, Elementor, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Yes, that plugin will also work.
Just make sure to regenerate the thumbnails.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
