Forum Replies Created
The shared credentials are not working for me so please make sure that it is correct and working fine.
Also, as asked above please tell me which mentioned pages are you talking about?
I could confirm the issue on your shared site which seems occurring because of the extra contact us form section that is overlapping on the Services section as shown in the attached screenshot.
You can resolve this by adding some more padding above the services section.
I could confirm the issue on your shared site as shown in the attached screenshot.
We are troubleshooting the issue and will update you here ASAP.
After changing it to smaller image, please add the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#page-container .header-logo img { height: auto; max-height: 100%; }You are most welcome here 🙂
The shared site credentials are not working and I am getting an error that the email address is not correct.
Please make sure that it is correct and working fine.
Hi @afew001,
I hope you are well today and thank you for your questions.
However, I have posted a new post today and the little brush/pencil icon is back on all of my posts!
I could confirm the issue on my test site that the custom CSS code added in the theme option is not working, therefore, notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
I have gotten an email stating that a update is available but when going into my WordPress it says that all themes are up to date.
You can update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
Best regards,
Shufflehound teamHere it is vinoddalvi123[at]gmail.com
The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Solution for this topic
The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
I have reverted it.
I logged into your site and saw it is working fine If I use Gillion theme instead of its child theme.
So it seems the issue with your custom child theme and the code that you have developed in it.
To resolve the issue, you have to correct the custom code developed in your child theme.
Developing or changing custom code developed for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Solution for this topic
Hi @vincen72,
Thank you for your question.
To not display it, just enable the page loader in the theme options as shown in the attached screenshot and you will get a result as displayed on the below demo site.
https://jevelin.shufflehound.com/corporate-accounting/
Best regards,
Shufflehound teamHi @vincen72,
Thank you for your question.
You can try using any of the below plugins.
https://wordpress.org/plugins/tags/contact-form/
https://www.wpbeginner.com/plugins/5-best-contact-form-plugins-for-wordpress-compared/
https://kinsta.com/blog/wordpress-contact-form-plugins/
Best regards,
Shufflehound teamHi Daniel,
I hope you are well today and thank you for your question.
I have requested our server admin to check it.
Is it below your website?
cluster003.hosting.ovh.net
If not then please share your site URL.
Also, would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Best regards,
Shufflehound teamHi Anna,
I hope you are well today and thank you for your question.
If it is not working for other themes also then it is not a Jevelin theme issue but seems the WPbakery plugin issue so please contact the plugin support to resolve the issue.
Best regards,
Shufflehound teamHi @lorena.redzepovski,
I hope you are well today and thank you for your question.
I visited your shared site but it is not dropping too low for me as shown in the attached screenshot.
Do you want to reduce the header menu height so that it will be displayed immediately below the menu?
Best regards,
Shufflehound teamHi @vincen72,
I hope you are well today and thank you for your question.
I visited your shared site and it is working fine for me on the first click.
Could you please test it clearing your browser cache or using a different browser?
Best regards,
Shufflehound teamHave you activated the child theme on your website?
Would you mind if I log in to your site and check it? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
You can try resolving it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
div#page-container { overflow: hidden; }
