Forum Replies Created
Okay, then there is something wrong.
I did as you told me. Downloaded the theme again from my account at envato and followed the instructions.
Have you tried updating the theme by downloading the below version and updating it as described here https://support.shufflehound.com/updating-theme/
Also, have you checked which theme version you are using on the site?
Sorry to bother you. I find something else solution.
Because no matter that it’s and older version it should work, because as I wrote, it’s a old feature to put video on a row.
It is not just about the theme version but it’s about all plugins and WordPress version also so if you want to make the old theme version work then you have to use the same versions of plugins and WordPress which was working previously for you orelse you have to update all to the latest versions.
To resolve it quickly, would you mind if I log in to your site and update it? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Hi @trungduong1185,
I hope you are well today and thank you for your question.
Please make sure that you have activated the Revolution Slider plugin on your site from the below path and created a slider in it.
Appearance -> Install Plugins
Best regards,
Shufflehound teamI visited your shared site and saw you are still using older theme version 4.2.0 and not latest 4.2.4 as shared above so please update it and share me the screenshots of the updated versions on your site.
You are always welcome here 🙂
Hi Jürgen,
I hope you are well today and thank you for your question.
I visited your shared site and it seems you have added some padding and margin to the columns on that page causing the space issue.
I logged into your site using shared credentials but can’t troubleshoot the issue as the shared user account doesn’t have admin access so could you please grant the admin access to troubleshoot the issue?
Best regards,
Shufflehound teamHi @lukeskybaker,
I hope you are well today and thank you for your question.
You can try achieving this using Yellow Pencil editor as described in the below page.
https://support.shufflehound.com/how-to-change-almost-any-element/
Best regards,
Shufflehound teamHi @Zelda,
I hope you are well today and thank you for your question.
On my phone, tables are drastically squashed (please see attached).
It seems the table that you have created using WordPress block editor which is not responsive and you have to use a solution such as followings.
https://wpleaders.com/best-wordpress-table-plugins/
https://www.elegantthemes.com/blog/resources/responsive-tables-in-wordpress
Are you planning to add responsive tables to your theme please?
Currently not as this is plugin territory and makes the theme heavy.
Best regards,
Shufflehound teamSolution for this topic
You can reduce it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#wrapper > .content-container.sh-page-layout-default { padding-top: 10px; }Solution for this topic
I visited your shared site again and saw you are still using that CSS code and instead added some new CSS code as following so please remove all of them which will display same logo size on desktop and mobile and then set logo of your desired size.
#rev_slider_30_2 > div{display:none;}.sh-header-small-icons .sh-table .sh-light-logo{width:90px;height:90px;}.sh-header-small-icons .sh-table .sh-sticky-logo{width:90px;height:90px;}@media (max-width:600px){.sh-header-mobile-navigation .sh-table .sh-light-logo{width:60px;height:60px;}}To achieve this, you have to develop custom code in the child theme of Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site.
You can resolve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#page-container .sh-nav-cart .menu-item-cart .widget_shopping_cart_content p.buttons a { line-height: 1.5 !important; max-height: 0; padding: 10px !important; margin: 0 0 20px; }It seems you are confused here.
I requested you to update the theme as “You are using older version of the theme on your shared client site so please update it to the above shared theme version.” so please reread my reply.
Also, from your shared screenshot it seems you are trying to update the WPBakery plugin from the wrong location and not from Appearance -> Install Plugins which I have described above.
You are most welcome here 🙂
Hi @rrayez,
I hope you are well today and thank you for your question.
Could you please share me your site URL where it’s displaying so that I can help you?
Best regards,
Shufflehound teamHi @Ylb Digital,
I hope you are well today and thank you for your question.
There isn’t any specific logo image size requirements but the maximum allowed logo height is 250px.
It is not displaying fine on your site because of the below custom CSS code that you are using on your site by Yellow Pencil Editor plugin so please remove it.
.sh-header-small-icons .sh-table .sh-light-logo{width:90px;height:90px;}Best regards,
Shufflehound teamI am still confused so could you please share me the screenshot of the issues?
But the video won’t show on mobile on the “old” theme (Bought it few moths ago for my client:
You are using older version of the theme on your shared client site so please update it to the above shared theme version.
Hi @datapro,
I hope you are well today and thank you for your question.
Please make sure you are using latest version of PHP on your server by referring the information provided in the following pages.
https://www.wikihow.com/Check-PHP-Version
http://php.net/supported-versions.phpCan you please try temporary enabling WP_DEBUG mode? To do this, just go to wp-config.php include this:
define('WP_DEBUG',true);You might already have a line for WP_DEBUG, so just make sure it’s set to true.
Let me know what errors if any you are getting when you face this issue.
Best regards,
Shufflehound teamHi @emma,
I hope you are well today and thank you for your question.
Are you referring to the issue as shown in the attached screenshot?
If yes then this is because the table that you have created using WordPress block editor is not responsive and you have to use a solution such as followings.
https://wpleaders.com/best-wordpress-table-plugins/
https://www.elegantthemes.com/blog/resources/responsive-tables-in-wordpress
Best regards,
Shufflehound teamHi @sarahk,
I hope you are well today and thank you for your question.
I could confirm the issue on my test site which only occurs when we disable related post option in the theme settings, therefore, notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
In the meanwhile, you can resolve it by enabling the related post option in the theme settings as shown in the attached screenshot and then hide it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.single-post .post-related-title, .single-post .post-related, .single-post .post-related-arrows { display: none !important; }Best regards,
Shufflehound team
