Forum Replies Created
Hi Alan Brown,
I hope you are well today and thank you for your question.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether the issues got resolved and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamHi Simon,
I hope you are well today and thank you for your question.
You need to contact the TranslatePress plugin support to resolve it.
Best regards,
Shufflehound teamHi @Ylb Digital,
I hope you are well today and thank you for your question.
First, please enable it in the menu Screen Options and then you can add it in the menu as shown in the attached screenshots.
Best regards,
Shufflehound teamHi Frédéric,
I hope you are well today and thank you for your question.
Could you please tell me how you are persinalizing it?
Also, please try resolving it as described in the below pages.
https://docs.presscustomizr.com/article/296-how-to-fix-wordpress-non-existent-changeset-uuid
https://mhthemes.com/support/knb/fix-non-existent-changeset-uuid-error-wordpress/
Best regards,
Shufflehound teamSure, I have notified to the forum admin to delete your topics.
In your site contact us page, you were using two contact forms as shown in the attached screenshot and you had changed email address in one contact form but not in another.
I have changed it now s could you please check it again?
If it still doesn’t work for you then please try changing the email address in the site general settings as shown in the second attached screenshot.
Hi @bking,
I hope you are well today and thank you for your question.
The WPBakery Page Builder plugin is bundled with the theme so you don’t need to activate it and there is no activation code.
You can install it as described in the below topic.
Best regards,
Shufflehound teamHi @Ylb Digital,
Thank you for your question.
To achieve this, you have to develop custom code in the child theme of Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamHi @Ylb Digital,
I hope you are well today and thank you for your question.
You can remove it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.page-id-2041 .vc_section.vc_section-has-fill, .home .vc_row-has-fill>.vc_column_container>.vc_column-inner { padding-top: 0; }Best regards,
Shufflehound teamPlease try changing that code as following.
<i class="fa fa-fax"></i>
I logged into your site and saw you are using an outdated version of PHP on your site as shown in the attached screenshot so please update it to the latest version by contacting your web host.
To help us keep support thread separates could you please create a new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add reference of this thread in your newly created thread.
We would be more than happy to help you with your new thread.
Hi @TL12,
I hope you are well today and thank you for your question.
Could you please share your site where you are using that code so that I can help you to achieve it?
Also, please tell me exactly where you have added that code in the site footer.
Best regards,
Shufflehound teamYou are most welcome here 🙂
Hi @Ylb Digital,
I hope you are well today and thank you for your question.
I am trying to import a slider from another website; I basically did export import and i get a message saying error: incompatible archive. What do i do?
I also would like to know if with slider revolution I can make slider like on this website https://www.edmiston.comwith the hover effect.
These are slider revolution plugin related questions so please ask them to the plugin support.
I also noticed that wp bakery is not showing live updates in the front end while i make changes.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
I have a white bar at the top of my page that im unable to remove ( see picture)
Could you please share me the page URL from your site where it is displaying so that I can help you?
Contact form and yellow pencil do not work as well on my website. It says ” you are not allowed to visit this page” or the editor takes forever to load
Please make sure you are using the latest version of PHP on your server by referring to the information provided in the following pages.
https://www.wikihow.com/Check-PHP-Version
http://php.net/supported-versions.phpAlso please make sure that you are using latest versions of theme and plugins.
Best regards,
Shufflehound teamHi @bukhoryart,
I hope you are well today and thank you for your question.
I have tested it on my test site and it’s working fine for me using latest version of Jevelin theme as displayed in the attached screenshot.
Please test it clearing your browser cache or using a different browser.
Best regards,
Shufflehound teamHi @thedigitmark,
I hope you are well today and thank you for your question.
Could you please share me your site URL where it’s displaying so that I can help you?
Best regards,
Shufflehound teamHi @CommandPost,
I hope you are well today and thank you for your question.
It seems happening on your shared site due to the below CSS code used on your site using Yellow Pencil editor.
div:nth-child(1) > div:nth-child(4) div:nth-child(1){padding-top:0px !important;}So please remove the code by resetting style as described in the below pages.
https://yellowpencil.waspthemes.com/docs/managing-changes-on-entire-website/
https://yellowpencil.waspthemes.com/docs/managing-the-element-styles/Best regards,
Shufflehound teamTo resolve any issue we need to reproduce the issue so that we can troubleshoot it.
In your case, the issue does not reproduce at our side as it is working fine as shown in the shared video added in the private reply.
What does it mean?
It means there is something specific at your side such as browser, system or network that is causing this issue and we need to find out this to troubleshoot the issue.
We need your cooperation to troubleshoot it.
You are most welcome here 🙂
I actually deleted the YellowPencil plugin altogether as it seemed to also be compromised and was asking visitors to download malware.
This may be because you are using an older version of the plugin.
Please refer below topic.
https://support.shufflehound.com/forums/topic/yellow-pencil-editor-security-update/
You are most welcome here 🙂
