- This topic has 13 replies, 2 voices, and was last updated 3 years, 6 months ago by
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We are seeing a random error where the plus/minus product icons arent clickable. Some users are using Chrome but its fairly consistent on Safari on iphone (13 Pro iOS 15.4.1).
https://savethecat.com/event/save-the-cat-beat-sheet-workshop-july
https://savethecat.com/products/swag/the-save-the-cat-writers-hat
So as the theme defaults to 0 products on page load, users cant add anything to the cart.
Thanks.
Note, we raised this previously here: https://support.shufflehound.com/forums/topic/woo-add-subtract-buttons-not-working-on-this-page/
and it was fixed in a subsequent theme update.
Hi there,
That is strange, so the issue was fixed previously and now is broken again?
Have you made any modifications regarding the quantity field?
Best regards,
Shufflehound team
Correct. We have made no changes to any code or related CSS.
Any updates please, its been 4 days since the last response to your question and this issue is still costing us sales. Thanks.
Hi there,
We might have found the cause, please try our latest beta version bellow. After updating please clear the cache.
Let us know if the issue is fixed. 🙂
Best regards,
Shufflehound team
Hi… thanks for the update. No, doesnt seem to have solved it. Not working on iphone and in Chrome Incognito mode all the time and randomly on other browsers…
Oh, would it be possible to login to your website and try to fix in that way? (you can share login data in the private information field)
In private section, thanks.
Hello,
We have added some improvements, is it better now?
Best regards,
Shufflehound team
Looks great thanks! Can you tell us exactly what you changed so we know not to override accidentally in future?
Sure, we added some CSS under Jevelin Settings > CSS/JS (at the bottom of the CSS field)
That looks like positioning, I dont see how that fixed the event product buttons which weren’t working.. but thanks. You close this ticket.
That was all what we needed to do to achieve that. 🙂
Maybe the latest update did something and so the adjustments were simpler.
Sure, we will close this ticket!
