Forum Replies Created
Can you please share your website login data in the private field bellow? In that way we could inspect and fix this issue faster.
Best regards,
Shufflehound team
Hi there,
Looks like your WordPress setup is missing the index.php file. It is not our theme related issue, but you can try to download WordPress installation from the WordPress.org website and copy only index.php file.
Let us know if that works.
Best regards,
Shufflehound team
We can understand that and we would like to improve this element, but as it is built by WPBakery page builder team there isn’t a lot we can do here.
We can only improve/change Jevelin created elements that are under Jevelin tab (when adding new elements).
Hi there,
Strange as it is working just fine for us.
Did you try to insert both user ID and username?
Best regards,
Shufflehound team
Hi there,
Thank you for your question.
It looks like that the options are opened fine in the left side, so when you change them nothing happens?
To fix this issue faster can you please share login data in the private field bellow? As this is not a common issue and it is hard to tell what could be the issue without testing it.
Best regards,
Shufflehound team
Hi there,
You should be able to upgrade the plugin to the latest version from our theme. We try to include latest plugin versions in our theme updates.
Otherwise it is not possible for us to get licence key for users directly as our extended plugin licence can’t be shared. Sill it is fully legal to use plugin like that as it is covered by our theme extended licence.
Best regards,
Shufflehound team
We just did some testing and we saw that Unyson plugin was causing some issues, therefore we disabled it.
Besides that it looks like your issue is related to WPBakery element options. You are trying to include page inside page inside page which creates forever loop and therefore crashes.
That is weird, would it be possible for us to login to your website and debug it in that way? Otherwise it is hard to find the cause.
You can add this information in the private field.
We just inspected your website and it seems that by fixing SSL issue (HTTPS issue) the images could start working correctly.
As for now chrome is showing warning regarding to HTTPS certificate.
Great to hear that the issue is fixed. 🙂
Nice to hear that! 🙂
We can understand your issue, but it is working just fine for us at the moment (tested from multiple devices).
Did you tried to test this issue when logged out and when using incognito / private window?
Sorry for our delay.
Is it possible to enable the server again? We will try to inspect soon as the server will be running.
Hi there,
Looks like you need to disable masonry layout for the portfolio element and show them in grid – all images with same height. That could solve this issue as in the masonry layout images goes from top to bottom by filling out the blank spaces.
Best regards,
Shufflehound team
We fixed this issue in the latest Jevelin theme beta version 5.1.3 and uploaded to your website.
Can you confirm that the issue is fixed? 🙂
Hi there,
We just tested your website and it seems that it is working just fine for us.
Did you manage to fix it? If not please let us know the browser and device you were testing it.
Best regards,
Shufflehound team
Hi there,
Thank you for letting us know.
We could see this issue in both your website and our test site. Therefore we will try to fix this in the next update.
Best regards,
Shufflehound team
Hi there,
We can now see that the logo is working and we just tried to edit WPBakery page builder content and it was working for us.
Did you manage to solve these issue?
Best regards,
Shufflehound team
If you want to duplicate whole page and post content you can use plugins like this – https://wordpress.org/plugins/duplicate-post/
There is no need to include this functionality in the theme as there are many great free plugins for this functionality.
