Forum Replies Created
Hi there,
Could you please attach a screenshot of what you see under the Jevelin > Framework Upgrade page?
Best regards,
Shufflehound TeamHi there,
@mckeany-flavell Can you please let us know which theme framework are you using? Redux or Unyson?
@vanni77 Your website fonts seems to be loading fine for us. We have attached screenshot belowBest regards,
Shufflehound team
Thank you for providing the login information!
Regarding the issues:
- Link Colors: Can you please specify where the issue is occurring? We tested multiple places but couldn’t find the problem. We have attached a screenshot showing the hover color.
- Where exactly can we find the issue?
- Gillion Plugin Section: When we opened the Gillion plugin section, we couldn’t identify any issues. A screenshot is attached for your reference.
Additionally, we noticed that you are using a performance optimization plugin. In some cases, this can cause issues on the front end for non-logged-in users. You might want to try disabling it to see if that resolves the problem.
Can you please let us know which version of WordPress you are using and if it was working correctly before?
Hi there,
Thank you for bringing this to our attention.
We have created a beta update that should fix the issue:
Please note that WooCommerce only updates the version number in template files when there are actual changes. For example, the “add-to-cart.php” template file had no changes for a long time (since version 3.3.0) and was only recently updated to version 9.0.0 with very minor changes.
I hope this clarifies that.
Best regards,
Shufflehound TeamHi there,
Have you tried changing it under Post Settings > Post tab at the bottom of the page?
Best regards,
Shufflehound TeamCould you please share your login details so we can inspect this issue further? You can add the details in the private information field.
Hi there,
Sure, we can help you.
To fully remove it, you will likely need to modify PHP files. The relevant lines might be located in the
inc/helpers.phpfile, lines 2023-2038.May we ask why you need to remove it?
Best regards,
Shufflehound Team
Hi there,
Could you please try disabling performance optimization plugins to see if that resolves the issue?
Best regards,
Shufflehound team
Hi there,
No, Elementor Pro is not required.
On the left side, you should see various Elementor elements under the Gillion group (they might be at the bottom of the list).
Best regards,
Shufflehound TeamHi there,
Is it possible for you to downgrade your site to PHP version 8.2? If so, could you please verify that it is working fine on that version?
Best regards,
Shufflehound TeamHi there,
Sorry for the late response.
It seems that our theme has some compatibility issues with PHP version 8.3, which we are currently working on. For now, we recommend using PHP 8.2 if possible.
Best regards,
Shufflehound TeamHi there,
We have responded to your separate topic and will close this one.
Best regards,
Shufflehound TeamHi there,
Sorry for the late response.
Migrating Unyson page builder content to the WPBakery page builder can be challenging since there are no easy methods for this. Unfortunately, it needs to be done manually. However, if you started with one of our theme demos, you can re-import it with the new WPBakery page builder content and make adjustments from there.
Best regards,
Shufflehound TeamHi there,
The Unyson plugin is known to cause various issues. Therefore, we recommend migrating to the Redux framework if you don’t have any pages built with the Unyson page builder.
It can be done under Jevelin (left sidebar) > Framework upgrade.
Best regards,
Shufflehound TeamYou are welcome! 🙂
Hi there,
After further inspection, we have identified the issue.
On specific pages, you can override the header with a different one. On your home page, go to Page Settings > Header > Header Layout, and you will see that it is set to a custom header.
You can change it to “Default,” and it will use the theme’s settings.
Hopefully, that helps! 🙂
Best regards,
Shufflehound Team
Hi there,
Thank you, the login details worked! 🙂
After inspecting your website, it appears that the bold text is working correctly for us, as shown in the screenshot below. Have you already managed to fix the issue?
Best regards,
Shufflehound Team
Hi there.
Sorry for the delayed response.
We need to inspect your website to better understand the issue. Could you please share a link to your website? You can provide it in the private information field below if you prefer.
Best regards,
Shufflehound Team
Hi there,
Sure, could you please provide us with a link to your live website where we can see this issue? Alternatively, you can attach a screenshot.
Best regards,
Shufflehound Team
