Forum Replies Created
Hello,
We just checked your cart page, and it appears to be working correctly on our end (screenshot attached below). As for the Shop page issue, that’s definitely unusual – it works fine on our demo site, so something specific to your setup might be causing it.
Please share temporary login details in the private information field below so we can take a closer look and help you get this sorted quickly.
Best regards,
Shufflehound team
Hello,
We just checked and portfolio and post editing work fine on our test sites, so this might be caused by a plugin conflict. Please try temporarily disabling your plugins one by one to see if that resolves it.
If the issue persists, feel free to share temporary login details in the private information field so we can take a closer look.
Best regards,
Shufflehound team
Hello,
Sure! First, please make sure that both the theme and WordPress are fully updated. Also, if you’re using any performance or optimization plugins, try disabling them temporarily to see if that resolves the issue.
If the problem remains, please share a link to your website so we can check it directly.
Best regards,
Shufflehound team
You are welcome! 🙂
Hello,
Thanks for letting us know, great to hear that it worked! 🙂
Best regards,
Shufflehound team
Hello,
Did you manage to solve it?
We checked a few pages where the description looked fine. If the issue is still there, could you please share the exact link where we can see it?
Best regards,
Shuflehound team
Hello,
Thanks for letting us know, great to hear you got it sorted out! 🙂
Best regards,
Shufflehound team
You are welcome! 🙂
Hello,
It looks like we found the cause of the issue. On the homepage, the header was set to appear above the content in the page settings, which caused it to use different settings. Please check and let us know if everything looks good now.
Best regards,
Shufflehound team
You are welcome! 🙂
Hello,
Did you manage to fix it? It looks fine on our end now.
From your screenshot, it seems there might have been a PHP related issue earlier – if the problem happens again, please check your error logs for any entries related to the Gillion theme and share them with us so we can take a closer look.
Best regards,
Shufflehound team
Hello,
It looks like the header menu text is set to white in the non scrolled (transparent) state, so it appears hidden until you scroll. Please adjust the header/menu color for the default state, and that should fix it. If you’d like, share temporary login details in the private field and we can sort it out for you.
Best regards,
Shufflehound team
Hello,
Sorry for the late reply.
We checked your site and found WPBakery -> Role Manager was set to enable the builder only for Posts. We’ve enabled it for Pages and Portfolio as well. You can adjust these in Role Manager if needed.
Please refresh your editor and try again. 🙂
Best regards,
Shufflehound team
Hello,
Thanks for the update! Could you please double-check the login details you provided? We tried accessing the site, but it seems the credentials are incorrect.
Once we’re able to log in, we’ll take a closer look and help you get this sorted.
Best regards,
Shufflehound Team
Hello,
Sorry to hear about the issue!
Yes, the issue was related to missing WooCommerce when using Elementor and has since been fixed. The updated version should now be live, or you can download and install the fixed version manually from the link below:
Let us know if everything works correctly after the update.
Best regards,
Shufflehound Team
Hello,
That does sound strange. In some cases, issues like this can be fixed by simply re-saving the permalink settings under Settings > Permalinks in your WordPress dashboard.
If that doesn’t help, feel free to share temporary login details in the private information field, and we’ll take a closer look for you. 🙂
Best regards,
Shufflehound Team
Hello,
Thanks for the info!
This looks like it may be caused by a performance or caching plugin. Please try temporarily disabling those plugins or adjusting their settings, especially those related to JavaScript optimization or lazy loading.
Let us know if that helps! 🙂
Best regards,
Shufflehound Team
You are welcome! 🙂
