Forum Replies Created
Hello,
Thank you for your kind words about our themes! We’re glad to hear you’re enjoying Gillion and Jevelin. 🙂
We’ve tested the blog section on both mobile and desktop modes, and the layout seems to display correctly on our end. Could you confirm if the issue has been resolved, or if it’s still persisting on your device?
Best regards,
Shufflehound TeamHello,
You can update the WPBakery Page Builder from the admin panel by navigating to Appearance > Install Plugins. Please check that the theme is fully updated beforehand.
In some cases, it may be necessary to temporarily deactivate the WPBakery Page Builder plugin before updating it.
Best regards,
Shufflehound TeamHello,
It seems we cannot access your website at the moment as it displays: “There has been a critical error on this website.” This is likely related to the latest Elementor update.
We’ve implemented changes in our theme that should resolve the issue. Please download and test the updated version using the link below:
Best regards,
Shufflehound TeamWe found a video that shows exactly how to make it work:
We found a detailed video guide that explains step-by-step how to enable it:
Hello,
We’re sorry, but the PSDs or editable formats for the homepage assets aren’t available as part of the theme package. The assets included with the theme are optimized specifically for web usage.
If you need further assistance or have any additional questions, feel free to let us know.
Best regards,
Shufflehound TeamHello,
Currently, we don’t have such a built-in feature, but you can use Sticky Header Effects for Elementor plugin with this custom CSS:
.sh-header .container { Â max-width: none!important; }After the setup, you can enable it for the header section under advanced tab.
Best regards,
Shufflehound team
You are welcome! 🙂
It seems the issue is related to the latest Elementor 3.26.0 update, which has caused issues on some sites. To resolve this, I’ve downgraded Elementor to the previous stable version, and your site appears to be working fine now.
It should be working fine now, and I suggest avoiding this update for the time being
Clicking “Edit with Elementor” alone shouldn’t cause the entire website to crash. Did you make any changes before this happened, such as installing new plugins, updating WordPress, or something else?
This is basic Elementor functionality, and we haven’t heard of cases where it would crash the entire website.
Is the admin panel still accessible?
Hello,
Thank you for clarifying!
You’re absolutely right – the link for the Haste was missing earlier. It should now be added.
The Haste Element Library is designed to help you do exactly that: it allows you to directly add the sections we’ve showcased, like the Pricing Table and FAQ, to your page. Simply open the Elementor page builder, scroll to the bottom, click on Haste Library icon, and select the sections you want to include.
Best regards,
Shufflehound TeamHello,
Thank you for reaching out!
Regarding the support form, could you please share a screenshot of the bottom section of this page: https://support.shufflehound.com/forums/forum/haste-theme/? This will help us understand where the issue might be. Additionally, we recommend temporarily disabling any ad-blockers, as they can sometimes interfere with form visibility.
For the Pricing Table and FAQ:
We recommend using the Haste Element Library, which is accessible within the Elementor page builder. You’ll find it at the bottom of the page editor. This library allows you to easily import pre-designed elements and customize them for your needs.Let us know if you need further assistance! 🙂
Best regards,
Shufflehound TeamHello,
We checked your website and indeed noticed the problem with the black background and the footer displaying over the blog content. Unfortunately, we couldn’t replicate this issue on our end, so it might be related to custom modifications or specific settings on your site.
To potentially fix the issue, you can try adding the following CSS code:
@media (min-width: 1023px) { .container.entry-content { display: flex; gap: 20px; } }Let us know if that fixes the issue! 🙂
Best regards,
Shufflehound TeamHello,
Thank you for reaching out to us!
To assist you better, could you please confirm the following:
- Are you using a child theme to modify the functions.php file?
- Are you using the Unyson Framework or the Redux Framework? You can verify this by checking which plugin is active.
- Could you let us know the exact changes you made to the functions.php file and the specific actions after which this issue occurs?
Looking forward to your response! 🙂
Best regards,
Shufflehound TeamHello,
Have you tried removing the background image? It currently seems that the background image is overwriting the video, and removing it should allow the video to display and work properly.
Please give that a try and let us know if it resolves the issue. 🙂
Best regards,
Shufflehound teamHello,
Thank you for providing the login details. 🙂
We’ve done some debugging, but we couldn’t pinpoint exactly what is causing the issue on your specific website, as it’s working perfectly on our demo sites. The next steps would be to disable the child theme to check if the issue persists, and also disable all plugins except WPBakery Page Builder and Redux.
Could you please try these steps on your end and let us know if it resolves the issue? Since this is a live website, we want to avoid making changes that could potentially disrupt your site.
Looking forward to your feedback!
Best regards,
Shufflehound team
Hello,
We’ve added custom CSS that should fix the issue with the footer width.
Could you please check your site now and let us know if the issue is fixed? 🙂
Best regards,
Shufflehound teamHello,
Thank you for sharing the details and screenshots!
Sometimes there are multiple websites involved, so it’s always good to confirm which one to check. 🙂
For the video issue, could you first try disabling any performance optimization plugins? These can sometimes interfere with video backgrounds. If that doesn’t resolve the issue, it’s a bit tricky to pinpoint the exact cause without directly inspecting your setup.
Would it be possible to provide login credentials using the private information field? This would allow us to investigate further.
Looking forward to your reply!
Best regards,
Shufflehound teamHello,
I’m really sorry for the delay. We’ve been investigating the issue and found that the problem was related to a bug when using the child theme. The good news is that the bug should be fixed, and we’ve uploaded the updated version!
Let us know if that worked! 🙂
If needed, we’ve attached the beta version below:
Best regards,
Shufflehound teamHello,
Could you please share a link to your website so we can take a closer look at your setup? This will help us better understand the issues and provide the most accurate solutions.
Looking forward to your reply! 🙂
Best regards,
Shufflehound team
