Forum Replies Created
Hello,
Thank you for sharing the login details!
We had a quick look, but unfortunately, it seems we don’t currently have the access needed to fully test the Appearance > Customize issue. To be honest, this type of issue falls a bit outside the typical scope of theme support, as it involves a more custom or environment specific configuration. We haven’t encountered similar behavior with other users of the theme, which suggests the problem might be related to how the URLs or databases are managed in your hosting setup.
That said, we’re still happy to help with any theme related issues within our scope. For more complex setup or server specific problems, it might be best to check with your hosting provider, as they can offer more direct support in those areas.
Best regards,
Shufflehound team
Hello,
Thanks for the details!
Could you please share your login details in the private info field? That way, we can inspect the issues directly – it is difficult to say what is causing them without taking a closer look.
Best regards,
Shufflehound team
Hello,
Sorry for the delayed response.
We’ve been working on a fix for the dropdown menu issue and have prepared a small beta update that may resolve it. Please give it a try and let us know if it helps.
As for the builder and page display issues, we haven’t seen similar issues, so it is hard to tell what could be the cause without checking directly. If you are comfortable sharing login details, we’d be happy to take a closer look.
Best regards,
Shufflehound team
Hi there,
Sorry for the delay! We’ll close this ticket and reply on your new one since it has more details.
Thanks!
Hello,
Thanks for reaching out. 🙂
Could you let us know which demo pages aren’t showing up? By default our importer brings in the homepage and a few key pages to keep things lean.
Getting the full content is possible, but it’s only available in the legacy Unyson mode. Full demo imports aren’t compatible with our new Redux framework setup, so you will need to deactivate Redux and perform the import on a fresh site. Keep in mind that Unyson page builder operates in the back end (no front-end editor), and the import will replace any existing content.
If you need any help with this, just let me know!
Best regards,
Shufflehound team
Hello,
Sorry for the late response.
As a first step, please go to Settings -> Permalinks and click Save Changes to flush your rewrite rules – this often fixes 404 errors after switching to multisite.
Have you tried that yet?
Best regards,
Shufflehound team
Hello,
It’s odd because Gillion doesn’t call _load_textdomain_just_in_time() directly. Since you’re seeing it for both the “gillion” and “wp-maximum-upload-file-size” domains, it is almost certainly a plugin loading translations too early. We’ve tested Gillion on our demo (WordPress 6.8.1 + PHP 8.3) without any such notices.
Please try these steps to pinpoint the cause:
- Plugin conflict – Deactivate plugins one by one until the notices disappear.
- Theme isolation – Switch temporarily to a default theme (e.g. Twenty Twenty Five) to see if the deprecated string warnings persist.
Let me know if that helps! 🙂
Best regards,
Shufflehound team
Hello,
Could you please confirm whether your changes appear in the WordPress admin but not on the live site, or if they aren’t showing for both logged in and guest users?
Also, check if you have any performance optimization plugins active (caching/minification) and whether your host uses server level caching that needs to be cleared.
Thanks, and I look forward to your update.
Best regards,
Shufflehound team
Hello,
Could you please share temporary admin login credentials for your WordPress dashboard? I’d like to inspect your current setup directly so I can better help resolve this issue.
Best regards,
Shufflehound team
Hello,
Did this issue begin after a theme or plugin update, or did you notice it on a fresh setup?
Best regards,
Shufflehound team
Hello,
Thanks for the update – I’m glad disabling the white frame fixed the cover text issue. Could you please clarify what you mean by the links appearing crossed out? A screenshot of the affected area would help me pinpoint the problem.
Best regards,
Shufflehound team
Hello,
Thanks for the extra details. It looks like some references from the staging site are still present. Here are a few quick checks you can try:
• WordPress Settings: Make sure both “WordPress Address (URL)” and “Site Address (URL)” (under Settings > General) point to your live domain.
• wp-config.php File: Check if the staging URL is hardcoded there (look for WP_HOME or WP_SITEURL) and update if needed.
• Search for Old URLs: Use a search tool or a plugin like “Better Search Replace” to update any remaining staging domain references in your database.
• Clear Caches: Clear any caching plugins or CDN caches to remove outdated references.If these steps don’t resolve the issue, let us know and we can dive deeper. We’re here to help! 🙂
Best regards,
Shufflehound team
Hello,
It looks like your site is loading a newer version of Font Awesome in the background, which is overriding our theme’s Font Awesome file and causing the icons to not display.
Please check if any plugins might be loading this newer version, disabling them should resolve the issue.
Best regards,
Shufflehound Team
Hello,
Great to hear that the changes worked! 🙂
Regarding the publish date issue, could you please clarify where you’re seeing the problem? Is it just on the single post page, or are there other areas where the date is displayed incorrectly?
Best regards,
Shufflehound team
Hello,
We’re sorry to hear you’re experiencing issues with the Jevelin theme on mobile. This could be due to a plugin conflict or performance optimization settings.
Could you please share a link to your website so we can check it further? If possible, you can also provide login details in the private information field for a more in-depth review.
Looking forward to your response! 🙂
Best regards,
Shufflehound Team
Hello,
Thank you for your feedback.
We appreciate you letting us know about the issues with the beta patch. For now, we’ll cancel this update to avoid potential problems with existing sites. It’s great that you found a working solution using a shortcode with PHP code.
Please feel free to reach out if you need any further assistance.
Best regards,
Shufflehound team
Hi there,
Thank you so much for your patience! We’re excited to share that we’ve just created a beta update which might resolve the issue you encountered. Could you please give it a try and let us know how it goes? 🙂
Best regards,
Shufflehound Team
Hi there, thanks for reaching out.
For the hover effect, you can add this custom CSS to remove the nearly black fade on mouse-over:
Regarding the publication date, Gillion currently displays the latest update date by default, and there isn’t an option in the theme settings to switch this to the original publish date. To show the first publish date instead, you would need to override the theme’s template files using a child theme so that it calls the function that outputs the original publish date. Keep in mind that updating the date is generally beneficial for SEO as it indicates that your content is fresh.
Let us know if you need further assistance with these changes! 🙂
Best regards,
Shufflehound team
Hello,
Just to clarify, we are seeing different text in the footer for two languages. We have attached screenshots below. Due to the different text, it seemed that the footer translation is working.
Best regards,
Shufflehound Team
Hello,
Thank you the login details! 🙂
We’ve had a look at your website and noticed that the footer is working well in two out of the three languages. However, it looks like the English version isn’t showing up properly. It seems that the translation feature is working, but the English translation might be missing.
We also checked the footer page and couldn’t find the English translation there, which might be the issue. Can you please check that?
Best regards,
Shufflehound Team
