Forum Replies Created
That is great! š
We added custom CSS code (in the theme settings), can you please test it now?
Hi there,
Maybe you can share your login details with us, so we can inspect the issue and fix it for you? (you can share it in the private information field).
We could send the XML file, but it needs to be imported via the OCDI plugin (which is showing the error), so we are not sure if that would work.
Best regards,
Shufflehound team
Hi there,
The activation will be automatically disabled on the old website after activating it on the new one.
Best regards,
Shufflehound team
Hi there,
Can you please disable the maintenance mode or create us an account, so we can test it?
Best regards,
Shufflehound team
Hi there,
Can you please share a link to your website? We will need it to create the custom code.
Best regards,
Shufflehound team
Hi there,
WPBakery page builder allows cloning elements and rows. Unfortunately, it seems that cloning the column itself isn’t possible.
You can save rows and elements as templates under the gear icon at the top right window (in the edit window).
Best regards,
Shufflehound team
Oh, that is a very very old theme version and you should upgrade it.
Here you can download the latest theme version:
Hi there,
We just created a beta version, which should fix the header missing alt issue:
Let us know if that works! š
Regarding the social media icons we don’t use images there (only icon font), so it seems that the alt tag isn’t really needed.
Best regards,
Shufflehound team
Hi there,
Thank you for the login details!
However, we couldn’t access the theme settings as it seems this account can’t access that. Can you please change that?
Best regards,
Shufflehound team
Hi there,
That is great!
Thank you for letting us know! š
Best regards,
Shufflehound team
Hi there,
It seems that the website you have shared is using Shopify instead of WordPress/Gillion, so if that is the case we can’t help you to fix that.
Best regards,
Shufflehound team
Hi there,
Can you please try to turn off the performance optimization plugins?
Let us know if that fixes the issue or not.
Best regards,
Shufflehound team
Can you please let us know which theme version you have installed? WPBakery page builder installed version will depend on your current theme version. The latest theme version should install the 6.10.0 version.
It seems that your content still uses the Unyson page builder, so currently, you still need to keep it active.
When the content will be replaced with the WPBakery page builder then you can go to Jevelin (left sidebar) > Framework upgrade to remove the Unyson framework.
Hi there,
Please change your website password as it seems that you shared it publically. In the future please use the private information field.
We have created a bug fix in the latest beta version, please test it:
Let us know if that fixes the issue! š
Best regards,
Shufflehound team
You are welcome! š
Hi there,
We are closing this as we have given a refund.
Best regards,
Shufflehound team
Hi there,
We are sorry to hear that.
If you are having so many issues with our theme we can just give you a full refund. You will need to request it from your Themeforest account, so we can confirm it.
Best regards,
Shufflehound team
Can you please share a link to your website? So we can check your current website setup and guide you on how to remove it (you can share it in the private information field)
Hi there,
Thank you for letting us know!
It seems that this happened after the latest WooCommerce update 7.4
We just create a beta update, which should fix this issue:
Let us know if that works! š
Best regards,
Shufflehound team
