Forum Replies Created
Hi there,
We have restored the older theme version.
It seems that the issue is due to a newer theme version bug fix that fixed an issue where Elementor overwrote our theme settings. And currently, we are not sure how to make it work with your setup.
Best regards,
Shufflehound team
Hi there,
Oh, it seems that we checked the wrong page for your site. As other page seemed fine. It seems that your Unyson page builder content is somehow converted to a text editor.
We can recommend first seeing if the Unyson framework plugin is installed and activated as that content was built by this plugin’s page builder. Then see if that fixes it. If not, then please try to restore the older page revision.
Let us know if that helps! 🙂
Best regards,
Shufflehound team
Hi there,
Yes, we would need an account with an admin type. That would be the fastest way how to fix it as then we would see your setup with the options enabled and we could debug it and try to fix it.
You can share the login details in the private information below.
Best regards,
Shufflehound team
Hi there,
We already answered your other topic with the same issue, so we will close this for now.
Best regards,
Shufflehound team
Hi there,
To figure out what could cause these issues we would need to know:
- Are you using the latest theme version?
- Have you recently made some updates to your WordPress installation?
Best regards,
Shufflehound team
Hi there,
We saw that you have multiple JavaScript-related errors on your page.
Are you using any performance optimization plugins? If yes, then please try to disable them and see if that changes anything.
Best regards,
Shufflehound team
Hi there,
It is possible that one of the plugins that give our theme options isn’t installed and therefore shows a 404 page.
Please check if the Redux Framework plugin is installed and activated.
Best regards,
Shufflehound team
Oh, it seems that you had a boxed layout option enabled inside the Gillion settings. We disabled it and updated the theme. Now it seems just fine
Can you please confirm that? 🙂
Hi there,
That is great! 🙂
About the language, we changed it for the user account only. It should be changed back.
Best regards,
Shufflehound team
Hi there,
Thank you! 🙂
We managed to access your website and tried to add a picture to one of the portfolio projects and it seems to work fine. Maybe we did something different?
Also, the front-end portfolio projects could be missing due to the fact that there were no featured images added (the first issue).
Best regards,
Shufflehound team
Hi there,
Yes, that is the correct place.
If we understood it correctly you only need to hide the search icon now. You can do it at the bottom of the Navigation tab (when the Header tab is selected at the top). There should be a Hide Search Bar checkbox.
Let us know if that works! 🙂
Best regards,
Shufflehound team
Hi there,
It seems that to help to solve these issues we would need to login to your website, so we can find the right options or even create a custom CSS if needed.
Would that be possible?
Best regards,
Shufflehound team
Hi there,
Can you please let us know which exact element are you using?
Best regards,
Shufflehound team
We inspected it, but we couldn’t find what could cause this.
Have you previously made something like website backup or restore operations?
Hi there,
We just tested your website and currently, your website seems fine on the front end.
Did you manage to fix the issue?
Best regards,
Shufflehound team
It seems that you don’t have the latest Gillion theme version.
Please install the latest theme version below:
Let us know if that changes anything!
We are glad that it worked! 🙂
That is a different kind of feature.
Can you please create a separate ticket, so we can keep our support tickets organized? You can also add a link to the page you want to add this feature.
That is great! 🙂
We will mark this topic resolved for now.
Hi there,
Sure, you can upgrade the code editor by upgrading the theme framework.
You can do it by going to Jevelin (left admin sidebar) > FrameworkUpgrade and following the steps.
Best regards,
Shufflehound team
