Forum Replies Created
Hi there,
In some rare cases, some website hostings/servers has issues connecting to our server. In that case, we can offer to log in to your website and fix it for you (the login information can be shared in the private information field)
Best regards,
Shufflehound team
Hi there,
Thank you for purchasing our theme. š
About your questions:
- As in all other Themeforest themes, the WPBakery page builder comes with the theme and is covered by the theme’s license. There is no need to purchase the license for it and the updates will be covered by the theme.
- The Jevelin logo is the placeholder logo, it will be replaced after you will upload your website logo.
- The same as the WPBakery page builder – the Yellow Pencil plugin is covered by the theme license (as in all other Themeforest themes). There is no need to purchase the license for it and the updates are covered by the theme.
- We have only 2 required plugins: Redux framework and WPBakery page builder all other plugins are optional and can be installed if needed (we have noticed that on the plugin installation page).
- We can refund the purchase if you are not satisfied with our theme.
Best regards,
Shufflehound team
It may have happened after some AMP updates, have you tried to change the option in Gillion Settings (topbar) > AMP > AMP mode? Try adjusting it and let us know if that works.
Hi there,
We just tested your website and couldn’t replicate the issue as we can see only the search field “Please enter your keywords” and we couldn’t see the full-screen search window.
It seems that you have custom SVG icons in those places and custom CSS may be needed to change the color for them.
Best regards,
Shufflehound team
Hi there,
We just made some tests and we couldn’t replicate your issue on mobile with both iPhone and Android devices (we attached a screenshot for about page)
Did you manage to solve the issue?
You can add this custom CSS in the Jevelin Settings (at the topbar) > CSS/JSS section.
.wp-block-jetpack-contact-form .SelectBox { display: none!important; }Let us know if that works! š
If you won’t reset the theme settings or modify our custom CSS it should work just fine. š
You are welcome! š
You are welcome!
Our theme provides WPBakery page builder updates, so you can update it under Appearance > Install plugins (in some cases it may be needed to remove the WPBakery page builder before the update).
Thank you for testing!
We need the link with the Jevelin theme activated.
Hi there,
You can just upload and no content will be lost.
Best regards,
Shufflehound team
We are glad that it worked!
Thank you for letting us know!
Hi there,
Good question, did it happen after an update or are you trying to set it up for the first time?
Best regards,
Shufflehound team
Thank you!
We added custom CSS in the theme settings, which seems to have fixed it.
Can you please test it now? š
Hi there,
We just tested it on our test site and was working fine.
Would it be possible to login into your website to test it further? (you can share login details in the private information field)
Best regards,
Shufflehound team
Hi there,
Can you please test if the issue appears also in the default WordPress theme?
If it works fine there, can you please share a link, so we can test it?
Best regards,
Shufflehound team
Hi there,
We just created a new beta update:
Can you please test it and let us know if it fixes the issue?
Best regards,
Shufflehound team
Hi there,
We just created a new beta update:
Can you please test it and let us know if it fixes the issue?
Best regards,
Shufflehound team
Hi there,
We just created a new beta update:
Can you please test it and let us know if it fixes the issue?
Best regards,
Shufflehound team
