Shufflehound profile

Home Forums Shufflehound

Forum Replies Created

Viewing 20 posts - 161 through 180 (of 3,601 total)
  • Author
  • Shufflehound
    Moderator

    Hi there,

     

    We apologize for our late response.

     

    We tested it on our demo site, and it was working fine. In the latest beta version, we have included the WPBakery Page Builder 7.8.


    Please login to access this file

     

    Please try upgrading to it and see if that fixes the issue. If not, we recommend disabling all other plugins except WPBakery and Redux or Unyson to see if that helps.

     

    If it still doesn’t work, please check the login details you provided, as they no longer work. We will then try to debug this issue further.

     

    Best regards,
    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    Unfortunately, we currently don’t have an option to disable that block. We have noticed that you removed it with CSS, therefore it is still available in the HTML code. We will consider adding this feature in future theme releases.

     

    Best regards,
    Shufflehound Team

    in reply to: hide post-meta-two

    Shufflehound
    Moderator

    Hi there,

     

    After testing it on our demo site, we couldn’t replicate the issue. However, we recommend downloading our latest beta version, which includes the latest WPBakery Page Builder 7.8 version. Please try upgrading to this version:


    Please login to access this file

     

    Let us know if that helps! If not, we recommend disabling all other plugins to see if that makes a difference.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    That was a bug related to the WordPress 6.6 version, and we have created a beta update that should fix it:


    Please login to access this file

     

    Please test it and let us know if it resolves the issue. ๐Ÿ™‚

    Also, remember to clear your browser cache after the update.

    Shufflehound
    Moderator

    Page design might change if the theme settings are disabled. We recommend manually checking each page to identify the page builder used. Migrating from Unyson to Redux is strongly recommended if possible.

    Shufflehound
    Moderator

    Got it! Do you use the Unyson page builder for your pages? If not, upgrading to the Redux framework could fix the issue.

    Shufflehound
    Moderator

    We are glad that it worked! ๐Ÿ™‚

    Shufflehound
    Moderator

    Great! Thank you for letting us know. ๐Ÿ™‚

    Unyson is causing a lot of issues, so we recommend migrating away from it if possible. Just make sure that under Jevelin > Framework Upgrade page all is done.

    Shufflehound
    Moderator

    This is a regular Gillion update with all the files. If you want, you can replace only those files, but we suggest doing a full update for the parent theme.

    Shufflehound
    Moderator

    Can you please let us know which theme framework are you using for that site? Redux or Unyson?

    Shufflehound
    Moderator

    Hi there,

     

    We tested the issue and were able to replicate it. However, we currently don’t have any insights into the cause of the problem.

     

    Could you let us know if this issue started after an update, or has it been happening from the beginning?

     

    Best regards,
    Shufflehound Team

    in reply to: Accordion link

    Shufflehound
    Moderator

    Hi there,

     

    When adding links under Appearance > Menus, there should be an option called “Open link in a new window/tab” for each menu item. Please try enabling it.

     

    Best regards,
    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    Could you please attach a screenshot of what you see under the Jevelin > Framework Upgrade page?

     

    Best regards,
    Shufflehound Team

    in reply to: Customization options

    Shufflehound
    Moderator

    Hi there,

     


    @mckeany-flavell
    Can you please let us know which theme framework are you using? Redux or Unyson?

     


    @vanni77
    Your website fonts seems to be loading fine for us. We have attached screenshot below

     

    Best regards,

    Shufflehound team

    Attachments:
    You must be logged in to view attached files.

    Shufflehound
    Moderator

    Thank you for providing the login information!

     

    Regarding the issues:

    1. Link Colors: Can you please specify where the issue is occurring? We tested multiple places but couldn’t find the problem. We have attached a screenshot showing the hover color.
    2. Where exactly can we find the issue?
    3. Gillion Plugin Section: When we opened the Gillion plugin section, we couldn’t identify any issues. A screenshot is attached for your reference.

     

    Additionally, we noticed that you are using a performance optimization plugin. In some cases, this can cause issues on the front end for non-logged-in users. You might want to try disabling it to see if that resolves the problem.

    Attachments:
    You must be logged in to view attached files.

    Shufflehound
    Moderator

    Can you please let us know which version of WordPress you are using and if it was working correctly before?

    Shufflehound
    Moderator

    Hi there,

     

    Thank you for bringing this to our attention.

     

    We have created a beta update that should fix the issue:


    Please login to access this file

     

    Please note that WooCommerce only updates the version number in template files when there are actual changes. For example, the “add-to-cart.php” template file had no changes for a long time (since version 3.3.0) and was only recently updated to version 9.0.0 with very minor changes.

     

    I hope this clarifies that.

     

    Best regards,
    Shufflehound Team

     

    Shufflehound
    Moderator

    Hi there,

     

    Have you tried changing it under Post Settings > Post tab at the bottom of the page?

     

    Best regards,
    Shufflehound Team

    Shufflehound
    Moderator

    Could you please share your login details so we can inspect this issue further? You can add the details in the private information field.

    Shufflehound
    Moderator

    Hi there,

     

    Sure, we can help you.

     

    To fully remove it, you will likely need to modify PHP files. The relevant lines might be located in the inc/helpers.php file, lines 2023-2038.

     

    May we ask why you need to remove it?

     

    Best regards,

    Shufflehound Team

    in reply to: hide post-meta-two
Viewing 20 posts - 161 through 180 (of 3,601 total)