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Solution for this topic
I logged into your website and saw this was happening because of the LiteSpeed Cache that you are using on your website so I cleared the cache and it started working fine.
Could you please confirm it?
Solution for this topic
Hi @MMilesMM,
I hope you are well today and thank you for your question.
Please make sure that you have configured the boxed layout option in the theme setting as shown in the attached screenshot and also remove the below CSS code added in the custom CSS option of the theme settings.
body #page-container { position: relative; max-width: 1200px!important; margin: 0 auto; background-color: #ffffff!important; border-top-left-radius: 8px; border-top-right-radius: 8px; overflow: hidden; margin-top: 50px; padding-top: 0px!important; box-shadow: 0px 6px 30px rgba(0,0,0,0.1); }Best regards,
Shufflehound teamI can see the Rocket Lazy Load plugin is still active on your website so could you please deactivate it?
It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/ and test the bookmark functionality.
5.1- Bookmark functionality: I’m afraid that problem still there. The functionality doesn’t work. When logged in with a user account, when clicking the bookmark icon, there is a error page that shows up. The screenshot you attached do not reflect what is happening. Please check this issue in order to see what is wrong.
I could see on your website that the error occurs only when we logged into the website and visit the page.
I troubleshoot the issue and found out the “Schema App Structured Data” plugin that you are using on your website is causing it so I deactivated it on your website.
Please contact the plugin support to resolve the issue.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Hi Varun,
I hope you are well today and thank you for your question.
I visited your website on chrome and saw an error message in the browser console as shown in the attached screenshot.
Could you please try using a different user/tag?
Best regards,
Shufflehound teamHi @luklab,
I hope you are well today and thank you for your question.
I could confirm the issue on your website.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamHi Andrejs,
I hope you are well today and thank you for your question.
Please make sure that you are using the below latest version of the theme.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamThis is happening because all the Menu Item links under the Aktuelles menu point to the home page therefore they get that styling.
You can try changing its style using the Yellow Pencil editor as described on the below page.
https://support.shufflehound.com/how-to-change-almost-any-element/
Hi @tiagopess,
I hope you are well today and thank you for your question.
Please make sure that you are using the below latest version of the theme.
Do you want to delete all the content on your website and reset the website?
If yes then you can use the below plugin to achieve this.
https://wordpress.org/plugins/wp-reset/
Best regards,
Shufflehound teamHi @feliciodeltoro,
I hope you are well today and thank you for your question.
You can remove Google fonts using any of the following plugins.
https://wordpress.org/plugins/disable-google-fonts/
https://wordpress.org/plugins/remove-google-fonts-references/
Best regards,
Shufflehound teamHi Frédéric,
I hope you are well today and thank you for your question.
That slider is displayed by the carousel-slider plugin so please contact the plugin support to resolve the issue.
Best regards,
Shufflehound teamYou don’t need a license of the WPBakery page builder plugin as it comes bundled with the theme.
Please try resaving the permalink in your website settings.
I’m now almost 3,5 working on it and still didnt find a solution. i tried to reduce size but it makes the logo bad in quality. Why dont you just implement a logo size slider like lots of theme builders already do?
I am not sure which logo size slider you are referring to so could you please describe it a bit more or share an example?
Another question, how do i optimize it for dekstop and mobile differntly. Not seeing an option yet.
You have to just set it for desktop and it is automatically resized for mobile.
Hi Nicholas,
I hope you are well today and thank you for your questions.
2- When clicking this button, a pop up with form shows up. (attached screenshot “bookmark process 2”). Here our first comment here: There are some translations that we do not achieve to configure: register/registro, Forgot password/He olvidado la contraseña, Register/Registro (button).
Please try translating it after updating the theme to the below latest version as described here https://support.shufflehound.com/updating-theme/
If you are still facing the issue then you can change it by using any of the following plugins to change it.
https://wordpress.org/plugins/say-what/
https://wordpress.org/plugins/real-time-find-and-replace/
3- When the user registers, a WordPress result page shows up (attached screenshot “bookmark process 3”). Second comment: is it possible to avoid/change this step? We don’t want users to see a WordPress result page. Ideally, the front end of the website must be always in the background, and once registered, the user will see the website already logged in to his user account and will be able to bookmark the article he wants.
4- User receives an automated email with several information for the user: username, URL for establishing a password, URL for login (attached screenshot “bookmark process 4”). Third comment: how can we change/edit this email? We want to be able to customize the content of this email. We don’t want the user to login into his account through the wp-admin (reason why we want to delete this link from the email). They must only login through the login pop-up form on the website, where they only need to put their username and password and they will remain on our website (we want to avoid showing any WordPress reference to users).
When clicking the URL for establishing a password, the user goes to a WordPress result page with an automated password already created but allowing him to customize the password (attached screenshot “bookmark process
5”). Fourth comment: Is it possible to change/edit this website page result? As we mentioned before, we want to avoid showing any WordPress references to users. Ideally, it must be a page result with our logo and do no show any WordPress link. If there are, can you please tell us which option do we have for this point (trying to not using WordPress page results)? Maybe it’s possible to send users an automated password (ideally something that creates itself a password with our brand and a number like “WNDRLST25783”). We wait to read your comments here.
This is generated and displayed by WordPress.
You have to develop custom code to change it.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/gillion-multiconcept-blogmagazine-theme/19470306/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
5- User has his username and password and login to his account on our website. Fifth comment: When clicking on the bookmark icon, there is an error page that shows up (there is something broke, but we don’t know where). We also want to know if it’s possible to change the URL “/?read-it-later” and where we can change it (attached screenshot “bookmark process 6”). A few weeks before, we know that this function was working since we tried it and it worked properly. We need your help here in order to fix the issue, please.
I visited your shared website and the page works fine for me as shown in the attached screenshot.
You have to develop custom code to change the URL “/?read-it-later”.
– Is there any way to edit the pop up login form? We want to connect this pop up form with our email marketing platform. Reason why we need to know how to have access to it.
To edit this, you have to develop custom code in the child theme of the Gillion theme.
– Is there a way to know which bookmark has each user registered on our website? This information could be very useful for us for future marketing campaigns (based on the user’s content preferences).
No, there is no theme option to know it without custom coding.
– Knowing that all users will become WordPress users on our website (we will have access to all of them on the backend ), do these users affect our WordPress database in terms of volume? (do these users “weight” that we need to be aware of this? This because we forecast a large number of users increasing constantly and we want to know this).
The user information is saved in the database but it doesn’t affect the database much.
Best regards,
Shufflehound teamHi Akshay,
I hope you are well today and thank you for your questions.
Biggest Issue, I’m facing here is not getting featured images like all posts are getting. Any solution?
The theme doesn’t display featured images on the page.
To achieve this, you have to develop custom code in the child theme of the Gillion theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/gillion-multiconcept-blogmagazine-theme/19470306/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
2nd, Is there any option to auto-picked a featured image to show in homepage from existing images in post?
You can use any of the below plugins to achieve this.
https://wordpress.org/plugins/auto-post-thumbnail/
https://wordpress.org/plugins/quick-featured-images/
https://wordpress.org/plugins/easy-add-thumbnail/
Best regards,
Shufflehound team@milbor It is displayed by the Unyson plugin on the theme demo website.
If you are not using the Unyson plugin then you can use any of the below plugins to display it.
I visited your website and saw it is still active on it so please deactivate it.
I visited your shared website but didn’t see the menu moved to the bottom as shown in the attached screenshot.
Please advise.
