Forum Replies Created
Please try regenerating thumbnails on your site using the below plugin.
https://wordpress.org/plugins/force-regenerate-thumbnails/
If the issue still exists then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Hi @ZionCODE,
I hope you are well today and thank you for your question.
Please make sure that you are using the below latest version of the theme.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamSolution for this topic
Hi @ZionCODE,
Sorry to hear about the problem you are having.
Please make sure you are using the latest version of PHP on your server by referring to the information provided in the following pages.
https://www.wikihow.com/Check-PHP-Version
http://php.net/supported-versions.phpThis can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamSolution for this topic
Hi Elaine,
I hope you are well today and thank you for your question.
The WooCommerce shop page is displayed by the file template of the WooCommerce plugin so please contact the WooCommerce plugin support to make it wider.
Best regards,
Shufflehound teamIt displays fine for me as shown in the attached screenshot.
Could you please test it using a different browser or device?
You can try resolving the issue by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.sh-page-notice, .sh-page-notice .sh-page-notice-button { position: relative; z-index: 9999999999; }You are most welcome here š
Awesome great to see you got that solved.
Please advise if you have more questions.
Have a fantastic day!
Solution for this topic
Hi Amy,
I hope you are well today and thank you for your questions.
On each page of my live website I can see this error message at the bottom: <b>Warning</b>: count(): Parameter must be an array or an object that implements Countable in <b>/homepages/41/d704115501/htdocs/app704117342/wp-content/themes/jevelin/inc/helpers.php</b> on line <b>496</b>
It seems you are using an older version 4.1.0 of the theme on your website so please update it to the below latest version as described hereĀ https://support.shufflehound.com/updating-theme/
Please clear your website and browser cache after updating the theme so that the latest js and CSS files will be loaded.
The portfolio content I have published now displays a 404 when I try to view the page live. I havenāt changed the url. Example: http://luxushomes.co.uk/project/hawkley-house
Please try resaving your website permalink settings.
Best regards,
Shufflehound teamPlease download the theme and install it on your website as displayed in the attached screenshots.
Please try deactivating the Footer Parallax option in the theme settings as shown in the attached screenshots.
You can try resolving it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
div#wrapper { overflow: hidden; }I received your website login credentials but they are not working for me so please make sure that they are correct and working fine.
Also, It seems you are using an older version 4.1.0 of the theme on your website so please update it to the below latest version as described hereĀ https://support.shufflehound.com/updating-theme/
Please clear your website and browser cache after updating the theme so that the latest js and CSS files will be loaded.
Hi B. Brown,
I hope you are well today and thank you for your question.
It seems you are using an older version 4.1.0 of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your website and browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamHi @SzymonBochniak,
I hope you are well today and thank you for your question.
Could you please clear and temporarily deactivate the LiteSpeed and Automptize cache that you are using on your website?
Also, please make sure that you are using the below latest version of the theme.
Best regards,
Shufflehound teamI hope you are well today and thank you for your question.
This can be due to the custom CSS code used on your website generated using the Yellow Pencil editor so could you please try temporarily deactivating the Yellow Pencil editor plugin?
Best regards,
Shufflehound teamSolution for this topic
I could confirm the issue on my test site, therefore, I notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
In the meanwhile, you can remove it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.sh-titlebar.sh-titlebar-mobile-layout-compact.sh-titlebar-mobile-title-off { display: none; }Hi @marcosroberio,
I hope you are well today and thank you for your question.
Please make sure that you have set the featured image to it as described on the below page.
If it still does not display for you then could you please share the page URL from your site where it is not displaying so that I can troubleshoot it?
Best regards,
Shufflehound teamSolution for this topic
Please try setting the Mini 1 as shown in the attached screenshot.
