Forum Replies Created
I only see the Recaptcha information in the bottom right corner as shown in the attached screenshot but doesn’t see any recaptcha on the page.
Could you please share the screenshot of the screen where the Recaptcha is displaying?
Hi @dhumshan,
Thank you for your question.
Could you please share the page URL from your site where it is displaying so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @dhumshan,
I hope you are well today and thank you for your question.
This is called post excerpt and it is disaplyed without any formatting and line breaks.
You can change this functiopnality to display formatted text by developing custom code in the child theme of the Gillion theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/gillion-multiconcept-blogmagazine-theme/19470306/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamHi Shobhit,
I hope you are well today and thank you for your question.
Please note that you are using the WPbakery page builder plugin bundled with the theme therefore you are not a direct customer of that plugin and cannot activate that plugin with the key.
Please find more information about it on the following page.
We update the plugin with every new theme version. In this case, you can just delete the old plugin version and reinstall the latest plugin version bundled with the theme from Appearance -> Install Plugins
The same applies for the Slider Revolution plugin.
Best regards,
Shufflehound teamHi Michaela,
I hope you are well today and thank you for your question.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Best regards,
Shufflehound teamI don’t see Recaptcha anywhere on your website so could you please share the exact page URL where it is displaying?
You can download the above-shared theme zip file and install it on your website as described below.
https://support.shufflehound.com/blog/2018/01/24/updating-theme/
Please use the below custom CSS code.
header#header-section, .sh-header.sh-sticky-header { display: none; } header#header-section.ut-hero-passed, .sh-header.sh-sticky-header.sh-sticky-header-active { display: block; }I received it but I don’t see Recaptcha on your shared website contact us page.
Could you please display it so that I can troubleshoot the issue?
Hi @carergarden,
I hope you are well today and thank you for your question.
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme.
Please make sure that you are using the below latest version of the theme.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Redux framework, Elementor, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Also, please try using a different browser.
Best regards,
Shufflehound teamCould you please share your site URL where it’s happening so that I can troubleshoot it?
Could you please use the shared CSS code on your website and remove any other related code so that I can test it?
You can achieve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Jevelin -> Theme Settings -> Custom CSS/JS -> CSS Code
.sh-header.sh-sticky-header { display: none; } .sh-header.sh-sticky-header.sh-sticky-header-active { display: block; }Hi @juanroybal,
I hope you are well today and thank you for your questions.
1. Menu desktop and menu mobile. Is it possible to make a menu for PC and another for mobile? The problem I’m having is that, I added the option to use the mega menu, then in the mobile version when I click on “Articulos” it opens a drop-down and I would like it to go directly to the page. In the PC version it is perfect.
You can try using any of the below plugins to display the mobile menu.
https://wordpress.org/plugins/responsive-menu/
https://wordpress.org/plugins/wp-responsive-menu/
2. Every time I enter a page or refresh a page, the section above appears cut off, as if it had been scrolled. Attachment screenshot. How could I solve this?
I have tested it on your website but couldn’t reproduce the issue.
Could you please test it using a different browser and clearing the browser cache?
3. On the woocommerce checkout page, it is mandatory to create an account to make a purchase. Will it be possible to upload the fields to create an account above the purchase details?
To achieve this, you have to develop custom code in the child theme of the Gillion theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/gillion-multiconcept-blogmagazine-theme/19470306/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamI logged into your website and saw this is happening because you are using the Unyson plugin as you have created some pages using the Unyson page builder.
For now, you can just make the same changes only once using the Jevelin child theme then you don’t need to make it again.
Hi @evgenizero,
I hope you are well today and thank you for your question.
Could you please share your site URL where the header is displaying so that I can help you?
Best regards,
Shufflehound teamHi @tlazardesign,
I hope you are well today and thank you for your question.
I don’t find any option to duplicate the column.
You have to wither duplicate the rows containing it or the elements added in the column.
Best regards,
Shufflehound teamWhich file are you referring to?
The theme file does not contain any viruses and is used on thousands of websites.
I think it may be affected on your website.
Please delete the theme and reinstall the below latest version of it and also contact your web host to remove the virus.
I think there is no SEO problem as the search engine searches the whole page for the respective tags.
If you still want to change it then you can do so by editing the below Jevelin theme file in the Jevelin child theme and change the tags in it.
/jevelin/inc/templates/titlebar.php
