Forum Replies Created
But the theme is working fine on my test site and for thousands of users.
This can be due to plugin used on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Hi Jack,
I hope you are well today and thank you for your question.
Could you please share the page URLs from where you have taken the shared screenshots so that I can help you?
Best regards,
Shufflehound teamYou can achieve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#page-container .sh-header .sh-nav > li.menu-item > a, #page-container .sh-header .sh-nav > li.menu-item .icon { color: rgba(10,10,10,0.69) !important; }I logged into your site and it seems this is happening because the file admin-ajax.php is not accessible as shown in the attached screenshot.
Could you please contact your web host to know whether they are restricting it?
Hi @Antoinette,
I hope you are well today and thank you for your question.
It is a plugin issue as described in the below page.
https://support.shufflehound.com/forums/topic/instagram-has-returned-invalid-data/#post-50604
Best regards,
Shufflehound teamYou have to first click on the All Pages menu link as shown in the attached screenshot then you will get your home page in the list that you have to edit and you will get the Page Settings on that screen.
How do you actually regenerate the thumb nails once the plug in is installed?
After activating the plugin, you can regenerate the thumbnails by clicking on the button as shown in the attached screenshot.
I could confirm the issue on your shared site but it is getting installed on my test site as shown in the attached screenshot.
On your site, I am getting the error “Download failed. Unavailable For Legal Reasons” as shown in the second attached screenshot which seems webhost related issue.
Which webhost are you using?
Could you please ask your webhost to know whether there is any restriction to install a plugin from third party server?
The category Hair Removal contains three posts but when you visit any post from that category then that post is excluded from the related posts as it will be a duplicate post so only two posts remain and as described above if the posts in that category are less than 3 then the random posts are displayed.
Hi @martinivaerk,
I hope you are well today and thank you for your question.
Please contact your web host to know why space is getting increased and they will check your account log and tell me you the reason.
Best regards,
Shufflehound teamHi @martinivaerk,
I hope you are well today and thank you for your question.
Could you please share the page URL from your site where it is not displaying so that I can troubleshoot it?
Best regards,
Shufflehound teamThis can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
If it is not a plugin conflict then would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
The theme works on any browser.
We are troubleshooting the issue, therefore, we need to also test it on a different browser to know whether it is a browser-specific issue.
Is it possible to ask your client to also test the below demo site to confirm whether it is a site-specific issue?
Can we know which header file on the backend do we need to add in the code? And which variable?
As you are using Header 1 layout so you need to edit the below theme file.
/jevelin/inc/headers/header-1.php
Also, how can we make the section background WebM video work on iPhone?
Apple’s QuickTime player codec doesn’t support WebM. That means no WebM videos in Safari, no WebM videos in Chrome (which uses the same WebKit-based rendering engine on iOS), no WebM videos in any third-party browser or any app integrating a web view.
Please refer the information provided in the below pages.
https://www.imore.com/how-view-webm-video-your-iphone-or-ipad
https://www.videoconverterfactory.com/tips/webm-iphone.html
https://www.ursuperb.com/how-view-webm-video-your-iphone-or-ipad/
This is happening because your site is heavy to load so it takes time to render all elements.
There can be various other reasons why your site is loading slow as described in the following pages.
https://www.bitcatcha.com/blog/2015/10-frustrating-reasons-why-your-website-speed-is-slow/
https://www.pickaweb.co.uk/kb/website-running-slow/
https://gtmetrix.com/why-is-my-page-slow.html
You can improve your site performance as described in the following pages.
http://www.wpbeginner.com/wordpress-performance-speed/
https://codex.wordpress.org/WordPress_Optimization/WordPress_Performance
https://wpengine.com/blog/page-speed-wordpress-performance/
https://themetrust.com/test-wordpress-site-performance/
To optimize images and load them faster, you can use any of the following plugins.
@mike3deep I have tested it on my test site and it’s working fine for me using the below latest version of Jevelin theme as displayed in the attached screenshot.
It seems you are having a different issue so to help us keep support thread separates could you please create your own thread for your question?
If you want to you can also add reference of this thread in your newly created thread.
We would be more than happy to help you with your new thread.
Hi @qoriweb,
I hope you are well today and thank you for your question.
Could you please share your site URL where it’s displaying so that I can help you to achieve it?
Best regards,
Shufflehound teamHi @EyalMustacchi,
Sorry to hear of the problem you are having.
Does it work fine in the admin area of your site?
Could you please share the page URL from your site where it is not working so that I can troubleshoot it?
Best regards,
Shufflehound teamYou are most welcome here 🙂
I logged into your shared site and saw this was happening because you had set the Header Layout in your home page header settings to logo/menu center as shown in the attached screenshot, therefore, it was not getting changed.
I changed it to Default and the header layout changes are getting reflected on the home page now.
Could you please confirm it?
