Forum Replies Created
Please try clearing and temporarily disabling the autoptimize cache that you are using on your website.
Make sure you are using below latest version of the theme on your website.
Do you face the issue when you deactivate the Yellow Pencil Editor plugin on your website?
Hi @markicam,
I hope you are well today and thank you for your question.
Could you please share me the screenshots of the issues so that I can troubleshoot it?
Also, would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Best regards,
Shufflehound teamHi @modernwebmedia,
I hope you are well today and thank you for your question.
You are using the plugin bundled with the theme therefore you are not direct customer of that plugin and cannot update that plugin until you purchase it.
Please find more information about it on the following page.
We update the plugin with every new theme version. In this case you can just delete old plugin version and reinstall latest plugin version bundled with theme from Appearance -> Install Plugins
Also, recently WP Bakery plugin caused some issue as described in the below topic.
Best regards,
Shufflehound teamHi @Thabit2017,
I hope you are well today and thank you for your question.
You can hide the featured image on the page by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
body.page .page-featured-image { display: none; }Best regards,
Shufflehound teamThis can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Also, please try using a different browser.
Hi @Marengutangi,
I hope you are well today and thank you for your question.
To achieve this, you have to develop custom code in the child theme of Gillion theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/gillion-multiconcept-blogmagazine-theme/19470306/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamOk
Please update the theme to the version 4.4.0
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Hi @readymixbrunei,
I hope you are well today and thank you for your question.
You have used relative URL in the menu such as #about buy instead you should use absolute URL as https://www.yourwebsite.com.bn/#about
Best regards,
Shufflehound teamSolution for this topic
Hi @eliz1459,
I hope you are well today and thank you for your questions.
I don’t seem to be able to make my Blog page full-width, even after choosing “Without Sidebar” as the Page layout (screenshot attached)
You have to choose Full Width page layout.
I’ve changed the “Blog Style” several times but no change makes an effect on the way it looks (it always looks like what you see in “Blog-Post 1” – shadow)
Have you set the Blog page template to Blog?
Am I able to move the navigation bar higher in that space?
You can achieve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.sh-header-left-navigation .sh-table-cell { display: block; margin-top: 40%; }Best regards,
Shufflehound teamHi @VanessaPCoach,
I hope you are well today and thank you for your question.
Please make sure that you are using new One Click Demo Install method from Appearance > Import Demo Data as described below so that you won’t lose the existing content on your site.
https://support.shufflehound.com/installing-demo/
An error occurred while fetching file from:https://api.shufflehound.com/jevelin/ocdi_wpbakery_files/photography_home/photography_home_content.xml!
Reason: http_request_failed – cURL error 28: Connection timed out after 10000 milliseconds.This is your website server specific error that you can resolve as described in the following pages or contacting your webhost.
Best regards,
Shufflehound teamI don’t see the portfolio on Hire page now and the Our Work page portfolio displays fine on reloading the page.
Please advise.
Solution for this topic
Please try changing above shared CSS code as following.
#wrapper > .sh-page-layout-default { padding-top: 0 !important; }Solution for this topic
Thank you for your advice. I will certainly optimize images sizes etc, however this still shouldn’t prevent scrolling right?
If the page doesn’t finish loading then there is nothing to scroll as the only loading image is displaying as shown in the attached screenshot.
I am also still having an issue where it will not load the paralax on first load for the blog section or the team photo at the bottom. can you provide any guidance there?
Please try clearing the autoptimize cache that you are using on your website.
Make sure you are using latest version of the theme and plugins.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
I can see on your site that It is removed from widget options now but in the site front end, it still displays, therefore, I have notified again to the theme developer to fix it.
Just add it in the Blog widgets area as shown in the attached screenshot.
You are most welcome here 🙂
Ohh It seems I logged into the other user site shared in this topic.
Please try deleting and reusing the widget.
Does it display fine for you now?
Hi Duc,
I hope you are well today and thank you for your question.
Could you please share me the page URL from your site where it is displaying so that I can help you?
Best regards,
Shufflehound team
