Forum Replies Created
Hi @SarahL,
I hope you are well today and thank you for your question.
I have tested it on my test site and it’s working fine for me using latest version of Jevelin theme as displayed in the attached screenshot.
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Best regards,
Shufflehound teamHi @gxo,
I hope you are well today and thank you for your question.
When I try to access your site admin area then I get an error as shown in the attached screenshot, therefore, I can’t access it.
Do the images display fine you just temporary use the Twenty Seventeen theme on your site?
Best regards,
Shufflehound teamHi @Ylb Digital,
I hope you are well today and thank you for your question.
Your shared page displays 404 error to me and I don’t see any space under the footer on that page as shown in the attached screenshot.
Please advise.
Best regards,
Shufflehound teamHi @Ylb Digital,
I hope you are well today and thank you for your question.
No, there isn’t any option to achieve it.
To achieve this, you have to develop custom code in the child theme of Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamSolution for this topic
Please change above shared CSS code as following to remove the border.
.page-template-page-blog .blog-editor-content-container, .page-id-2041 .vc_section.vc_section-has-fill, .home .vc_row-has-fill>.vc_column_container>.vc_column-inner { padding-top: 0; }Yes, you need to contact your web host o change it.
You are most welcome here 🙂
Solution for this topic
I logged into your site and reinstalled the YellowPencil plugin which made it work.
Could you please confirm whether it is working fine for you also?
Please don’t share sensitive information on the forum as this is a public forum so the information shared can be misused by others.
Please change the shared credentials ASAP.
If you want to share anything privately then you can do so by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”.
I logged into your site confirmed the issue which seems occurred due to corrupted WPbakery plugin directory so to resolve the issue please delete the directory /lobbying/wp-content/plugins/js_composer on your site using FTP or cPanel file manager.
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Solution for this topic
Hi @bobbinkz,
I hope you are well today and thank you for your question.
You can achieve this by using the CSS solution shared in the below topic.
https://support.shufflehound.com/forums/topic/hide-featured-image-does-not-work/#post-46024
Best regards,
Shufflehound teamHi @Thomas,
I hope you are well today and thank you for your question.
Thank you for your suggestion.
We will consider your suggestion to be implemented in the future version of the theme.
Best regards,
Shufflehound teamHI @Niloka,
I hope you are well today and thank you for your question.
Could you please share me the screenshots of how you are downscaling them so that I can help you?
Best regards,
Shufflehound teamHi Tyler,
I hope you are well today and thank you for your question.
That space is displayed by the padding added to the section that you can remove from the section as described in the below topic.
https://support.shufflehound.com/forums/topic/css-is-off/#post-28413
Best regards,
Shufflehound teamHi @YLB Digital,
I hope you are well today and thank you for your question.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamIt seems you have already installed it so please check it in the Plugins section of your site and activate it.
Hi @empowershop,
I hope you are well today and thank you for your question.
You can try changing it as described in the below pages.
https://www.wpbeginner.com/beginners-guide/how-to-change-the-wordpress-admin-email/
https://yoohooplugins.com/change-default-from-email-wordpress/
https://www.cloudways.com/blog/how-to-customize-woocommerce-order-emails/
Best regards,
Shufflehound teamOhh I thought you shard me the same credentials that you were using for testing.
Awesome great to see you got that resolved.
Have a fantastic day!
Awesome great to see you got that figured out.
Please advise if you have more questions.
Have a fantastic day!
You are most welcome here 🙂
