Forum Replies Created
You are always welcome here 🙂
Awesome great to see you got that fixed.
Please advise if you have more questions.
Have a fantastic day!
Yes, please give me temporarily your site admin access and share your site URL.
I logged into your shared site and could confirm the issue but couldn’t reproduce it on my test site.
Could you please temporarily disable the W3 Total Cache plugin that you are using on your site?
Also, can you please try temporary enabling WP_DEBUG mode? To do this, just go to wp-config.php include this:
define('WP_DEBUG',true);You might already have a line for WP_DEBUG, so just make sure it’s set to true.
Let me know what errors if any you are getting when you face this issue.
I have tested it on my test site and it’s working fine for me using latest version of Gillion theme as displayed in the attached screenshot.
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Alert message:
the option to disable closing the alert box does not work (attached the code)
I could confirm the issue on my test site therefore notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
the color from an alert box changes if one alert box within the post has custom styling
Do you mean If you change the styling of one alert box then it also gets applied to other alert boxes used on the page?
It works fine for me as shown in the attached screenshot.
Also: Is there a way to add a link into alert boxes?
No, currently there isn’t any way to add links in the alert boxes.
Accordion:
– the first accordion opens by default even though this setting was turned off (attached the code)
I have tested it on my test site and it’s working fine for me using latest version of Jevelin theme.
You are still using older version 4.2.0 of the theme on your site so please update it to the latest version 4.2.1
Also when I try to login into shufflehound support from my WP site the connection fails: https://nimb.ws/jMZb8n– I tried different browsers, same problem
I could also confirm the issue on my test site therefore notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
Test reply
Hi @Cakelab,
I hope you are well today and thank you for your question.
They display narrow on mobile because they are nested comments.
You can make them wider by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
@media (max-width: 900px){ .sh-comment-list ol.children { padding-left: 0; } }Best regards,
Shufflehound teamHi @joaquinestevan,
I hope you are well today and thank you for your question.
To make it work only on the homepage, please try changing the above shared CSS code as following.
.home #wrapper .content-container.sh-page-layout-default { padding-bottom: 0; padding: 0; }Best regards,
Shufflehound teamHi @prismavista,
I hope you are well today and thank you for your question.
On visiting your shared page, I get a message as shown in the attached screenshot because I am not logged into your site.
What do you get on visiting the page?
Could you please share me the screenshot of it?
Best regards,
Shufflehound teamOk, We are troubleshooting the issue more and will update you here ASAP.
Hi, since my messages sent to support2@ are ignored for a few good days, I ‘ll list my issues here:
We don’t provide any support on email but on this support forum and don’t frequently read our emails.
• I got a CSS code from you to be able to display photos in a 1 column “full-size” – the problem is that the pictures look horrific quality-wise – to say they’re not sharp is an understatement, unless I click on them, the Lightbox opens and they’re displayed looking good. Why is that? Is there some xtra compression from the theme??
No, the theme doesn’t compress the images.
• On hover over the images, there’s a dim – why? I don’t want any effects-I just want to be able to display a gallery as basic as it gets
• related: when you click on a photo, Lightbox opens – how can I disable it? I just want the pictures to be displayed in a scroll-down manner, with no effects! WordPress letțs me choose what happens when you click the images – link to url, link to attachment, none – why is the theme limiting this, giving me NO option and forcing to open a lightbox?
• I have no way to resize the width of the blog! Even if I choose the ”no-sidebar” post display, it just hides the sidebar, leaving an empty space instead, which is ridiculous – the main column should fill that space – it does in any theme I’ve ever worked with! The post remains at the same width, just off to one side!
Any thoughts? Thank you!
To troubleshoot the things, we need to access the page on your site where it is displaying.
Could you please share me the page URL from your site where it is displaying?
You can also share it here privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”
I re-installed everything. I want to add Google Tag Manager code in head and body section, but I see only Google Analytics code entry in appearance. How do I add manually in child theme?
You can add it as described in the below pages.
https://www.wpbeginner.com/beginners-guide/how-to-install-and-setup-google-tag-manager-in-wordpress/
https://www.wpkube.com/how-to-add-google-tag-manager-to-wordpress-and-create-your-first-tag/
https://www.optimizesmart.com/google-tag-manager-wordpress-installation-guide/
To help us keep support thread separates could you please create a new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add reference of this thread in your newly created thread.
We would be more than happy to help you with your new thread.
Hi @poojamitra88,
I hope you are well today and thank you for your question.
You can try changing its style by using Yellow Pencil editor as described in the below page.
https://support.shufflehound.com/how-to-change-almost-any-element/
Best regards,
Shufflehound teamYou are always welcome here 🙂
The theme is yet not updated on the theme demo site so please do not test there.
You can see which version of the theme that you are using as described in the below pages.
https://help.themeskingdom.com/knowledge-base/how-to-find-theme-version/
https://thethemefoundry.com/tutorials/finding-themes-version-number/
Please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
After updating the theme please check whether you still face the issue.
I can see the W3 Total Cache is active on your site so please clear its cache and temporarily disable it.
Hi @cameronhr,
I hope you are well today and thank you for your question.
Please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
Best regards,
Shufflehound teamYou can just download it and install on your site as described in the below pages.
https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation_by_Uploading_a_Zip_Archive
You are always welcome here 🙂
