Hi there, I just received confirmation that the issue is still showing up on a limited number of machines with Windows 10 OS and the following browsers. Our tech lead cleared cache or were previewing the website on rarely opened browsers. Browser list below:
Chrome 88.0.4324.190 after clearing cache
Brave 1.2.110 (Chromium 88.0.4324.192)
Hello there, the URL is in the private field below. I did want to let you know that I went on a couple of test laptops running Windows 10 using the same browsers and were NOT able to replicate the problems my client forwarded to me later in the day. As previously mentioned, I did update both the Gillion theme and the WP Bakery plugin over the weekend. Could this be a problem generated by a cached version of the website with the older theme version and the WP Bakery plugin on my client’s browsers? Any advice would be greatly appreciated. Thanks!
Yes. The Author link compiles a beautiful Gillion page listing all articles written by the assigned author of the blog posts when I deactivated the plugins and turned on the Author/Date meta tags in theme settings. So I guess we can confirm the culprit are the plugins? Thanks a lot!
URL is in the private information field. As you can see, the author link is defaulting back to the homepage because the Author and Date is being generated by a couple of plugins. It looks like the Author/Date meta tags have been turned off in the theme settings to accommodate the plugins and the author link is going nowhere. Any input would be greatly appreciated.
No. This is perfect. Is there any documentation on how this page is compiled? Is this authors page automatically generated when you turn on the author meta tags via the theme settings for posts? This might be the reason why it’s not working on our website. Please advise. Thanks!
Solution for this topic
Hi there… after more research, I was able to find the code you provided earlier this year. It worked like a charm. Please close this ticket out. Sorry to have added to your long list of queries unnecessarily. I should have done more research before starting anew ticket. Thank you!
Thanks for the feedback. And for saving me and my client any additional time I would have wasted on resolving a problem I was unqualified to fix. I will recommend to my client the additional development support as you suggested. Consider this ticket closed!
Good morning… I am sorry to have to pester you on this ticket, but since I am not a developer, I have not been successful in changing the aspect ratio of the featured image on my client’s Gillion theme blog post templates. I did try to use the custom CSS method to reduce the height of the image, but once again, the image did not get changed, but the article was pushed up behind the image. The second method as I understand it would be use the child theme and then add in new image size parameters to update the theme’s CSS to have the featured image display in the new aspect ratio? I am also confused if I need to download the plugin to re-size the thumbnails as indicated in one of the support threads you cited. Please provide insight, sorry to be so dense…
Hi there… I tried to adjust the height of the featured image on the blog posts in Gillion theme with the custom CSS code to adjust the image height, but all it did was push the article content BEHIND the image instead of making the image shorter. I provided a second screenshot to show what I’d like to have the featured image look like, same width as default but displaying possibly 25-33% shorter in height.