Forum Replies Created
Cool. Well I guess we’re all good for now. Thank you for the fast responses today, and for finding a solution. I really appreciate it!
It appears to be working now! Can you tell me exactly what you adjusted so I know what the problem was in case it happens again?
Update: (READ ENTIRE MESSAGE) Today, the google fonts are appearing again in my theme options settings. I have set roboto as body and montserrat as heading. Now, you can see that the bold font problem is back, so we’re back to the original problem in the thread. Please check again and you will see it looks again like my screenshots provided in the previous message. My hosting provider said there’s no problems with the hosting and he’s never had this issue and neither have any other developers he is hosting for, so the problem is with your theme. Please advise.
Your screenshots are showing the wrong font. I need roboto as my body font, and montserrat as my heading. Please fix my fonts so body is roboto and montserrat is my heading. All fonts are currently missing from my theme settings. How do I get the fonts back? There is no option to update font, or update the redux plugin. Again, there is no issue with my cURL. I can manually install any plugin. So what do I need to do?
More context: “Installation failed: Download failed. cURL error 77” is the same error I got recently when trying to update my Redux plugin. However, as you suggested, I was able to manually download and install it in my CP. Do you need me to install a debugging plugin manually? I’ve never had these issues until upgrading to Redux. Where are the fonts included with your theme located? Is it possible for me to manually download and install the fonts in my hosting CP? Again, please read this whole thread before giving me a quick half-ass response again, I’ve been waiting for over half a month and now this is just ridiculous.
Still no solutions or real answers. PLEASE HELP ME! Fonts not working is a MAJOR ISSUE and you’ve offered no solutions, except to reach out to my hosting? About fonts missing from your theme after upgrading to redux? They won’t even know what I’m talking about. PLEASE provide real support for this MAJOR issue with your theme. I’ve been waiting over half a month for you to give me a solution!
Please look into my bold issue ticket deeper. It’s been weeks and you haven’t provided me with any answers or any type of solution to this MAJOR ISSUE. Aren’t google fonts supposed to be included with your theme? As I said, none of the fonts are working when I select a font. I don’t even know what font is displaying currently because I have no font selected. LOOK INTO IT PLEASE instead of giving me a half ass response every 10 days.
Please read through my whole thread. I have explained everything. It’s been so long with this ticket. Please take the time to fix it. This is a MAJOR issue with your theme. I don’t see a screenshot attached. As I stated, the bold font is displaying now, without a font being selected in my theme settings. Before all my fonts disappeared, I had roboto selected as the body font, and that was causing the bold issues. Why would all of a sudden the fonts disappear? I’ve had google fonts all this time until now, then it stops working when I upgrade to redux. Yes I have tight permissions with my hosting, but no issues. I can download any plugin manually. What would I tell my hosting support? Google fonts should be included with your theme, right? You haven’t given my any help or solutions to this MAJOR issue and this is getting ridiculous with you giving me a half ass response every 10 days. PLEASE FIX THIS.
Really getting frustrated now! You reply to this ticket since I don’t need help but won’t reply to my open ticket from 17 days ago? – “Bold Font Not Working”
Another update: Now, all google fonts are missing from the font list in theme settings > styling. It only shows “standard” fonts and even those don’t work when selected. Bold words are now showing bold when no font is selected, but it’s not the font I want to use. Please help me.
Shufflehound support used to be fast, now it takes a week to get a reply. What happened? I have included screenshots and my login info in the last post. Please help me.
I have added you as a user and the login details are provided in the private field.
I have also attached two screenshots for you to understand exactly what I’m talking about. All the font on the entire site that is supposed to be bold, is not displaying bold.
This worked. Thanks a lot! Now the only problem is they don’t appear bold, related to the problem in my other ticket.
I was able to manually update it. Thanks.
It’s been 5 days since I posted this ticket. Can you please help me?
It’s been 6 days since I posted this ticket. Can you please help me?
I have 4.4.7. – It says 4.4.8 is available.
No problem. Can you please respond to my other tickets though?
Update: I was able to fix this issue by recreating the section using Revolution Slider instead. You can close this ticket. Thanks.
More Context:
I’ve been trying to fix this and I notice if I don’t have a body font selected in theme settings, and leave it blank, my bold text works again throughout the website, but it’s the wrong font. I’m not sure what font it is, I guess the theme default font? Then when I select a font again, my bold text doesn’t work again. Maybe it’s a bug? Not sure what to do here. Please help.
Thanks!
