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  • Shufflehound
    Moderator

    Hello,

     

    Apologies for the delayed reply.

     

    Were you able to resolve the issue? We’ve tested and found that those sections are working fine for us on both iPhone and Android devices.

     

    Best regards,
    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    There’s no need for you to purchase any more plugin licenses, as they are already included under our theme’s extended licenses.

     

    Best regards,

    Shufflehound Team

    in reply to: new installation

    Shufflehound
    Moderator

    Hi there,

     

    Could you please check if you are using the AMP plugin?

    If yes, could you disable it temporarily and see if that resolves the issue?

     

    Best regards,

    Shufflehound Team

    in reply to: Disable Mobile version

    Shufflehound
    Moderator

    Hi there,

     

    Would it be possible for us to log into your website for further debugging? This would greatly help us since we’re not experiencing such an issue on our test site. Please share the login details in the private information field.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hello,

     

    Could you please share a link to your website with us? That would help us to better understand the issue.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    In that case, please check out the screenshot attached below.

    Simply go to the frontend edit mode, click on the “Edit Row” icon (for the first Row element), and navigate to the “Design Options” tab.

     

    Hopefully that helps! πŸ™‚

     

    Best regards,

    Shufflehound team

    Attachments:
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    in reply to: home page image change

    Shufflehound
    Moderator

    Hi there,

     

    Please try our latest beta version that should fix this issue:


    Please login to access this file

     

    Let us know if that works! πŸ™‚

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    To hide the icon, simply add this custom CSS snippet to your theme settings:

    .sh-testimonials-table-icon{
      Β  display: none; 
    }

     

    Let us know if that helps! πŸ™‚

     

    Best regards,

    Shufflehound team

    in reply to: Jevelin Testimonials

    Shufflehound
    Moderator

    Hello,

     

    Firstly, could you please let us know about which pages were not added after the demo installation? Since this is a one-page demo, it primarily consists of home page content, and the navigation flows from one section to another.

     

    Best regards,

    Shufflehound Team

    in reply to: demo content

    Shufflehound
    Moderator

    Hi there,

     

    Oh, thank you for letting us know! πŸ™‚

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    That’s a good question.

    One thing you can try is to adjust the Post Style and Post Layout options under the Post Settings > General tab in those post edit pages.

     

    Let us know if that helps!

     

    Best regards,

    Shufflehound Team

    • This reply was modified 10 months, 2 weeks ago by Shufflehound.

    Shufflehound
    Moderator

    Hi there,

     

    Would it be possible for us to log into your website for further debugging? This would greatly help us since we’re not experiencing such an issue on our test site. Please share the login details in the private information field.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    That is great and thank you! πŸ™‚

    Shufflehound
    Moderator

    You are welcome! πŸ™‚

    Shufflehound
    Moderator

    It seems that the login details were not added successfully.

    Could you please try again?

    Shufflehound
    Moderator

    You’re welcome! Let us know how it goes.

    in reply to: Urgent Menu problem

    Shufflehound
    Moderator

    It seems that you have found a bug, and we have created a fix for it:


    Please login to access this file

     

    Please give it a try and let us know if it resolves the issue! πŸ™‚

    Shufflehound
    Moderator

    It appears that the header you are using was created with the WPBakery Page Builder. You can find it under the “Headers” section in the left admin sidebar. If no other logo is specified, our default theme logo is used. This logo is integrated within the theme files.

    Shufflehound
    Moderator

    You are welcome! πŸ™‚

    Shufflehound
    Moderator

    Would it be possible for us to log into your website for further debugging? This would greatly help us since we’re not experiencing such an issue on our test site. Please share the login details in the private information field.

Viewing 20 posts - 301 through 320 (of 3,574 total)