Forum Replies Created
Hello,
Thank you for providing the login details.
However, we encountered an issue – it displays an error stating, “The username is not registered on this site.” Could you please check this for us?
Best regards,
Shufflehound Team
Hello,
It appears that you may have found a bug. We’ve reviewed the file mentioned in your error log and have implemented some improvements in our latest beta version:
Please give it a try and let us know if this resolves the issue. 🙂
Best regards,
Shufflehound Team
Hello,
Yes, that might be linked to your issue.
Can you check if the theme settings are accessible via the admin top-bar under “Gillion Settings”? There are two ways to access these settings, and typically, at least one should work.
If you’re still having trouble, please ensure that the Redux framework or the Unyson framework plugin (depending on which one you are currently using as your main framework) is installed and active.
Best regards,
Shufflehound team
Hello,
Apologies for the delayed response.
The functionality you’re asking about is quite specific and, as of now, our theme doesn’t support it, nor have we implemented anything similar. We recommend exploring third-party WordPress plugins that might offer this feature. After a quick search, we came across a plugin that seems to have somewhat similar functionality.
We hope this suggestion proves helpful.
Best regards,
Shufflehound Team
Hello,
It’s indeed unusual to encounter such an issue. We suggest reinstalling the theme and, if possible, resetting the theme settings – especially if you haven’t made extensive modifications. Additionally, please check if a plugin might be causing the problem by disabling them one at a time.
If these steps don’t resolve the issue, we’d be happy to log into your website and investigate further. You can securely provide your login details in the private information field.
Looking forward to assisting you.
Best regards,
Shufflehound Team
Hello there!
The access to your local website depends on its setup. If it’s available online, could you share your IP address with us? We’ll try to help out.
Regarding the issue you’re experiencing, it might be related to some settings in your local configuration. As this isn’t common issue and we have a pretty large user base.
Best regards,
Shufflehound team
Hello,
This seems unusual. Can you check if the theme settings are accessible via the admin top-bar under ‘Gillion Settings’? There are two ways to access these settings, and typically, at least one should work.
If you’re still having trouble, please ensure that the Redux framework or the Unyson framework plugin (depending on which one you are currently using as your main framework) is installed and active.
We hope that this helps.
Best regards,
Shufflehound Team
Hello,
We’ve created a new CSS code that should help resolve the issue you’re experiencing:
.post-item.post-style-cover .post-categories { pointer-events: none; }Please insert this code into the Gillion Settings and let us know if it makes a difference. 🙂
Best regards,
Shufflehound Team
Hello,
It looks like Instagram made some changes to their setup, and our widget isn’t working right now. But don’t worry! We’ve got a great alternative – it’s called Smash Balloon Social Photo Feed. It’s really good and does the job well.
If you need any help with the installation or setup, please feel free to reach out to us. Also, we’re considering making Smash Balloon Social Photo Feed our go-to solution for Instagram integration moving forward.
Thank you for your understanding, and we’re here to assist you with any questions you may have.
Best regards,
Shufflehound Team
Hello,
Could you please specify the exact location where you’re encountering issues with the featured image? Are you experiencing difficulties while attempting to add it on the blog post edit page?
We have conducted a test with the latest version of our theme and found that adding a featured image in the blog post edit page (specifically in the right sidebar) works smoothly. If you suspect the problem might be related to a plugin, we suggest deactivating your plugins one at a time to see if that resolves the issue.
We look forward to your response and are here to assist you further.
Best regards,
Shufflehound Team
Hi there,
We have implemented enhancements to this functionality in the most recent beta version outlined below:
Please download and install the latest version, and let us know if this resolves the issue. 🙂
Best regards,
Shufflehound team
Hi there,
Great to hear that! 🙂
Unfortunately, currently the only option is to install the demo, but it shouldn’t replace any posts/pages and such. The only thing that we would recommend is to backup theme settings before installing it – under the Import / Export section.
Best regards,
Shufflehound team
Hi there,
In this case, you will need to install and configure performance optimization plugins.
One such plugin would be Autoptmize, that allows you to combine most CSS/JS files and lazy-load images, which could significantly improve performance.
Best regards,
Shufflehound Team
Hi there,
Currently, we are unsure what might have caused the issue. However, we recommend testing other plugins that offer similar functionality. This is because, initially we couldn’t even see the title “Werbung” because an ad blocker was hiding whole block due to hidden banner naming.
If you still prefer to continue using this specific plugin, you could experiment with different options. However, we do not have any specific recommendations, as we have not used this specific plugin.
Best regards,
Shufflehound Team
Hi there,
We have just tested it and can confirm that the issue is visible.
It appears that Photo Gallery does not calculate its positions correctly within the hidden tabs. Even after the tab becomes visible, the issue persists.
In this case, we recommend testing other plugins that might work under these conditions, or try adjusting the plugin settings.
Best regards,
Shufflehound Team
Hi there,
Would it be possible for us to login to your website, so we can debug this issue further? (you can share the login details in the private information field)
Best regards,
Shufflehound team
Hi there,
Can you please show how your widget settings looks like?
We just tried to enter your page username “nhoabaylanguagecoach” inside the Facebook Name field and it worked fine.
We have attached a screenshot below.
Best regards,
Shufflehound team
Hi there,
Sorry for that.
If we can access the same error message, then Editor role should be fine for testing.
Best regards,
Shufflehound team
Hi there,
To change it, just go to Templates (admin sidebar) > Header (tab) and select the header you want to change and click on “Edit with Elementor”. You can also go to the home page and select the active header under the “Edit with Elementor” button (at the admin bar).
Then in the Elementor builder just click on the logo and upload a new image under the Image option.
Let us know if that helps! 🙂
Best regards,
Shufflehound team
