Forum Replies Created
Hi there,
No worries! Only please create a separate ticket for other issues, so it would be easier to keep track of the issues.
Regarding your questions:
- The option to change portfolio details is a good idea. Would a global option in the theme settings be ok?
- The grid layout is a little bit trickier, maybe you have a live working example with this grid?
- It seems that the video file didn’t attach, it is possible that the size was too large, can you please try to send it again?
Best regards,
Shufflehound team
It seems that we still can’t upload a new test version.
We still got – The uploaded file exceeds the upload_max_filesize directive in php.ini
Yes, we want to create/upload multiple test versions to see which one will solve this.
The frontend is working now just fine!
About the backend issue – we have an error when trying to upload a beta version – The uploaded file exceeds the upload_max_filesize directive in php.ini
Can you please fix it? We have found a tutorial on how to do that (if needed)
It is needed because we want to try multiple fixes and it would be better if we could do that directly on your website.
We are glad that it worked! 🙂
Yes, you can just install the ZIP file manually under Appearance > Themes. Below we have attached the latest Gillion version:
We have further improved the fix for this issue.
Can you please try again with the latest beta version below?
Sure, let us know if you need further help!
Thank you for letting us know!
We found that one of the Elementor experimental features was causing it (Additional Custom Breakpoints). So we added a fix for that and now it should work just fine.
Can you please confirm that?
Hi there,
At the moment we haven’t got any reports related to this issue.
Would it be possible to login into your website, so we can test this? You can share the login details in the private information field below.
Best regards,
Shufflehound team
We are glad that it worked! 🙂
Let us know if you need further assistance with our theme.
Thank you for the login details!
We found what was causing the issue, but it is weird because it was working fine in our demo sites.
We attached the latest beta version below where this bug should be fixed:
Let us know if that works! 🙂
Hi there,
Thank you for the login details!
We found a bug and it should be fixed in the latest beta version (already uploaded to your website).
Also, just to make sure we already installed the demo for you. 🙂
Best regards,
Shufflehound team
Hi there,
For appearance, you can try to open Jevelin Settings (at the topbar) > General > Jevelin style and set it to Style 3
About the widgets, we have there:
- Product search
- Filter products by search
- Product categories
- Products by Rating list
- Popular tags
Let us know if that works! 🙂
Best regards,
Shufflehound team
We are glad that it worked! 🙂
That is strange as it seemed to work just fine before.
Can you please point out the things you would like for us to fix?
Hi there,
At the moment we are not sure what could be causing it.
Would it be possible to log in to your website and test it? You can share the login details in the private information field below.
Best regards,
Shufflehound team
Oh, we tested it in our demo sites and it was working fine.
If you can please create a new account and we will take a look.
Not sure, but it is possible that the cache was created the first time you opened your website.
Please test it more and let us know if that still is an issue.
Hi there,
Sure, we can take a look.
Can you please let us know for which website we need to use these login details?
Best regards,
Shufflehound team
Hi there,
We added some improvements by disabling some inactive plugins (like Unyson) and adding caching plugin WP Super Cache.
Can you please take a look? 🙂
Best regards,
Shufflehound team
