Forum Replies Created
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Hi @yokoi1,
I hope you are well today and thank you for your question.
To delete it, please use the custom plugin solution shared in the below reply.
https://support.shufflehound.com/forums/topic/titlebar-background-color/#post-8085
Best regards,
Shufflehound teamHi @janice9115,
I hope you are well today and thank you for your question.
Could you please tell me why you can’t edit it?
Are you getting any errors or anything else?
Also, could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @xozex,
I hope you are well today and thank you for your question.
You don’t need to activate any license code.
Please advise if you have more questions.
Have a fantastic day!
Best regards,
Shufflehound teamOk
Yes but please note that these files are also called on blog page.
Your website is not accessible and just displays an error “Internal Server Error” so please make sure that it is accessible.
Also, along with updating the theme, please also update all the plugins used on the website.
Hi @vinmasci,
I hope you are well today and thank you for your question.
Are you referring to the slider revolution slider?
Could you please tell me exactly which slider you are referring to and share the screenshot of it so that I can help you?
Best regards,
Shufflehound teamThis can be a child theme issue used on your site so to confirm it just temporarily use the Jevelin theme on your site. If everything works fine then it’s your site child theme issue.
Also, this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
I didn’t tell you to edit the wrong place but it seems you don’t know how the WordPress template file system works.
The theme single.php file calls other files using the below code.
get_template_part( 'content', 'format-'.get_post_format() );
So you have to change it also in other files as shown in the attached screenshot.
Hi @javierconstable,
I hope you are well today and thank you for your question.
The Gillion theme is upgrading its main framework from Unyson to Redux Framework so you can use just Redux. Please refer to the attached screenshot.
You can use the Elementor page builder If you want to use it.
Best regards,
Shufflehound teamHi Filipe Russel,
I hope you are well today and thank you for your question.
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme.
Please make sure that you are using the below latest version of the theme.
You can fix the 500 Internal Server error as described on the below pages.
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://themeisle.com/blog/wordpress-internal-server-error-fix/
Best regards,
Shufflehound teamYou are most welcome here 🙂
Hi @dstrong,
I hope you are well today and thank you for your question.
You can achieve it as described in the below topic.
https://support.shufflehound.com/forums/topic/where-can-i-find-this-demo-content/#post-70950
Please advise if you have more questions.
Best regards,
Shufflehound teamYou are still using the older version of the theme as shown in the attached screenshot so please update it to the latest version as described in my earlier reply.
Is Jevelin Beta 4.9.2 the latest theme version? How/where do I get the lastest theme version on your site in the future? I’d prefer not to have to install the plugin…
You can install the shared latest version of the theme and can get the theme updates on your website using & configuring the below plugin.
https://envato.com/market-plugin/
Also, slider revolution which the Jevelin template uses, is asking me to update and pay for a yearly license in order to get their updates… this was not something I knew about when I purchased this template. Is this necessary?
Or is there a licencing key you provide?
If you have not purchased slider revolution plugin and using the plugin bundled with the theme then you are not direct customer of that plugin so can not activate that plugin.
Please see more information about this on the following pages.
https://www.themepunch.com/faq/purchase-code-registration-faqs/#1447194367831-7941a825-85b2
https://www.themepunch.com/faq/update-to-5-0-via-ftp/
To use the plugin you don’t need a purchase code, you can just install and update the plugin from Appearance -> Install Plugins
Yes, it is a single post page that calls a single.php file.
It is the below file.
/jevelin/single.php
Hi @dappermark,
I hope you are well today and thank you for your question.
Your shared site credentials are not working so could you please make sure that they are correct?
Also, please make sure that you are using the below latest version of the theme.
Best regards,
Shufflehound teamThen to achieve this, you have to develop custom code in the child theme of the Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
