Forum Replies Created
@milbor To help us keep the support thread separates could you please create your own thread for your question instead of posting a reply on others thread as it makes the thread messy and hard to read.
If you want to you can also add a reference to this thread in your newly created thread.
We would be more than happy to help you with your new thread.
Hi Patryk,
I hope you are well today and thank you for your question.
To achieve this you have to develop custom code.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamHi @clockandcherry,
I hope you are well today and thank you for your question.
Please edit your website home page and make sure that you have set its page header setting to Default as shown in the attached screenshot.
Best regards,
Shufflehound teamHi @asg,
I hope you are well today and thank you for your question.
Could you please clear and temporarily deactivate the W3 Total Cache that you are using on your website so that I can help you?
Best regards,
Shufflehound teamHi @voituski,
I hope you are well today and thank you for your question.
Please make sure that you are using the below latest version of the theme.
If you are still facing the issue then could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamThis can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Please make sure you are using the latest version of PHP on your server by referring to the information provided in the following pages.
https://www.wikihow.com/Check-PHP-Version
http://php.net/supported-versions.php
Do you have WP_DEBUG set to true in your wp-config.php file?
If you do then please set it to false.
This will hide the warning messages and you will be able to use your site normally.Hi @hfrias,
I hope you are well today and thank you for your question.
There are a lot of images on the shared page.
Could you please share the screenshot of the issue?
Please try regenerating thumbnails on your site using the below plugin.
https://wordpress.org/plugins/force-regenerate-thumbnails/
Best regards,
Shufflehound teamYou are most welcome here 🙂
Solution for this topic
I could access the website now by following the shared instructions.
I have resolved it now on your website so could you please confirm it?
You are always welcome here 🙂
Hi @alohi,
I hope you are well today and thank you for your question.
To achieve this, you have to develop custom code in the child theme of the Gillion theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/gillion-multiconcept-blogmagazine-theme/19470306/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamYou are most welcome here 🙂
Solution for this topic
I hope you are well today and thank you for your question.
It is not an issue but the plugin configuration that you can resolve by using the solution shared in the below topic.
https://support.shufflehound.com/forums/topic/mobile-version-doesnt-scroll-down/#post-63567
Best regards,
Shufflehound teamIf you can’t resolve the WordPress issue then please contact your web host to resolve it.
It seems the theme jQuery script is causing the issue as jQuery is updated in the latest WordPress version 5.5
The issue is resolved in the below latest version of the theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Awesome great to see you got that sorted out.
Please advise if you have more questions.
Have a fantastic day!
thank you very much guys, I have solved my problem with the last Attachment of yours, But you guys need to more work on the header builder, because when I want to change the color it’s not as intuitive or user friendly as the changing color option in the theme core option.. good luck.. and love you guys for helping me out. it’s really appreciated.
You are most welcome here 🙂
Sure, we will consider your suggestions.
how can I remove My site link or credentials that I have shared before?
You don’t need to remove them as they are in the private field which nobody can access.
Hi @davey1975,
I hope you are well today and thank you for your question.
I have tested it on my test site and it’s displaying the same for me when logged in and logged out using the latest version of the Jevelin theme.
Please try clearing your browser cache and also clear any cache if you are using it on your website.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @florianf,
I hope you are well today and thank you for your question.
But my website still doesn’t want to load the content.
Could you please share the page URL from your site where it is not displaying so that I can troubleshoot it?
Best regards,
Shufflehound teamThat’s why I first recommend you to update WordPress manually as described above then you can access the admin area of the website.
If you don’t know how to do it then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site or WordPress agency.
Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
