Forum Replies Created
Hi @tomaszcieslik,
I hope you are well today and thank you for your question.
Please make sure that you are using the latest version of the theme.
Also, please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
If you are still facing the issue then could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHi Donny,
I hope you are well today and thank you for your question.
It seems you are using older version of the theme on your website so please update it to the below latest version.
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamI logged into your website and saw you had not set a portfolio cover image which I have set now and it started displaying fine as shown in the attached screenshots.
Please confirm.
Now, just created more portfolios on your website assign them categories and cover images.
@Stacey To update the WpBakery page builder plugin, first update the theme to the below latest version.
Then delete and reinstall the WpBakery page builder plugin from the below path.
Admin Area -> Appearance -> Install Plugins
You need to update the theme that way as this is a premium theme and not a free theme released in WordPress themes repository.
I could confirm the issue on your website but not sure why this is happening.
I have notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
You can’t import a specific page on your website so please import the shop demo content as I have described earlier and then delete the unwanted pages and posts from your website.
Your shared site credentials are not working so please make sure that it is correct and working fine.
You can just download the below latest version of the theme and install it on your website or update it as described here https://support.shufflehound.com/updating-theme/
You are most welcome here 🙂
You are always welcome here 🙂
Please just download the above shard theme and install it on your website or follow the instructions provided on this page https://support.shufflehound.com/updating-theme/
It will be fixed soon but don’t have any ETA.
We will notify you here.
You are most welcome here 🙂
As said above, I can see the javascript error on your website front end and this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
I didn’t get it so could you please share it again and also send it on [email protected]
Hi @dandeedo,
I hope you are well today and thank you for your question.
I updated the Slider Revolution and WPbakery page builder plugins on your website from the below path as shown in the attached screenshot.
Admin Area -> Appearance -> Install Plugins
The WP All Import Pro plugin was causing an issue in the admin area so I have deactivated it on your website so please contact the WP All Import Pro plugin support to resolve the issue.
I can see the javascript error on your website front end and this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamGlad, it is working fine for you now.
The old imported demo content existed on your website causing the issue which I have removed.
Hi @adarsh_envato,
I hope you are well today and thank you for your question.
This is a jQuery issue that is resolved in the theme so please make sure that you are using the below latest version of the theme.
Also, please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamSolution for this topic
Hi Savas,
I hope you are well today and thank you for your question.
Please disable the jQuery Migrate Helper plugin on your website.
The jQuery issue is resolved in the theme so please make sure that you are using the below latest version of the theme.
Also, please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamSolution for this topic
Hi @Clorian,
I hope you are well today and thank you for your question.
The issue is resolved in the theme so please make sure that you are using the below latest version of the theme.
Also, please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound team
