Forum Replies Created
After troubleshooting it more, I could confirm the issue on my test site, therefore, notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
I am not sure why this is happening.
You can refer the WPBakery page builder documentation or contact them to know why it is so.
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
The latest shared URL is also not accessible so please make sure it is correct.
It seems you are using wrong theme.
Its name should be Jevelin and not Jevelin child beta as shown in the attached screenshot.
So please reinstall the theme.
I accessed your site and saw it is working fine as shown in the attached screenshots.
Please advise.
I visited your site again and saw you are still using older version of the theme.
Please make sure that you have updated the theme and activated latest version of the theme and share me the screenshot of the theme version that you are using on your site.
You can use the shadow as displayed in the attached screenshots.
Hi Søren,
I hope you are well today and thank you for your question.
I have tested it on my test site and it’s working fine for me using below latest version of Jevelin theme.
Please make sure that you are using the latest version of the theme and Unyson plugin.
Best regards,
Shufflehound teamWhy did you rever it back?
Could you please leave it updated so that I can troubleshoot the issue?
The issue is different but I don’t know the reason for the issue so please create another facebook app for this widget and use its details.
I see but on my screen it’s still misaligned. I cleared the cache nothing has changed. The issue is on both browser Safari and Chrome Browser.
Could you please temporarily disable the cache and minification on your site so that I can troubleshoot the issue?
In this regard how can I change the hover color of the ‘Subscribe’ button?
You can try achieving this using Yellow Pencil editor as described in the below page.
https://support.shufflehound.com/how-to-change-almost-any-element/
Hi @savethecat,
I hope you are well today and thank you for your questions.
Your shared site is not accessible for me and displaying the error message as shown in the attached screenshot.
Please make sure that the site is accessible so that I can help you.
Best regards,
Shufflehound teamHi @bhupi29,
I hope you are well today and thank you for your question.
Please edit that Blog page and set its pagination type to Default as shown in the attached screenshots.
Best regards,
Shufflehound teamHi, well, I have installed some demo content now but its looking kinda diffrent than in your demo:
Have you installed and activated theme required plugins such as Unyson plugin?
What’s the issue on the shared page as it displays fine for me?
I am normally using joomla cms and there I have quickinstall packages where I can install exactly the same site like in the template demo. Isnt something like this available in your template?
In WordPress, it is a Demo content installation as described above.
Then please make sure that you have configured it correctly and used its same details in the facebook counter widget fields.
Thank you, when will the issue be resolved?
It will be resolved ASAP but we don’t have exact ETA yet.
In the meanwhile, you can just hide its arrows and display its pagination as shown in the screenshots shared above.
Also please address my remaining questions:
To help us keep support thread separates could you please create a new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add reference of this thread in your newly created thread.
We would be more than happy to help you with your new thread.
Solution for this topic
I logged into your site and resaved the Header Builder as shown in the attached screenshot which resolved the issue.
Could you please confirm it?
Solution for this topic
Please go to a product page, and then scroll up and down a few times – the header switches from a fixed height header to being vertically larger than when first arriving on the page, it becomes flexible when scrolling.
Please see that after scrolling down the page, when you scroll back to the top that the header is now overlapping the titlebar. This happens on multiple pages.
Please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
If still the issue occurs then please add the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
header.primary-desktop { height: auto !important; }1. How can I prevent the header from overlapping the titlebar (or other lower content when there is no titlebar like the homepage main image) when the page is scrolled to the top (after resizing to be larger than when scrolling)?
2. If there’s no way to do this, how can is disable the functionality which makes the header larger vertically when it is at the top of the page than when it is scrolling w/ sticky. Currently scrolling header is about 60% of the height of the header when scrolled back to the top of the page (it grows larger when at the very top). I might need to disable this functionality so that the header remains the same height no matter what the position is.
To help us keep support thread separates could you please create a new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add reference of this thread in your newly created thread.
We would be more than happy to help you with your new thread.
See video for issue #4 – i don’t want a sticky header, I just don’t want the name to disappear when I scroll and the white bar shows up
You can remove that white bar on mobile by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
body #page-container header.primary-mobile-light .sh-header-mobile.sh-sticky-mobile-header-active { background: transparent !important; border: 0 !important; }To help us keep support thread separates could you please create a new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add reference of this thread in your newly created thread.
We would be more than happy to help you with your new thread.
