Forum Replies Created
Then Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Don’t deactivate unyson plugin but just deactivate the backup extension of it as shown in the attached screenshot.
You can get the support one to one in this support forum as we are doing in this topic but I requested you access much time which I didn’t get so it becomes hard for me to help you.
Now I can see your site access in the red private box shared above and you can also see it but earlier it was not shared.
The messages shared in the red private box are private and only visible and accessible to me & you and nobody else including search engine can access it.
The partial URL that you have shared is not accessible for me and I am getting the error “This site can’t be reached” so please share the full exact URL of your site and make sure that it is accessible.
You have to upload it as described in the below page.
I logged into your site using the shared credentials but can’t access any settings on it because you have not shared me the admin user credentials so could you please make the shared user account as an administrator?
Also, to help us keep support thread separates could you please create a new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add reference of this thread in your newly created thread.
We would be more than happy to help you with your new thread.
I can see you are using an older version of the theme on your site so Please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
After updating the theme, please reconfigure the facebook settings in the social counter widget and test it.
Hi @bhupi29,
I hope you are well today and thank you for your question.
Does it work fine if you deactivate the backup extension of Unyson plugin?
Please make sure that you are using the latest version of Unyson plugin.
Best regards,
Shufflehound teamHi @prismavista,
I hope you are well today and thank you for your question.
I am not sure which bookmark section you are referring to so could you please share me the screenshots of it and page URL from your site where it is displaying so that I can help you?
Best regards,
Shufflehound teamI logged into your site and disabled the cache plugins.
Could you please test it now?
Also, please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
I am using Unyson plugin on my site but didn’t face any issue with it.
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
We can’t exclude them.
Could you please tell me exactly which links you want to underline by sharing your website URL or screenshots of them so that I can help you to underline only those links?
No, it won’t affect website functionality.
You are most welcome here 🙂
Hi @freudibili,
I hope you are well today and thank you for your question.
Please try clearing & temporarily disabling the WP Fastest Cache that you are using on your site.
I also don’t see Youtube counter on your shared site so please tell me exactly where are you displaying it on your site?
Best regards,
Shufflehound teamNo, I didn’t get it.
I am not sure why don’t you share it here privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
I think I didn’t explain it correctly so here I am explaining you again in simple words.
We can help you to achieve whatever is displayed on the below Gillion theme demo site which displays functionality that the theme provides.
Solution for this topic
Hi @markowilcock,
I hope you are well today and thank you for your question.
I can see only squares are displayed in place of social icons which is happening because of the CSS conflict on your site.
You can resolve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#page-container .sh-social-share-networks i.fa { font-family: 'simple-line-icons' !important; }Best regards,
Shufflehound teamHi @TiffanieB,
I hope you are well today and thank you for your question.
Are you facing the issue only for that page or in all the pages?
To confirm whether it is a theme issue or your WordPress site issue, just temporary use the Twenty Seventeen theme on your site. If everything works fine then it’s the theme issue or else it is a WordPress site issue.
Best regards,
Shufflehound teamHi @hopelessgamer,
I hope you are well today and thank you for your question.
You are using below custom code in the child theme functions.php file on line number 95, 96, 97 & 98 which is causing the issue so, please make sure that the code is correct.
unset( $value->response['woocommerce/woocommerce.php'] ); unset( $value->response['paid-memberships-pro/paid-memberships-pro.php'] ); unset( $value->response['dk-pricr-responsive-pricing-table/rpt.php'] ); unset( $value->response['pmpro-woocommerce/pmpro-woocommerce.php'] );
Best regards,
Shufflehound teamHi @cfhumanity,
I hope you are well today and thank you for your question.
I have tested it visiting your shared site and it is displaying fine for me as shown in the attached screenshot.
Please test it clearing your browser cache or using a different browser.
Best regards,
Shufflehound team
