Forum Replies Created
I’m having the same issue. I’m also using the Ad Inserter plugin.
Is the issue gets resolved for you when you deactivate the Ad Inserter plugin?
I can see it generates the below javascript error message in the browser console which has some connection with it.
[Intervention] Ignored attempt to cancel a touchmove event with cancelable=false, for example because scrolling is in progress and cannot be interrupted.
@deeplanet Thank you for sharing the video.
Note: I’m not using Ad Insterter plugin and visited DarthHazard’s link, exactly same issue.
Then this can be due to conflict with any other plugin used on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
I visited your shared page and it displays same for me as shown in the attached screenshot.
The post content text size is controlled separately in the theme Styling settings as shown in the attached screenshots.
You can achieve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
@media (min-width: 992px){ .single-post .container.entry-content { max-width: 900px!important; } }You are most welcome here 🙂
Hi @tadei1908,
I hope you are well today and thank you for your question.
Your shared video is not accessible so please make sure that it is accessible for others so that I can troubleshoot it.
Best regards,
Shufflehound teamHi @dano007,
I hope you are well today and thank you for your question.
For some reason the hamburger menu does not seem clikable on smaller screen devices such as iPhones 6,7,8 can we see why this is?
Please clear and temporarily disable the autoptimize and WP-Super-Cache plugins that you are using on your site and make sure to use the below latest version of the theme.
Do you also see the issue on the below theme demo site?
https://jevelin.shufflehound.com/
Also, on contact forms the client wants to change how emails are sent to avoid them going to spam.
To avoid WordPress emails going into spams, please try using the below solutions.
https://helloacm.com/how-to-avoid-wordpress-emails-going-to-spam-folder/
https://www.thenewsletterplugin.com/emails-end-spam-folder
So I think this involves using the ‘mailer’ option, for which I have entered the IP into the server address, but they have told me there is no need for a user name or password as its ‘open’ and when I try and use the form in this manner it throws an error. How can we get around this?
Are you using your domain specific email ID on your site or the hosted service such as gmail?
Which error are you getting?
Best regards,
Shufflehound teamHi Jenny,
I hope you are well today and thank you for your question.
It seems you are using wpbakery page builder so you can try using its responsive design feature as described in the below pages.
https://kb.wpbakery.com/docs/learning-more/responsive-settings/
https://wpbakery.com/video-academy/category/responsive/
https://wpbakery.com/video-academy/control-elements-different-devices-responsive-column-controls/
Best regards,
Shufflehound teamYou are most welcome here 🙂
You are most welcome here 🙂
Yes, you can move ahead as the error doesn’t seem will cause any problem.
Solution for this topic
Hi @hopelessgamer,
I hope you are well today and thank you for your questions.
I have just installed the theme and I am seeing the following error in the Dashboard section of the wp-admin sidebar:
Zend OPcache API is restricted by “restrict_api” configuration directive in <b>/srv/users/new-timespade-app/apps/new-timespade-app/public/wp-content/themes/jevelin/inc/core/dashboard.php</b> on line <b>111</b>
I have tested it on my test site and it’s working fine for me using latest version of Jevelin theme as displayed in the attached screenshot.
In the theme file /jevelin/inc/core/dashboard.php</b> on line 111 is code as below which is not restricting anything but getting status information about the cache so please contact your web host or zend support to know why the error is displaying.
$opcache = opcache_get_status( 0 );
Even the import didn’t work. I tried to import this theme:
https://jevelin.shufflehound.com/portfolio1/
It said that the import was done (Screenshot 1), but yet, my homepage doesn’t reflect the same (Screenshot 2).
You have to set the imported page as a home page in your site Reading settings as displayed in the second attached screenshot.
I have set the page now so could you please check it?
Best regards,
Shufflehound teamHi @Hawkker,
I hope you are well today and thank you for your question.
I could confirm the issue on your shared site.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamSolution for this topic
Hi Richard,
I hope you are well today and thank you for your question.
You can resolve it as described in the below pages.
https://stackoverflow.com/a/49518137/1287548
https://wordpress.org/support/topic/captcha-error-for-site-owner-invalid-site-key/
Best regards,
Shufflehound teamSolution for this topic
Hi @clemence,
I hope you are well today and thank you for your question.
It seems happening on your site because of the custom CSS code used on it so please try removing the custom CSS code.
Best regards,
Shufflehound teamOK, I added that custom CSS and it resolved the issue. But to be clear, the issue was from parent theme deficiency, not from any custom code I added–is that correct? Theme CSS sets padding-left: 15 px and padding-right: 15px on this particular element. The code you gave me sets them to zero. I’m asking only because if so, will you be sure to include this new CSS in an upcoming theme update? That way I can remove my own custom code.
We can’t reproduce this issue on the test site as it is specific to your site and the ‘Tangerine’ font used for the logo title text so not fixable in the theme.
OK got it. But it looks like the change in header height as you scroll is the result of JS code–can you at least confirm that? If so, I’ll probably go with a pure JS approach on my end.
Yes, it is JavaScript code.
I have another related question. In your demo site, and when I switch to my parent theme, the height of the header is 100 px (see attached screenshot jba-height-parent). But in my child theme, the height of the header is 111 px (see attached screenshot jba-height-child; also see the page here: https://www.jewelsbyaron.com/). Why is there a discrepancy? I have not added any custom CSS to directly change the height of the header. But, in my child theme, the logo title is in a different, and larger font.
The height is dynamically added by JavaScript code and on your site it is different because of the font used on it.
Yes, the YellowPencil comes with an advanced responsive design tool that lets you customize your website for any device such as mobile, tablet, desktops and more.
As requested above, have you contacted your web host to check whether any firewall or security system is restrictions access to that file?
To help us keep support thread separates could you please create new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add reference of this thread in your newly created thread.
We would be more than happy to help you on your new thread.
In that case, your shared solution seems good.
