Forum Replies Created
Solution for this topic
Hi @jy,
I hope you are well today and thank you for your question.
wondering what is this popup number on the featured image? refer to appendix [popup number].
It displays a number of comments count.
Additional, how do I remark “new” on an article as appendix [remark as new or latest].
You can set it in the Post Settings as shown in the attached screenshot.
Best regards,
Shufflehound teamHi Pedro,
I hope you are well today and thank you for your question.
Please make sure that you have activated the Contact Form 7 plugin on your website.
Could you please share the page URL from your site where the map is not displaying so that I can troubleshoot it?
Best regards,
Shufflehound teamSolution for this topic
Hi Mook,
I hope you are well today and thank you for your question.
The slider revolution that comes bundled with the theme does not have full access but i provides sufficient functionality to create a slider.
Best regards,
Shufflehound teamCould you please clear and temporarily deactivate the WP Rocket Cache that you are using on your website so that I can troubleshoot it?
Also, would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Solution for this topic
I logged into your website and could access the theme settings as shown in the attached screenshot.
Please test it clearing your browser cache or using a different browser.
The white background was displaying because of the button white background added in the slider that I have removed.
Could you please check it now?
You are most welcome here 🙂
No, we don’t have .svg files of them.
I am not sure what you are referring to as ‘second “top title” menu’ so could you please describe it a bit more?
I have changed my host file as shown in the attached screenshot but still it is not accessible.
Please advise.
I logged into your website using the shared credentials but could not access the admin area of the website as I am getting redirected to the homepage.
Please advise.
Solution for this topic
I logged into your website and deactivated the Unyson plugin on it then the logo started displaying fine.
Could you please confirm it?
May I ask, why do you provide the “X” action button in that view, when the user can click on any part of the shaded area to exit the preview view?
Some users don’t know how to exit the preview view therefore the close button is displayed.
Are you checking it in Visual or Text mode?
Please share the whole screenshot of the Text Block.
Hi @domhampton,
I hope you are well today and thank you for your question.
Please try changing the logo from the theme Header settings.
If you are still facing the issue then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Best regards,
Shufflehound teamHi @osama,
I hope you are well today and thank you for your question.
Could you please share the page URL from your site where it is happening so that I can troubleshoot it?
Best regards,
Shufflehound teamI hope you are well today and thank you for your questions.
Please make sure that you are using the below latest version of the theme.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @ziesolles,
I hope you are well today and thank you for your question.
This seems happening because there is an empty paragraph tag in between them that you can remove by editing the text block in the attached screenshot.
Best regards,
Shufflehound teamI could confirm the issue on my test site, therefore, I notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
The backend editor is working fine for me.
Could you please tell me what error you are getting If any?
Not the theme but I think the future Yellow Pencil update will resolve the issue.
