Forum Replies Created
Hi @zelldi,
Sorry to hear about the problem you are having.
I could confirm the issue on your website but I have tested it on my test site and it’s working fine for me using the latest version of the Gillion theme.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Best regards,
Shufflehound teamHi @wearedatalab,
Sorry to hear about the problem you are having.
Could you please try deactivating all plugins and activate WPbakery page builder plugin and then activate all other plugins?
Best regards,
Shufflehound teamHi @darlow,
I hope you are well today and thank you for your question.
Do you want to translate the English footer?
If yes then please contact the WPML support to do it as you are using the WPML.
Best regards,
Shufflehound teamI could confirm the issue on my test site, therefore, I notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
Hi @Fredholm93,
Sorry to hear about the problem you are having.
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme.
Could you please test it by clearing your browser cache, deactivating all the browser extensions, and using a different browser?
Also, this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamHi @hannes741,
I hope you are well today and thank you for your question.
I could confirm the issue on your website, therefore, I notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
Best regards,
Shufflehound teamYou are most welcome here 🙂
Can I import an about us page from one of the other demos?
You have to import the whole demo content and not the specific page.
Hi @vinesofvirginia,
I hope you are well today and thank you for your question.
You can edit your home page and configure it to display posts of the specific category as shown in the attached screenshot.
Best regards,
Shufflehound teamThank you for sharing the site credentials but they are not working and I am getting an error that the credentials are incorrect when I try to log into your website.
Could you please make sure that the credentials are correct and working fine?
Also, could you please clear and temporarily deactivate the WP Rocket Cache that you are using on your website so that I can troubleshoot it?
You are most welcome here 🙂
You are most welcome here 🙂
Hi @dawimo,
Sorry to hear about the problem you are having.
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme.
Please make sure that you are using the below latest version of the theme.
Best regards,
Shufflehound teamHi @d-solution,
I hope you are well today and thank you for your question.
To achieve this, you have to develop custom code in the child theme of the Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamHi @y8nis,
I hope you are well today and thank you for your question.
I visited your shared website and saw the sticky header is working fine on the scroll.
Have you managed to achieve it?
Best regards,
Shufflehound teamHi @basribic,
I hope you are well today and thank you for your question.
You can achieve this using the below plugin.
https://wordpress.org/plugins/buddypress/
Best regards,
Shufflehound teamSolution for this topic
Hi @empowershop,
I hope you are well today and thank you for your question.
Please set your shop page as a homepage as shown in the attached screenshot.
Best regards,
Shufflehound teamHi @janice9115,
I hope you are well today and thank you for your question.
Please edit your home page and disable the featured image of it as shown in the attached screenshot.
Best regards,
Shufflehound teamHi Chris,
I hope you are well today and thank you for your question.
Your website header is using the custom header template created using the WpBakery page builder so you have to change it as displayed in the attached screenshot.
Best regards,
Shufflehound teamHi @Kenobi8701,
I hope you are well today and thank you for your question.
I tried to log into your website using the shared credentials to troubleshoot the issue but I am getting a password incorrect error so could you please make sure that the credentials are correct and working fine?
Best regards,
Shufflehound team
