Forum Replies Created
So I found the plugin and went ahead with the upgrade.
Looks like quite a few elements on my home page as well as probably other pages are now not being rendered or have their layout completely messed up. So I guess Unyson was in use to place content and elements in more places than I was aware.
I had to revert to the backup to restore the look and feel. What are my options here?
I want to migrate but it looks like I have to review and rebuild a lot of my pages with the WPBakery layout editor, before I can upgrade so I know I have something already in place to take over once upgraded. This could take a while.
Any recommendations on the approach? I have left the theme’s “shop” layout mostly intact and it looks like it was heavily utilizing Unyson. Deactivating that plugin pretty much removes all layout settings and leaves the content residing on a blank page. Not a good look.
Regards
George
Hello,
seems pretty straightforward, however, according to the framework upgrade page “the plugin” is installed (Redux?), but I cannot see “Redux” anywhere in the plugins list. See attached screenshot of the current upgrade status. The theme is on v 5.3.3.
Looking for “Redux framework” leads me to = https://extendify.com/pricing/?utm_source=redux&utm_medium=web&utm_campaign=redux-redirect
Is this what I need? I’m not certain if this prerequisite is a separate task or part of the upgrade workflow and happens transparently to me.
Also, I was asked to install Elementor at a point in time, I don’t recall the specifics but I think it came through as a Jevelin requirement/recommendation.
I don’t use Unyson or Elementor, so have no specific need for them.
Happy to proceed once clarified on the Redux prerequisite component.
Regards
George
Hello,
thank you for the prompt response.
If there are no consequences for the site/theme health migrating to Redux then I’m happy to do it.
When I first noticed about the framework upgrade it was a beta and your documentation states that it was experimental. Because of this and because my site is live and the only instance, I chose not to risk it and wait until that change matures.
Would you be kind enough to point me to a checklist or documentation I must go through to upgrade?
Regards
George
Hello,
thanks for the suggestion, but I do not want to change the parameter, I want to remove the padding parameter completely, so then my form customisation is displayed properly.
Very strange that you say this parameter has been in the theme for a long time. I had the Woocommerce customer login/register (/my-account) page customised with CSS earlier in 2021 to suit the styling I wanted and that was working fine for most of the year until very recently. No recent plugins have been added either.
What I don’t know how to do is to remove the padding parameter when it has the !important declaration added to it.
Many thanks.
If you can also patch WP Bakery plugin to the latest version (bundled with the theme), that would be welcome 🙂
Regards
George
Hello,
I was seeing something different on my end.
Will remove the CSS and test again.
Regards
George
Hello,
I just updated the theme to the latest official version (5.2.1) in which the fix to the previously reported issue here should have been resolved (?) but after removing the custom CSS string and flushing all cache (wp-rocket, cloudflare + test browsers), then testing the Mobile NAV menu I am once again facing the same issue.
I was under the impression a permanent fix was going to be released with the next official theme update?
I don’t wish to keep adding and maintaining CSS code to fix bugs, ok for customizations but bugs should be addressed within the theme, please.
Regards
George
P.S. I am adding the CSS fix back to my site as its live and needs to be functional. If you choose to view it after I make the change, obviously the issue will not be present.
Thanks. Now the CSS is in place, I will wait for the full release of the theme update to rectify and perhaps check the Tickets board for any other surprises ;O before I commit 😛
Great thank you for this.
I will remember to test this type of core usability functionality following Theme updates in the future as the mobile nav issue went unnoticed for a couple of weeks which did result in sales plummeting.
Regards
George
Hello, the URL is as provided previously, but I have changed the styles to avoid this issue in the short term as it is a live site.
If required, I can provide access to back end so you can change to style 2, then test and then change back.
Regards
George
Hello,
thank for for the prompt response. I did try that attribute but it did not work for me when I did it, perhaps a syntax error on my part. Thanks!
I would also like to point out that some other display elements have also been affected, possibly at the same time, or not.
In the Theme options under General >>Jevelin Style>> Style 2
The Basket button in this style has been moved to an odd location (middle of frame and over the separator). See attached example image.
I do not believe this is the standard location for this element. In my case I have had to switch to a different style for now, as I do not have the time or wish to fix this issue with CSS in the short term. Can you please also pass this over to be reviewed.
Thanks.
Hello, many thanks, that’s a great band-aid.
May I ask, why do you provide the “X” action button in that view, when the user can click on any part of the shaded area to exit the preview view?
From usability perspective, if the user slightly miss taps or their screen calibration is slightly off and they don’t hit the forward/backward buttons exactly, they are kicked out of the view and then are forced to start again from the beginning. That user experience can get tiresome very quick!
Regards
George
Hello,
I do not believe that the issue is CDN related as it was happening before. In any case, these pages are unique and are only generated after an order is complete. They are not available in the site pages list to include/exclude from caching.
I posted an example in my earlier message, also posting two in private with this message.
Regards
George
I have enabled right click.
I think that you are looking at the wrong page.
The page I am referring to is the page “after” and order has been placed (payment workflow completed after checkout and the “place order” selected to complete the order). This page is only displayed to a customer after an order is placed, and is a summary of the order commitment.
I am aware that the Basket/Cart and Checkout pages are rendering similar tables beautifully, and as designed for desktop and mobile. Hence why when compared with the page I’m referring to tables are obviously not aligned well.
Regards
George
Thanks. I have excluded the Basket/Cart and Checkout pages from the being Cached by WP Rocket cache, which looks like it has resolved the issue. I will see how this behaves once changes are pushed out through CDN.
Strange that the product level pages are not affected in the same way, yet they also use the same buttons and are being cached, on those pages the arrow buttons are located below the qty. box, not either side like on the basket page.
I am already running the latest theme, WP, PHP and Woo versions.
I require the use of Caching and CDN in my environment.
In your opinion based on your feedback this behaviour is due to the static content being cached?
Regards
George
the RC function been enabled.
I would like the arrow buttons to display side to side as per the theme design/layout.
I think this issue may be related to delivering site content via CDN and WP Caching to speed up site TTBF delivery. Unfortunately this is needed else the first page renders in over 5 seconds on desktop and more on mobile which is bad news.
Regards
George
Hello,
I have seen this only once since I enabled site caching and connected to CDN service.
Please try to refresh your browser (cache) or CTRL + F5 to reload the page.
let me know if still a problem.
Thanks
george
Hello again,
further to the above mentioned issue, I today carried out another order test on Mobile after updating to Woo version 4.9.1 to ensure everything is still working.
The resultant rendering of the order summary/confirmation page on Mobile is now even more horrible than before with all the tables misaligned in the order summary/details. 🙁 I have checked the page “with or without” the CSS code fix you previously supplied above installed. See the shared URL for that page in the private section for reference.
Also note the screenshots from Mobile, and also the same page on Desktop. Even the desktop version is not well aligned with the rest of the site frame (compared wit the Cart page for example) and the “Product” and the “Product Description” content in the Order details table are not aligned/indented with the rest of the text in the same table.
I’m happy to utilise a developer to modify small things, but this seems to me to be a fundamental issue with how the framework of that page is structured.
I would greatly appreciate some effort to go into fixing the design of that page for both mobile and desktop. I can’t imagine as a customer coming back to shop again in the same store if I was at the receiving end of that page as a customer.
Regards
George
Hello, you can close this request now.
Thank you.
