Forum Replies Created
Hello,
That does look a bit unusual. Please first make sure the theme is updated to the latest version. If it already is, it’s hard to say what could be causing this, as we haven’t seen this issue reported before.
That said, we can definitely take a closer look. If you’re comfortable doing so, please share temporary login details via the Private Information field and we’ll take a closer look and try to find what might cause this.
Best regards,
Shufflehound team
Hello,
It doesn’t look like we’ve received it yet. Could you please confirm whether it was submitted via the Private Information field in the ticket, or sent another way (for example, by email)? Please try submitting it again using the Private Information field.
Best regards,
Shufflehound team
Hello,
Thank you for updating the permissions. We were able to test the portfolio gallery properly now and found the likely cause of the issue. Please try installing the latest beta update linked below, as it includes a fix for this behavior.
We also improved the gallery functionality in this beta by adding better image removal handling and basic ordering options, which should make managing portfolio images more convenient overall.
Please let us know if everything works as expected after the update. 🙂
Best regards,
Shufflehound team
Hello,
For translating texts like “Search here…” and the “Next” button, we recommend using a plugin such as Loco Translate. The theme is translation ready, so most of these strings can be translated easily that way.
Regarding the search results layout, adjusting it to show only the teaser image and title is possible, but it would require custom template or CSS changes. That kind of layout modification goes beyond the default theme options and is outside the standard support scope.
Best regards,
Shufflehound team
Hello,
We’ve added the custom icon order (Instagram, Facebook, YouTube, Strava) and also added the Strava icon to the top header social icons. Please check on your side and let us know if everything looks good now.
The custom CSS was added under Theme Settings > Custom CSS, so you can easily keep a copy for future reference or re-apply it if needed after updates. 🙂
Best regards,
Shufflehound team
Hello,
That fix was included in later theme updates, so the progress bar value should be available by default now. If you’re still seeing the issue, it’s likely something specific to your setup.
Could you please share a link to the page where this happens and, if possible, temporary login details via the private information field? That will let us check it directly and see what’s going on.
Best regards,
Shufflehound team
Hello,
No worries! Below you can download our latest Jevelin beta version, which includes the newest WPBakery Page Builder update. Just install it and use the theme’s built in plugin installer to update WPBakery (you may need to temporarily disable the plugin before updating).
As for WPCode Lite, that one isn’t part of the theme, so you can safely update or manage it separately.
Best regards,
Shufflehound team
Hello,
Thank you for your message.
- Changing the order of social media icons in the header is not available by default, but it can be done with custom CSS. Can you please let us know the order you would like to see there?
- The Strava icon is not included by default, but might be added manually. Do you want to add it to the top header social icons?
If you could update the account permissions to allow access to the theme settings, we should be able to add the required custom CSS ourselves after you confirm the desired icon order and where you would like the Strava icon to appear.
Best regards,
Shufflehound teamHello,
Thank you for the login details.
- We tried to test the issue related to removing images from the portfolio gallery, but the provided account has very limited permissions and does not allow access to portfolio items. Could you please update the access so we can review this properly?
- Understood, thank you for the clarification.
- For the portfolio gallery slider, we recommend using standard JPG images. Using the same aspect ratio and similar resolution across all images will give the best visual result.
- At the moment, we do not have a specific release date for a version that includes image reordering. Once we investigate the image removal issue, we will also check whether we can suggest or implement a quicker solution for gallery ordering.
Best regards,
Shufflehound teamHello,
Currently, the demo content can only be imported via the built in demo import dashboard. There is no alternative method, such as FTP import, for installing demo content without affecting existing data.
To help us assist you further, could you please share more details about the error you encountered during the import process? If possible, you may also provide temporary login details via the private information field, and we will be happy to investigate the issue directly on your site.
Best regards,
Shufflehound teamHello, and thank you for your patience! We apologize for the delayed response — our team was away for the holidays. We hope you had a wonderful holiday season as well.
Here’s a quick rundown of our answers for questions:
This might indeed be a bug. To check it properly, we’d need temporary access to your WordPress admin area so we can take a closer look. You can safely share the login details in the private information field.
We checked the portfolio page you shared but didn’t see the images or white space you mentioned – it looks like the page may have changed since your message. Could you please confirm if the issue is still happening or share an updated link or screenshot?
For the best look in the portfolio gallery slider, we recommend using images with the same aspect ratio and resolution. Or you were asking about image format?
At the moment, reordering images within the portfolio gallery isn’t available through the interface. However, you can remove and re-add them in the desired order as a workaround. We’re considering adding a drag-and-drop reorder option in a future update.
Looking forward to your reply so we can help you further!
Best regards,
Shufflehound team
Hello, and thank you for your patience! We apologize for the delayed response – our team was away for the holidays. We hope you had a wonderful holiday season as well.
Featured images may appear differently because WordPress creates several image sizes used in various layouts. Some are cropped to keep a consistent design. Please share links to the pages where you notice the issue so we can check and suggest the best fix.
Best regards,
Shufflehound team
You are welcome! 🙂
Hello,
We understand the frustration, and Unyson becoming unusable was a major issue for us as well. At the time, it was a very promising framework, and its discontinuation was outside of our control.
Rather than abandoning the theme or releasing a new one, we invested significant time and resources to adapt it for the future. This included creating a new theme options panel, adding full WPBakery support, porting most Unyson elements, recreating the demo content using WPBakery and more.
There is no need to worry about updates, as the theme will continue to receive updates even after the support period ends, since updates and support are handled separately.
Unyson is no longer maintained and cannot be made compatible with PHP 8.2 in a stable way. Rebuilding content outside of Unyson is the only reliable path forward. If questions arise during the process, we can assist with guidance.
Best regards,
Shufflehound team
Hello,
Thanks for the questions and details!
- The current portfolio layout has limited flexibility, so moving the title and text directly above or below the gallery isn’t supported by default. However, you could try using a layout like this one instead: https://jevelin.shufflehound.com/project/multitasking-at-work/
– it might better match what you’re looking for. - The dropdown spacing usually depends on the logo size and selected header layout. We checked your site, and it looks correct now – the dropdowns are appearing below the header as intended.
- Depending on your theme setup there might be option to change it. Try going to Settings > Permalinks, and look for the Project base option.
Hopefully, this helps. 🙂
Best regards,
Shufflehound team
Hello,
Unfortunately, there’s no stable workaround to keep using Unyson under PHP 8.2. The only reliable approach is to gradually rebuild your pages in WPBakery Page Builder and then fully disable Unyson once all content is moved. The issue comes from Unyson’s outdated codebase, which can’t be patched directly from the theme side.
If your site was originally based on one of our demos, you can reimport it using WPBakery demo content and rebuild the layout section by section. If needed, we can also assist with the rebuild as a paid service.
Best regards,
Shufflehound team
Hello,
Thanks for the extra details.
We tried to reproduce this on our end and we can see something similar happening during the Complianz wizard, but we still cannot find the exact cause. We did some checks and basic debugging, but didn’t find what could cause this.
For now, we recommend continuing with the workaround you received from the Complianz team. The manual policy pages with the Complianz shortcodes, plus the link override if needed, looks like the most reliable way to avoid the corrupted auto generated content.
Best regards,
Shufflehound team
Hello,
The issue was not related to Jevelin itself, but to the deprecated Unyson framework. The Unyson Page Builder extension was missing and could no longer be downloaded because the Unyson servers are offline, so we added the extension manually. Your pages are now loading correctly.
We also noticed the site is running a very old Jevelin version, so we recommend updating to the latest release for improved compatibility and security.
Additionally, since Unyson (previous main theme plugin/builder) is no longer supported, we now recommend using WPBakery Page Builder for a more stable and user friendly editing experience. Unfortunately, old Unyson content cannot be migrated automatically and would need to be rebuilt manually, as Unyson was never designed to convert layouts to a different page builder. If the theme was originally based on one of our demos, we recommend using the corresponding WPBakery demo content as a starting point. If needed, we can also help with custom work outside the regular support scope to assist with rebuilding or adjusting older content.
Best regards,
Shufflehound team
Hello,
Thank you for the detailed follow up. We’ve reviewed the recent theme updates and can confirm that there haven’t been any changes to the WooCommerce templates or 404 handling that could affect the “order received” page. We also ran additional tests using Jevelin 5.14 with WooCommerce and WPBakery 8.7.2, but couldn’t reproduce the issue, and haven’t received any other similar reports from other theme users regarding the order received page.
We understand your point that switching to a different theme makes it work, though when we switched between Jevelin versions during testing, the page also started working again, even without any code changes. That makes it difficult to confirm whether the issue originates directly from the theme or from something else in the environment reacting to the theme switch.
Have you tried adjusting any WPBakery settings or temporarily disabling any caching or performance plugins? It might help, as something there could be contributing to the issue.
Best regards,
Shufflehound team
