Forum Replies Created
Hello,
Thank you for sharing the detailed information. We haven’t encountered this issue before, and we don’t use Complianz in our testing setups, so we haven’t been able to reproduce it on our side yet. Since the incorrect content appears during Complianz’s automatic page generation, before Jevelin or WPBakery modifies anything, it seems to come from how the plugin processes content rather than from the theme or builder.
If you can provide the exact steps you followed in the Complianz setup wizard to trigger the issue, we can try to replicate it in a clean test environment. This will help us see if there’s anything on the theme side contributing to the conflict.
Best regards,
Shufflehound team
Hello,
Thanks for the clarification. We were referring to tests done on our own test installation, where Jevelin 5.14 together with WPBakery 8.7.2 and WooCommerce is working normally. At the moment we still cannot reproduce the 404 issue on our side.
Based on your latest notes and what we observed while testing directly on your development site, it appears that something in the environment is causing the first load of the “order received” page to be treated as a 404. Since refreshing the exact same URL loads correctly, this points to caching, redirects, or another process marking the request as 404 before WooCommerce finishes loading the endpoint.
When we switched between 5.14 and 5.13 on your site, the 404 disappeared once and continued working after updating back to 5.14, which also suggests that the issue is not tied to the theme update itself but to how the environment handles that first request.
At this stage, because we haven’t been able to reproduce the problem consistently on your site or our clean setup, we don’t yet have a specific source we can point to. The behavior aligns more with a local configuration or caching rule rather than an issue introduced in the theme update. If you notice any pattern or can narrow down when the 404 triggers (specific payment method, browser, plugin combination, etc.), please let us know and we will check that scenario specifically.
Best regards,
Shufflehound team
Sure, no worries! 🙂
Hello,
We’ve just replied to your email, so you should now have our full response there.
Please also note that we’re available only on business days, which is why replies may take a bit longer during weekends.
Best regards,
Shufflehound team
Hello,
Regarding custom CSS or custom theme code work, thank you for your interest. We’ve replied to you privately with more information about this. 🙂
We also tested the mobile cart again on our side using the same steps shown in your video, and it’s still working normally for us (see in the attachment below).
One thing we noticed is that the LiteSpeed Cache plugin is still active. This plugin can sometimes cause issues with WooCommerce features such as the mini cart, AJAX requests, and redirects. We recommend temporarily disabling LiteSpeed Cache (or excluding all WooCommerce pages and mini cart urls) to check if the problem disappears.
Please try that and let us know the results, and we’ll continue from there.
Best regards,
Shufflehound team
Hello,
Thanks for the update. To look into this properly, could you please tell us which versions of WordPress, the Jevelin theme, and WPBakery you’re currently using?
We tested the checkout process on our test site with the latest theme and WPBakery versions, but we weren’t able to recreate the 404 issue. We also haven’t seen similar reports from other users, so the versions might help us better understand and test what’s happening.
Best regards,
Shufflehound team
Hello,
Thanks for sharing the new details and screenshots. Below are answers for the issues you mentioned:
- The product-tag section on the left is a widget sidebar. You can reorganize or replace these widgets under Appearance > Widgets if the current layout feels confusing.
- The recommended products showing rating stars usually means those specific items still have rating data saved. Please check the product settings, and if the issue continues, we can inspect it further.
- Some parts not appearing in Turkish need to be translated with a plugin such as Loco Translate. The theme ships only with English files, so translating the theme strings manually is required.
- The login icon is opening the theme’s own login popup, not the default WordPress one. You can disable the icon entirely under the Header settings if you prefer not to use the popup.
- Replacing the icon with a profile symbol and redirecting it directly to /my-account instead of opening a popup would require custom CSS or modified theme code, which goes beyond standard support.
- The cart-steps issue appearing above the mobile dropdown was a theme bug, and we added a CSS fix on your site.
- The “My Cart” text in the mini cart is working correctly on our side. If it still doesn’t redirect for you, please send a short video so we can see the exact interaction.
- The uneven thin line under the mobile dropdown menu has also been fixed with custom CSS.
Best regards,
Shufflehound team
Hello,
Thanks for the kind words and for testing everything! Yes, all the mentioned backup plugins (including All-in-One WP Migration, UpdraftPlus, and Duplicator) can back up your full site: theme, settings, custom CSS, and database content. If the import fails, it’s usually due to upload limits on your hosting. Increasing the PHP upload_max_filesize and post_max_size values usually fixes that.
As for editing, you can use either WPBakery Page Builder or Elementor, as both have been tested with the theme. WPBakery generally offers slightly better compatibility, while Elementor might be easier to use but is sometimes more prone to issues after major updates. You can try both and see which one fits your workflow best.
Best regards,
Shufflehound team
Hello,
Thanks for checking that. It does seem related to WPBakery rather than the theme. You can also try reinstalling WPBakery from Appearance > Install Plugins, it might help.
Best regards,
Shufflehound team
Hello,
Thanks for the update and for sharing the details. Here’s what we did and what you can try next:
- We removed the white space from the homepage.
- To expand the Store page layout, you can try adjusting it under Gillion Settings > General > Content Width – this changes the content width across the entire site.
- The mobile cart had a small bug, which should now be fixed. Both this and the earlier mobile layout issue were solved by adding custom CSS in the theme settings. We may include these fixes in future theme updates once they’re fully tested.
- To back up your current site setup, you can use any backup plugin you prefer, but here are a few good ones to try:
- All-in-One WP Migration (simple and beginner friendly)
- UpdraftPlus (great for scheduled backups)
- Duplicator (perfect for cloning or moving the site)
Each of these plugins lets you export a full copy of your site (theme, settings, and database) that you can later restore or move to another server.
Best regards,
Shufflehound team
Hello,
We can see that you’ve installed version 5.13, and the “Thank You” page works fine there. We also tested it again using version 5.14, and the order confirmation message appeared correctly without any 404 errors.
So we’re not sure what caused the issue earlier, or if you may have already fixed it on your side, as we haven’t made any changes yet.
Best regards,
Shufflehound Team
Hello,
Sorry our support response times are slower than usual.
Regarding the requested changes:
- Removed the “Checkout” menu item and replaced it with “Support.” Also disabled the uppercase text styling.
- Couldn’t find any major issue with the cart detection, but if needed, we can hide it completely.
- Fixed the cart layout and color issues.
- Account registration is now active under: https://woneces.com/hesabim/
- Added a left sidebar to the Shop page, you can manage its widgets under Appearance > Widgets > Shop widgets.
Please note that most of these were basic theme and WooCommerce adjustments (navigation items, text styling, etc), which aren’t included in standard support. This time we handled them as a courtesy due to the recent delay.
Lastly, we recommend disabling the caching plugin, it’s fine for static pages like the portfolio, but cause issues on dynamic ones such as the shop and checkout.
Best regards,
Shufflehound team
Hello,
Thanks for sharing the details and your notes. We reviewed the original page-blog.php file, and we don’t have any known issues related to category listings or filters in recent theme versions. Your described issue might have been caused by an earlier or modified theme version, or by a plugin altering the query output.
To keep your fixes safe, we recommend moving the modified file to a child theme (using the same folder structure). That way, your edits won’t be lost when updating the theme.
Could you also share a screenshot or a live example of the issue on your site? That would help us better understand what’s happening and confirm if there’s something that needs to be fixed in the theme itself.
Best regards,
Shufflehound team
Hello,
Sorry for the late reply.
Is the issue happening on the “Thank You” (order received) page? We tested the checkout process on our side and it worked normally, and there weren’t any changes in that area in version 5.14, so it’s a bit strange. If this is a development site, we can run a few quick tests there to confirm what’s causing the issue.
In the meantime, we’ve uploaded version 5.13 to your site’s media library so you can temporarily revert the changes.
Best regards,
Shufflehound team
Hello,
Sorry for the delay! We’re still checking what’s causing the mobile shop dropdown styling issue.
Regarding the “My Account” page, we’ve added it to your header navigation. You can adjust its position or styling under Appearance > Menus.
We didn’t fully understand the part about “The top section should only contain text for the Homepage and Store, while the rest should contain icons”. Could you please clarify what you’d like to achieve there, or even better, share a quick screenshot showing how you’d like it to look? That would help us understand it more clearly.
Best regards,
Shufflehound team
Hello,
Sure, we can take another look, please share new login details in the private information field so we can check this directly.
As for switching from the block layout to the theme layout, you just need to replace the Block Editor content on each WooCommerce page with the correct shortcode. You can find the full shortcode list here: WooCommerce Shortcodes Guide
Best regards,
Shufflehound team
Hello,
Did you manage to get it fixed? It looks fine on our end now – the dropdowns and layouts appear to be working correctly. Could you please confirm if everything is displaying properly for you as well?
Best regards,
Shufflehound team
Hello,
Thank you for the login details, though please note that they were shared publicly instead of in the private information field, as requested earlier. For security reasons, please change your login credentials right away.
After checking your site, we found that the demo content wasn’t imported into a clean WordPress installation. This caused duplicate pages (including the Shop page), which led to it appearing blank. Additionally, some shop related pages were using the Block Editor instead of the theme layout and broke the design.
We also noticed that some styling issues on mobile caused by the AMP plugin, so we’ve deactivated it for now.
Best regards,
Shufflehound team
