Forum Replies Created
Hello,
I’m really sorry for the earlier confusion, and thank you for sticking with us through this! After checking your site, we realized that the Unyson page builder wasn’t installed, which is why the customization options were missing. We’ve gone ahead and installed it for you, and everything should now be working as expected. 🙂
Since Unyson is deprecated, if you don’t use Unyson page builder, we strongly recommend upgrading to the new page settings framework, which is faster, more secure, and future-proof. You can do this easily by navigating to Jevelin > Framework Upgrade and following the steps provided.
Feel free to check everything out, and let us know if you need any more help.
Best regards,
Shufflehound TeamHello,
Please try disabling all active plugins and see if the issue persists. This could be a plugin conflict.
Let me know how it goes, and we can assist further!
Best regards,
Shufflehound Team
Hello,
Sorry about that! We are currently investigating this issue with our server hosting to determine the cause. We’ll update you as soon as we have more information. Apologies again for the inconvenience, and thank you for your patience.
Best regards,
Shufflehound Team
Hello,
We’ve fixed a small issue where the activation error message wasn’t showing properly, so you should now see it if something goes wrong.
It looks like there might be a connection issue between your website and our server. Could you kindly share your website’s IP address in the private field? We’ll check on our end and whitelist it if needed to help resolve this.
Best regards,
Shufflehound TeamHello,
Thank you, the login is working fine now!
We’ve tried a few options, and everything seems to be functioning correctly. Please see the attached screenshot for reference. Could you let us know any specific settings or areas you’d like us to check further?
Best regards,
Shufflehound Team
Hello,
Unfortunately, the migration from Unyson to WPBakery Page Builder can only be done manually by recreating the pages using the same or similar settings. Most of our custom-made elements should work similarly within WPBakery, making the process smoother. Alternatively, you can install demo content built with WPBakery and customize it to fit your needs.
If your site is currently functioning well, you can continue using the Unyson framework. However, please note that it may be slower and could have potential security concerns as it’s no longer actively maintained.
Best regards,
Shufflehound Team
Hello,
Thank you for confirming. Could you please provide the license key you used to activate the theme? You can add it securely in the private information field, and we’ll check it for you.
Best regards,
Shufflehound Team
Thank you, the login details worked! However, it looks like a different theme is currently activated on the site.
Could you please double-check this? We want to avoid making any major changes, such as switching the site’s theme without confirmation.
Hello,
Sorry to hear about the issue. This could be a bug or a connection problem with our server. We’d be happy to take a closer look! Could you please provide the full login details so we can test the issue on your site?
Best regards,
Shufflehound Team
Hello,
Thank you for the login details. We received a “Forbidden” message when trying to access the site.
Can you please check that? Let us know once it’s sorted! 🙂
Best regards,
Shufflehound Team
Hello,
Website speed largely depends on your server’s performance, and lower-end servers may face challenges. To improve this, we recommend installing caching plugins such as LiteSpeed Cache or other similar tools.
Regarding the error, it appears to be linked to the Unyson framework, which is deprecated. If your content isn’t built using the Unyson page builder, you can easily migrate to the new framework by going to Jevelin (left sidebar) > Framework Upgrade and following the steps provided.
This migration will help resolve the error and potentially improve your site’s performance. 🙂
Let us know if you encounter any issues during the process.
Best regards,
Shufflehound Team
Hello,
Thank you for trying the suggestions. Yes, we’ll need your WP login details to inspect this further and help resolve the issue. Please provide them via the private field, and we’ll take a look as soon as possible.
Best regards,
Shufflehound team
Hello,
We’re really sorry you ran into this issue! To avoid it happening again, please ensure any Unyson page builder built content is migrated to WPBakery Page Builder. You can also import the updated demo content and tweak it as needed. Just remember to back up your site first to keep your custom CSS, fonts, and settings safe.
Let us know if you need further help!
Best regards,
Shufflehound team
Hello,
It seems that you may have tried to install the theme under the Plugins section.
Please try installing it under the Appearance > Themes section instead. Additionally, you will find two ZIP files available for download – choose the one that contains only the theme itself (without documentation or the child theme).
Hope this helps! 🙂
Best regards,
Shufflehound team
Hello,
Please ensure that the required framework plugin, such as Unyson or Redux, is installed and activated. Activate only the one you have previously used for theme and page settings.
If the issue persists, try clearing your cache and checking for plugin conflicts by deactivating all plugins except the required one.
Let us know if this resolves the issue! 🙂
Best regards,
Shufflehound Team
Hello,
Thank you for bringing this to our attention.
We have updated the theme’s translation file, as it hadn’t been refreshed in some time, and ensured that the key “Open the article” is now included for proper translation. Additionally, we have fixed the
esc_attrimplementation issue in theinc/helpers.phpfile to align with WordPress standards.Please download the latest theme version to access these updates.
Let us know if you need further assistance! 🙂
Best regards,
Shufflehound Team
