Forum Replies Created
Hello,
Thanks for the kind words and for testing everything! Yes, all the mentioned backup plugins (including All-in-One WP Migration, UpdraftPlus, and Duplicator) can back up your full site: theme, settings, custom CSS, and database content. If the import fails, it’s usually due to upload limits on your hosting. Increasing the PHP upload_max_filesize and post_max_size values usually fixes that.
As for editing, you can use either WPBakery Page Builder or Elementor, as both have been tested with the theme. WPBakery generally offers slightly better compatibility, while Elementor might be easier to use but is sometimes more prone to issues after major updates. You can try both and see which one fits your workflow best.
Best regards,
Shufflehound team
Hello,
Thanks for checking that. It does seem related to WPBakery rather than the theme. You can also try reinstalling WPBakery from Appearance > Install Plugins, it might help.
Best regards,
Shufflehound team
Hello,
Thanks for the update and for sharing the details. Here’s what we did and what you can try next:
- We removed the white space from the homepage.
- To expand the Store page layout, you can try adjusting it under Gillion Settings > General > Content Width – this changes the content width across the entire site.
- The mobile cart had a small bug, which should now be fixed. Both this and the earlier mobile layout issue were solved by adding custom CSS in the theme settings. We may include these fixes in future theme updates once they’re fully tested.
- To back up your current site setup, you can use any backup plugin you prefer, but here are a few good ones to try:
- All-in-One WP Migration (simple and beginner friendly)
- UpdraftPlus (great for scheduled backups)
- Duplicator (perfect for cloning or moving the site)
Each of these plugins lets you export a full copy of your site (theme, settings, and database) that you can later restore or move to another server.
Best regards,
Shufflehound team
Hello,
We can see that you’ve installed version 5.13, and the “Thank You” page works fine there. We also tested it again using version 5.14, and the order confirmation message appeared correctly without any 404 errors.
So we’re not sure what caused the issue earlier, or if you may have already fixed it on your side, as we haven’t made any changes yet.
Best regards,
Shufflehound Team
Hello,
Sorry our support response times are slower than usual.
Regarding the requested changes:
- Removed the “Checkout” menu item and replaced it with “Support.” Also disabled the uppercase text styling.
- Couldn’t find any major issue with the cart detection, but if needed, we can hide it completely.
- Fixed the cart layout and color issues.
- Account registration is now active under: https://woneces.com/hesabim/
- Added a left sidebar to the Shop page, you can manage its widgets under Appearance > Widgets > Shop widgets.
Please note that most of these were basic theme and WooCommerce adjustments (navigation items, text styling, etc), which aren’t included in standard support. This time we handled them as a courtesy due to the recent delay.
Lastly, we recommend disabling the caching plugin, it’s fine for static pages like the portfolio, but cause issues on dynamic ones such as the shop and checkout.
Best regards,
Shufflehound team
Hello,
Thanks for sharing the details and your notes. We reviewed the original page-blog.php file, and we don’t have any known issues related to category listings or filters in recent theme versions. Your described issue might have been caused by an earlier or modified theme version, or by a plugin altering the query output.
To keep your fixes safe, we recommend moving the modified file to a child theme (using the same folder structure). That way, your edits won’t be lost when updating the theme.
Could you also share a screenshot or a live example of the issue on your site? That would help us better understand what’s happening and confirm if there’s something that needs to be fixed in the theme itself.
Best regards,
Shufflehound team
Hello,
Sorry for the late reply.
Is the issue happening on the “Thank You” (order received) page? We tested the checkout process on our side and it worked normally, and there weren’t any changes in that area in version 5.14, so it’s a bit strange. If this is a development site, we can run a few quick tests there to confirm what’s causing the issue.
In the meantime, we’ve uploaded version 5.13 to your site’s media library so you can temporarily revert the changes.
Best regards,
Shufflehound team
Hello,
Sorry for the delay! We’re still checking what’s causing the mobile shop dropdown styling issue.
Regarding the “My Account” page, we’ve added it to your header navigation. You can adjust its position or styling under Appearance > Menus.
We didn’t fully understand the part about “The top section should only contain text for the Homepage and Store, while the rest should contain icons”. Could you please clarify what you’d like to achieve there, or even better, share a quick screenshot showing how you’d like it to look? That would help us understand it more clearly.
Best regards,
Shufflehound team
Hello,
Sure, we can take another look, please share new login details in the private information field so we can check this directly.
As for switching from the block layout to the theme layout, you just need to replace the Block Editor content on each WooCommerce page with the correct shortcode. You can find the full shortcode list here: WooCommerce Shortcodes Guide
Best regards,
Shufflehound team
Hello,
Did you manage to get it fixed? It looks fine on our end now – the dropdowns and layouts appear to be working correctly. Could you please confirm if everything is displaying properly for you as well?
Best regards,
Shufflehound team
Hello,
Thank you for the login details, though please note that they were shared publicly instead of in the private information field, as requested earlier. For security reasons, please change your login credentials right away.
After checking your site, we found that the demo content wasn’t imported into a clean WordPress installation. This caused duplicate pages (including the Shop page), which led to it appearing blank. Additionally, some shop related pages were using the Block Editor instead of the theme layout and broke the design.
We also noticed that some styling issues on mobile caused by the AMP plugin, so we’ve deactivated it for now.
Best regards,
Shufflehound team
Hello,
We just checked your cart page, and it appears to be working correctly on our end (screenshot attached below). As for the Shop page issue, that’s definitely unusual – it works fine on our demo site, so something specific to your setup might be causing it.
Please share temporary login details in the private information field below so we can take a closer look and help you get this sorted quickly.
Best regards,
Shufflehound team
Hello,
We just checked and portfolio and post editing work fine on our test sites, so this might be caused by a plugin conflict. Please try temporarily disabling your plugins one by one to see if that resolves it.
If the issue persists, feel free to share temporary login details in the private information field so we can take a closer look.
Best regards,
Shufflehound team
Hello,
Sure! First, please make sure that both the theme and WordPress are fully updated. Also, if you’re using any performance or optimization plugins, try disabling them temporarily to see if that resolves the issue.
If the problem remains, please share a link to your website so we can check it directly.
Best regards,
Shufflehound team
You are welcome! 🙂
Hello,
Thanks for letting us know, great to hear that it worked! 🙂
Best regards,
Shufflehound team
Hello,
Did you manage to solve it?
We checked a few pages where the description looked fine. If the issue is still there, could you please share the exact link where we can see it?
Best regards,
Shuflehound team
