Forum Replies Created
Hello,
Great to hear that the changes worked! 🙂
Regarding the publish date issue, could you please clarify where you’re seeing the problem? Is it just on the single post page, or are there other areas where the date is displayed incorrectly?
Best regards,
Shufflehound team
Hello,
We’re sorry to hear you’re experiencing issues with the Jevelin theme on mobile. This could be due to a plugin conflict or performance optimization settings.
Could you please share a link to your website so we can check it further? If possible, you can also provide login details in the private information field for a more in-depth review.
Looking forward to your response! 🙂
Best regards,
Shufflehound Team
Hello,
Thank you for your feedback.
We appreciate you letting us know about the issues with the beta patch. For now, we’ll cancel this update to avoid potential problems with existing sites. It’s great that you found a working solution using a shortcode with PHP code.
Please feel free to reach out if you need any further assistance.
Best regards,
Shufflehound team
Hi there,
Thank you so much for your patience! We’re excited to share that we’ve just created a beta update which might resolve the issue you encountered. Could you please give it a try and let us know how it goes? 🙂
Best regards,
Shufflehound Team
Hi there, thanks for reaching out.
For the hover effect, you can add this custom CSS to remove the nearly black fade on mouse-over:
Regarding the publication date, Gillion currently displays the latest update date by default, and there isn’t an option in the theme settings to switch this to the original publish date. To show the first publish date instead, you would need to override the theme’s template files using a child theme so that it calls the function that outputs the original publish date. Keep in mind that updating the date is generally beneficial for SEO as it indicates that your content is fresh.
Let us know if you need further assistance with these changes! 🙂
Best regards,
Shufflehound team
Hello,
Just to clarify, we are seeing different text in the footer for two languages. We have attached screenshots below. Due to the different text, it seemed that the footer translation is working.
Best regards,
Shufflehound Team
Hello,
Thank you the login details! 🙂
We’ve had a look at your website and noticed that the footer is working well in two out of the three languages. However, it looks like the English version isn’t showing up properly. It seems that the translation feature is working, but the English translation might be missing.
We also checked the footer page and couldn’t find the English translation there, which might be the issue. Can you please check that?
Best regards,
Shufflehound Team
Hello,
Thanks for reaching out. We tried logging in with the details provided but received an “Unknown email address” error.
Could you please double-check the login credentials or provide updated access details? 🙂
Best regards,
Shufflehound teamYou are welcome! 🙂
Hello,
I’m really sorry for the earlier confusion, and thank you for sticking with us through this! After checking your site, we realized that the Unyson page builder wasn’t installed, which is why the customization options were missing. We’ve gone ahead and installed it for you, and everything should now be working as expected. 🙂
Since Unyson is deprecated, if you don’t use Unyson page builder, we strongly recommend upgrading to the new page settings framework, which is faster, more secure, and future-proof. You can do this easily by navigating to Jevelin > Framework Upgrade and following the steps provided.
Feel free to check everything out, and let us know if you need any more help.
Best regards,
Shufflehound TeamHello,
Please try disabling all active plugins and see if the issue persists. This could be a plugin conflict.
Let me know how it goes, and we can assist further!
Best regards,
Shufflehound Team
Hello,
Sorry about that! We are currently investigating this issue with our server hosting to determine the cause. We’ll update you as soon as we have more information. Apologies again for the inconvenience, and thank you for your patience.
Best regards,
Shufflehound Team
Hello,
We’ve fixed a small issue where the activation error message wasn’t showing properly, so you should now see it if something goes wrong.
It looks like there might be a connection issue between your website and our server. Could you kindly share your website’s IP address in the private field? We’ll check on our end and whitelist it if needed to help resolve this.
Best regards,
Shufflehound TeamHello,
Thank you, the login is working fine now!
We’ve tried a few options, and everything seems to be functioning correctly. Please see the attached screenshot for reference. Could you let us know any specific settings or areas you’d like us to check further?
Best regards,
Shufflehound Team
Hello,
Unfortunately, the migration from Unyson to WPBakery Page Builder can only be done manually by recreating the pages using the same or similar settings. Most of our custom-made elements should work similarly within WPBakery, making the process smoother. Alternatively, you can install demo content built with WPBakery and customize it to fit your needs.
If your site is currently functioning well, you can continue using the Unyson framework. However, please note that it may be slower and could have potential security concerns as it’s no longer actively maintained.
Best regards,
Shufflehound Team
Hello,
Thank you for confirming. Could you please provide the license key you used to activate the theme? You can add it securely in the private information field, and we’ll check it for you.
Best regards,
Shufflehound Team
Thank you, the login details worked! However, it looks like a different theme is currently activated on the site.
Could you please double-check this? We want to avoid making any major changes, such as switching the site’s theme without confirmation.
Hello,
Sorry to hear about the issue. This could be a bug or a connection problem with our server. We’d be happy to take a closer look! Could you please provide the full login details so we can test the issue on your site?
Best regards,
Shufflehound Team
Hello,
Thank you for the login details. We received a “Forbidden” message when trying to access the site.
Can you please check that? Let us know once it’s sorted! 🙂
Best regards,
Shufflehound Team
Hello,
Website speed largely depends on your server’s performance, and lower-end servers may face challenges. To improve this, we recommend installing caching plugins such as LiteSpeed Cache or other similar tools.
Regarding the error, it appears to be linked to the Unyson framework, which is deprecated. If your content isn’t built using the Unyson page builder, you can easily migrate to the new framework by going to Jevelin (left sidebar) > Framework Upgrade and following the steps provided.
This migration will help resolve the error and potentially improve your site’s performance. 🙂
Let us know if you encounter any issues during the process.
Best regards,
Shufflehound Team
