Shufflehound profile

Home › Forums › Shufflehound

Forum Replies Created

Viewing 20 posts - 1 through 20 (of 3,661 total)
1 2 3 … 182 183 184
  • Author
    NOT RESOLVED Posts

  • Shufflehound
    Moderator

    Hello,

     

    It looks like we found the cause of the issue. On the homepage, the header was set to appear above the content in the page settings, which caused it to use different settings. Please check and let us know if everything looks good now.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    You are welcome! 🙂

    Shufflehound
    Moderator

    Hello,

     

    Did you manage to fix it? It looks fine on our end now.

     

    From your screenshot, it seems there might have been a PHP related issue earlier – if the problem happens again, please check your error logs for any entries related to the Gillion theme and share them with us so we can take a closer look.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hello,

     

    It looks like the header menu text is set to white in the non scrolled (transparent) state, so it appears hidden until you scroll. Please adjust the header/menu color for the default state, and that should fix it. If you’d like, share temporary login details in the private field and we can sort it out for you.

     

    Best regards,

    Shufflehound team

    • This reply was modified 6 hours, 29 minutes ago by Shufflehound.

    Shufflehound
    Moderator

    Hello,

     

    Sorry for the late reply.

     

    We checked your site and found WPBakery -> Role Manager was set to enable the builder only for Posts. We’ve enabled it for Pages and Portfolio as well. You can adjust these in Role Manager if needed.

     

    Please refresh your editor and try again. 🙂

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hello,

     

    Thanks for the update! Could you please double-check the login details you provided? We tried accessing the site, but it seems the credentials are incorrect.

     

    Once we’re able to log in, we’ll take a closer look and help you get this sorted.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Sorry to hear about the issue!

     

    Yes, the issue was related to missing WooCommerce when using Elementor and has since been fixed. The updated version should now be live, or you can download and install the fixed version manually from the link below:


    Please login to access this file

     

    Let us know if everything works correctly after the update.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    That does sound strange. In some cases, issues like this can be fixed by simply re-saving the permalink settings under Settings > Permalinks in your WordPress dashboard.

     

    If that doesn’t help, feel free to share temporary login details in the private information field, and we’ll take a closer look for you. 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Thanks for the info!

     

    This looks like it may be caused by a performance or caching plugin. Please try temporarily disabling those plugins or adjusting their settings, especially those related to JavaScript optimization or lazy loading.

     

    Let us know if that helps! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    You are welcome! 🙂

    Shufflehound
    Moderator

    Hello,

    It looks like you’ve done quite a bit of customization, here’s a quick overview:

    1. The dark hamburger menu icon can be hard to see, so we added this CSS you can try under Theme Settings > Custom CSS/JS:

    .sh-header-builder-mobile-element.sh-header-builder-mobile-menu {
    padding:8px;
    border-radius:6px;
    background:#ffffff;
}
 .sh-header-builder-mobile-element.sh-header-builder-mobile-menu > span {
    backdrop-filter:none !important
}

    1. All pages should follow the global header settings, but check if the page’s individual settings are overriding them.

    2. To change the popup menu hover color, try this CSS:

    body .sh-header-mobile-dropdown a:hover{
    color:#ff5a5f !important; }

body .sh-header-mobile-dropdown li:hover > a {     background:#232323 !important;
    color:#fff !important; }

    Adjust colors as needed.

        4. You don’t need Templatera, it’s not required or used by the theme.

     

    Due to the lot of custom CSS (via Yellow Pencil, etc.), some theme controls may seem missing because styles are overridden. If anything still looks off, temporarily disable custom CSS to confirm what’s coming from the theme vs. overrides.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hello,

     

    Just to clarify – Redux is only used for theme and page settings, not for editing page content itself. After you install both frameworks, you can switch to Redux by going to Jevelin > Framework Upgrade and following the steps there. This process will migrate most of your theme options and settings, but since it’s a one-way process, we recommend creating a full backup beforehand.

     

    As for page editing:

    • Existing pages built with Unyson will still open with the Unyson builder.
    • New pages will use whichever builder you start with, for example, WPBakery if that’s your choice.
    • Nothing will be changed automatically or overwritten unless you do so manually.

     

    Also, if your site was originally built using a demo, you might consider importing that same demo using the WPBakery version, which can save time and effort when rebuilding.

     

    Hope that clears things up! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Thanks for reaching out!

     

    You’re absolutely right, switching themes can sometimes cause layout or styling issues, especially when moving from Elementor (used in Astra) to WPBakery (used in Jevelin), as they are completely different page builders.

    Here are a few tips to help prepare:

    1. Back up the entire site before making any changes –  this is very important.
    2. Jevelin and WPBakery won’t automatically convert Elementor layouts. You’ll likely need to rebuild pages using WPBakery once the theme is active.
    3. Install and activate Jevelin, then import a demo if you want a starting point. You can do that under Appearance > Import Demo Data.
    4. Set up your pages again using WPBakery elements – you can copy over text and images manually from the old pages.
    5. Keep Elementor installed temporarily if you want to refer back to how things were structured.

     

    Unfortunately, there’s no automatic conversion from Elementor to WPBakery, but you can rebuild things gradually. If you’d like to test things first, consider setting up a staging site so you don’t affect the live site while working.

     

    Let us know if you have any questions about the setup steps!

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Great questions, we understand this process can be a bit confusing. Here’s a breakdown to help clarify:

    • Yes, Unyson and Redux can technically coexist, but having both active may impact performance slightly.
    • Just to clarify, Unyson includes its own page builder, while Redux is only used for theme settings. It doesn’t include a page builder itself.
    • With Redux, you can use either WPBakery Page Builder or Elementor, but we recommend using WPBakery, as Elementor support in the theme is only partial and may be limited in some areas.
    • If you’re moving away from Unyson:
      • You can use the migration tool found in the theme panel to move settings from Unyson to Redux.
      • However, any content built with Unyson’s page builder will need to be rebuilt manually using WPBakery or Elementor.

     

    We hope this helps you plan your rebuild more smoothly.

     

    Best regards,
    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Thanks for the info!

     

    Have you tried temporarily disabling WPBakery Page Builder before updating it? In some cases, that helps the update go through successfully.

     

    Let us know if that works! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Great to hear, thanks for the update!

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Thanks for reaching out!

     

    This kind of issue is often caused by the AMP plugin, which loads a simplified version of your pages on mobile and can override theme styles. Could you please check if you have AMP (or a similar plugin) installed and active?

     

    Let us know what you find, and we’ll gladly help you further.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Sorry for the late response!

     

    It looks like your current header layout is set to centered, which unfortunately doesn’t support displaying a sticky logo properly – mainly due to height constraints and positioning above the navigation.

     

    If you’d like the sticky logo to show on scroll, we recommend switching to a left-aligned header layout, which is fully compatible with the sticky logo feature.

     

    Let us know if you’d like help adjusting the layout.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Thanks for the suggestion – it’s a good idea, and we understand how useful that kind of feature could be.

     

    Currently, the theme doesn’t support adding a short description or tagline under product titles in the shop grid, and due to the way the product loop is styled and customized, adding this manually could get quite complex.

     

    We’ll keep this in mind as something to possibly explore, but to be transparent – it’s not something we’re likely to add in the near future.

     

    Thanks again for the feedback! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Sorry for the late reply, and thank you for your patience.

     

    After some debugging, it looks like the issue is caused by your custom CSS – specifically the rule height: auto !important, which affects how the SVG logo displays. When we disabled that rule, the logo seems to appeared correctly.

     

    To adjust the logo size properly, you can use the Logo Sizes settings under Theme Settings > Header. There you’ll find options for default, sticky, and responsive logo sizes.

     

    Let us know if that helps! 🙂

     

    Best regards,

    Shufflehound Team

  • Author
    Posts
Viewing 20 posts - 1 through 20 (of 3,661 total)
1 2 3 … 182 183 184