Forum Replies Created
Hello,
No worries, thank you for sharing the updated page.
We have checked the new page and it looks like the issue was related to pagination. After disabling pagination in the Portfolio element settings, the categories now appear to load correctly.
Could you please check on your side and confirm if the filtering now works as expected?
Best regards,
Shufflehound team
Hello,
You are welcome. Thank you for your understanding.
Best regards,
Shufflehound team
Hello,
Sorry for the late response.
Thank you for letting us know that we can freely test things on the site. That helps a lot when debugging.
We checked the page “Home – Portfolio Full-width” and on that page it looks like all categories are displayed in the filter (around 30 in total). Because of this it seems the categories are loading correctly there. We attached a screenshot below.
Could you please confirm if this is the section where the issue should appear, or let us know the exact page where the category limit still happens?
Best regards,
Shufflehound team
Hello,
Thank you for sharing the updated link.
We tested the gallery on your site. When clicking the Upload button, WordPress opens the media library and the images already in the gallery appear selected. On our side this worked as expected.
To add another image without removing the existing ones, we held Ctrl (or Cmd on Mac) and clicked a new image. It was added to the gallery while keeping the other images.
So during our test everything worked correctly.
Best regards,
Shufflehound teamHello,
After reviewing your setup, the Haste Categories element is not intended to manually select or manage categories. This element is designed to be used inside single post or single portfolio project templates, where it automatically displays the categories assigned to the currently opened item. Because of this, the widget does not include a Content tab or options to choose or reorder categories manually.
If you would like to display and manage portfolio categories on a regular page, you may need to use another Elementor widget or a third-party Elementor addon that provides category listing or filtering features.
Best regards,
Shufflehound team
Hello,
It looks like that an additional plugin has added extra columns to the posts admin page, which is breaking the layout and causing the Author column to display incorrectly.
Please try temporarily disabling recently added plugins (like SEO plugins) and check if the issue resolves.
Best regards,
Shufflehound team
Hello,
To create a new ticket, please go to the main Gillion theme support page below. The ticket form is located at the bottom of that page:
https://support.shufflehound.com/forums/forum/gillion-theme/
Once you scroll down, you should see the option to submit a new topic.
Best regards,
Shufflehound teamHello,
Thanks for explaining. With 28 active categories, the Portfolio Fancy element can behave inconsistently. It was not originally built with that many filter terms in mind, which is likely why the list sometimes appears to change instead of showing everything in a predictable way.
We’ve made adjustments in the backend to improve how the categories are loaded and displayed. Please install the latest beta version below and check if the filtering now behaves consistently and shows all categories.
Let us know if the issue is fixed or if further improvements are needed. 🙂
Best regards,
Shufflehound team
Hello,
Thanks for your detailed explanation. I understand why this looked confusing.
WPBakery is still fully compatible with Gillion. Elementor is currently set as the primary builder, which is why it’s marked as required, but WPBakery remains available as an optional page builder and works with the theme and demo content. It’s not included as a separate ZIP file in the download package because it’s installed via remote download from our servers. You can find it in Appearance -> Install Plugins, where WPBakery should be listed as an optional plugin.
If you don’t see it there, please check whether WPBakery is already installed and active, since in that case it won’t appear in the Install Plugins list.
Let us know what you find and we’ll gladly help you move forward.
Best regards,
Shufflehound team
Hello Kevin,
Since the issue is triggered specifically by Elementor on PHP 8.2, it is most likely a compatibility or server configuration issue. Without error logs, it’s difficult to determine the exact cause.
If it’s fine with you, please share temporary WordPress admin access via the Private Information field so we can inspect the setup directly.
Best regards,
Shufflehound teamHello Kevin,
Thanks for the updates.
Since the issue started right after switching to PHP 8.2, the next step is to check the server error log, as it should show the exact reason for the 403 and the plugin install error. Please review:
- cPanel -> Errors (or Metrics -> Errors)
- or cPanel -> File Manager -> your site folder -> look for error_log
If you find any entries mentioning Elementor, the theme, or a specific plugin file, please paste the latest few lines here. That will help us determine what may be causing the issue.
Best regards,
Shufflehound team
Hello,
Thank you for the updated link and access. I was able to log in successfully.
I’ve checked the Portfolio Fancy element on the homepage and I can now see around 14 brand categories displayed in the filter, so it looks like the previous limit of 8 is no longer present. Could you please confirm if this part is now resolved?
Regarding the portfolio item – hover categories order, we had idea adjusting the visual order with CSS like inverting the order, after testing more it doesn’t seem to fully fix it. The only reliable solution would be to modify the element’s backend code. Unfortunately, this type of customization falls outside the support scope.
Regarding the private information field, since it is an additional field attached to the reply, a main message must also be entered for the reply to be submitted successfully. If the main message area is left empty, the private information may not be saved or sent.
Best regards,
Shufflehound teamYou are welcome! 🙂
You are welcome! 🙂
Hello,
Sorry about that, it was a temporary mismatch on our side. It should be fixed now.
Please try downloading again and let us know if you still see the message.
Best regards,
Shufflehound team
Hello,
Sorry for the late reply.
Many theme users provide login details only temporarily and remove them later, and some also manage multiple websites with different access credentials. We just wanted to make sure we still have the correct access before proceeding.
It seems the link we previously had is no longer accessible on our side. Could you please share the updated link?
Best regards,
Shufflehound team
Hello,
Sorry for the late response.
That is a bit strange. We just tried accessing your website, but it seems the provided URL has changed and is currently not available for browsing. Could you please share the updated link so we can check it?
Regarding the download buttons, they always provide the latest available theme version, that is why you see identical versions for each download button. All fixes and improvements are included in the most recent update, so there is no need to use any older version.
Best regards,
Shufflehound team
Hello,
This notice is not directly related to the WPBakery editing issue. However, it should be resolved by updating to our latest beta version, which includes updated WooCommerce template files.
You can install the latest beta theme version from below and check if the notice disappears:
Best regards,
Shufflehound team
Hello,
Thank you for the update.
We are glad to hear the new SVG logo resolved the issue! 🙂
Best regards,
Shufflehound team
Hello,
Sorry for the inconvenience.
We have just made some changes at our end that should fix this issue. Could you please check again and see if the beta download is now available in your account?
Best regards,
Shufflehound team
