Forum Replies Created
You are welcome! 🙂
Hello,
Sorry about that, it was a temporary mismatch on our side. It should be fixed now.
Please try downloading again and let us know if you still see the message.
Best regards,
Shufflehound team
Hello,
Sorry for the late reply.
Many theme users provide login details only temporarily and remove them later, and some also manage multiple websites with different access credentials. We just wanted to make sure we still have the correct access before proceeding.
It seems the link we previously had is no longer accessible on our side. Could you please share the updated link?
Best regards,
Shufflehound team
Hello,
Sorry for the late response.
That is a bit strange. We just tried accessing your website, but it seems the provided URL has changed and is currently not available for browsing. Could you please share the updated link so we can check it?
Regarding the download buttons, they always provide the latest available theme version, that is why you see identical versions for each download button. All fixes and improvements are included in the most recent update, so there is no need to use any older version.
Best regards,
Shufflehound team
Hello,
This notice is not directly related to the WPBakery editing issue. However, it should be resolved by updating to our latest beta version, which includes updated WooCommerce template files.
You can install the latest beta theme version from below and check if the notice disappears:
Best regards,
Shufflehound team
Hello,
Thank you for the update.
We are glad to hear the new SVG logo resolved the issue! 🙂
Best regards,
Shufflehound team
Hello,
Sorry for the inconvenience.
We have just made some changes at our end that should fix this issue. Could you please check again and see if the beta download is now available in your account?
Best regards,
Shufflehound team
Hello,
This is normal theme behavior and works as intended. The sidebar moves below the content at around 1024px screen width, which is a common responsive breakpoint used to improve readability on tablets and smaller screens. This will not affect standard laptop or desktop usage when viewed at normal widths.
Lowering this breakpoint would require custom CSS changes. While it is technically possible, custom layout modifications like this are outside the scope of our theme support, as the theme is functioning correctly by design.
Best regards,
Shufflehound team
Hello,
Thank you for clarifying. This happens because the page is currently assigned as the WooCommerce Shop page, and that template output is controlled by WooCommerce, which is why WPBakery shows the “missing default content area” notice.
Fastest workaround:
- Go to Pages, open your current Shop page, rename it (for example to “Shop Old”), and change its slug/link (for example to shop-old) so the shop slug becomes available.
- Create a new page, name it “Shop”, set its slug to shop, and build it with WPBakery as needed.
Best regards,
Shufflehound team
Hello,
Thank you for sharing the link.
To properly investigate both the category limit and the category ordering behavior in the Portfolio Fancy element, we would need to take a closer look at the setup from the admin side. Would it be possible for you to provide temporary WordPress admin access via the private information field? This will allow us to debug it more efficiently and see what can be adjusted.
Best regards,
Shufflehound team
Hello,
Thanks for checking. That’s interesting, because on our side everything is working as expected.
Could you please try clearing both your site cache and your browser cache, and then test again? Cached scripts can sometimes cause this kind of behavior.
If the issue is still there after that, let us know which browser you’re using and whether any caching or optimization plugins are active.
Best regards,
Shufflehound team
Hello,
Sorry for the delayed reply, and thank you for your patience. We have been looking into this and believe we have identified what was causing the issue.
Please try downloading and testing the latest beta version of the theme from the link below. This update includes a fix for the missing numeric value setting in the progress bar widget.
Once updated, let us know if the value option is visible again or if you need any further help. We will be happy to assist.
Best regards,
Shufflehound team
Hello,
Thank you for the login details.
We have done some testing on your site and would like to clarify a few things to better understand the situation:
- You mentioned that you can no longer edit the shop page. Were you previously able to edit this same page using WPBakery?
- Did the shop page layout or content look different before, or has it always been displayed as it is now?
From what we can see, the page is currently set as the WooCommerce shop page and is using a theme-based layout. When a page is assigned as the WooCommerce shop page, editing options can be limited, as WooCommerce controls the content output.
As a workaround, if you need full control with WPBakery, you can create a new regular page and design it freely, then use it for custom shop-related content, while keeping the default WooCommerce shop page for product listings.
Let us know the answers to the questions above and we will be happy to advise further.
Best regards,
Shufflehound team
Hello,
Sorry for the late response.
Thank you for your suggestion. At the moment, Jevelin is still using Font Awesome 4, and we do not have plans to fully replace it with Font Awesome 5+ in the near future, as this could cause compatibility issues with existing setups. That said, we are looking into the best way to support newer social networks like TikTok and X while keeping the current Font Awesome version active.
Could you please let us know in which exact places on your website you would like these icons to be available?
Best regards,
Shufflehound team
Hello,
Could you please share a link to the page where the Portfolio Fancy element is used? This will help us review your setup and understand the behavior more clearly.
Regarding the maximum number of visible categories, we do not recall setting a hard limit of 8 specifically in the theme, so this may be related to default WordPress behavior or the way categories are queried in this element. Once we see the page, we can verify this.
As for the category order on hover, categories are currently output in alphabetical order by default. There is no built in option to change this or prioritize parent categories. It may be possible to adjust the visual order using custom CSS, but this would require creating styling.
Best regards,
Shufflehound team
Hello,
Sure, we can definitely take a closer look at this and estimate the time and cost needed to adjust the search results layout for you.
Please feel free to contact us at [email protected] with a short description of how you would like the search results to look, along with a link to your site. We can then continue the discussion privately and provide you with a an offer.
Best regards,
Shufflehound team
Hello,
Great to hear that the update resolved the image removal and reordering issues 🙂
Regarding the behavior where adding a new image clears the existing selection: we have further improved this in a newer beta version. Please try the latest beta update below and check if the image selection now behaves as expected when adding new images.
Best regards,
Shufflehound tea
Hello,
You are welcome! 🙂
We added a custom background image for the Strava icon via CSS (in theme settings). This allows us to display the specific Strava logo without needing to rely on a standard Font Awesome icon that isn’t included in the theme by default.
Best regards,
Shufflehound team
Hello,
That does look a bit unusual. Please first make sure the theme is updated to the latest version. If it already is, it’s hard to say what could be causing this, as we haven’t seen this issue reported before.
That said, we can definitely take a closer look. If you’re comfortable doing so, please share temporary login details via the Private Information field and we’ll take a closer look and try to find what might cause this.
Best regards,
Shufflehound team
Hello,
It doesn’t look like we’ve received it yet. Could you please confirm whether it was submitted via the Private Information field in the ticket, or sent another way (for example, by email)? Please try submitting it again using the Private Information field.
Best regards,
Shufflehound team
