Forum Replies Created
Hello,
Thanks for explaining. With 28 active categories, the Portfolio Fancy element can behave inconsistently. It was not originally built with that many filter terms in mind, which is likely why the list sometimes appears to change instead of showing everything in a predictable way.
We’ve made adjustments in the backend to improve how the categories are loaded and displayed. Please install the latest beta version below and check if the filtering now behaves consistently and shows all categories.
Let us know if the issue is fixed or if further improvements are needed. 🙂
Best regards,
Shufflehound team
Hello,
Thanks for your detailed explanation. I understand why this looked confusing.
WPBakery is still fully compatible with Gillion. Elementor is currently set as the primary builder, which is why it’s marked as required, but WPBakery remains available as an optional page builder and works with the theme and demo content. It’s not included as a separate ZIP file in the download package because it’s installed via remote download from our servers. You can find it in Appearance -> Install Plugins, where WPBakery should be listed as an optional plugin.
If you don’t see it there, please check whether WPBakery is already installed and active, since in that case it won’t appear in the Install Plugins list.
Let us know what you find and we’ll gladly help you move forward.
Best regards,
Shufflehound team
Hello Kevin,
Since the issue is triggered specifically by Elementor on PHP 8.2, it is most likely a compatibility or server configuration issue. Without error logs, it’s difficult to determine the exact cause.
If it’s fine with you, please share temporary WordPress admin access via the Private Information field so we can inspect the setup directly.
Best regards,
Shufflehound teamHello Kevin,
Thanks for the updates.
Since the issue started right after switching to PHP 8.2, the next step is to check the server error log, as it should show the exact reason for the 403 and the plugin install error. Please review:
- cPanel -> Errors (or Metrics -> Errors)
- or cPanel -> File Manager -> your site folder -> look for error_log
If you find any entries mentioning Elementor, the theme, or a specific plugin file, please paste the latest few lines here. That will help us determine what may be causing the issue.
Best regards,
Shufflehound team
Hello,
Thank you for the updated link and access. I was able to log in successfully.
I’ve checked the Portfolio Fancy element on the homepage and I can now see around 14 brand categories displayed in the filter, so it looks like the previous limit of 8 is no longer present. Could you please confirm if this part is now resolved?
Regarding the portfolio item – hover categories order, we had idea adjusting the visual order with CSS like inverting the order, after testing more it doesn’t seem to fully fix it. The only reliable solution would be to modify the element’s backend code. Unfortunately, this type of customization falls outside the support scope.
Regarding the private information field, since it is an additional field attached to the reply, a main message must also be entered for the reply to be submitted successfully. If the main message area is left empty, the private information may not be saved or sent.
Best regards,
Shufflehound teamYou are welcome! 🙂
You are welcome! 🙂
Hello,
Sorry about that, it was a temporary mismatch on our side. It should be fixed now.
Please try downloading again and let us know if you still see the message.
Best regards,
Shufflehound team
Hello,
Sorry for the late reply.
Many theme users provide login details only temporarily and remove them later, and some also manage multiple websites with different access credentials. We just wanted to make sure we still have the correct access before proceeding.
It seems the link we previously had is no longer accessible on our side. Could you please share the updated link?
Best regards,
Shufflehound team
Hello,
Sorry for the late response.
That is a bit strange. We just tried accessing your website, but it seems the provided URL has changed and is currently not available for browsing. Could you please share the updated link so we can check it?
Regarding the download buttons, they always provide the latest available theme version, that is why you see identical versions for each download button. All fixes and improvements are included in the most recent update, so there is no need to use any older version.
Best regards,
Shufflehound team
Hello,
This notice is not directly related to the WPBakery editing issue. However, it should be resolved by updating to our latest beta version, which includes updated WooCommerce template files.
You can install the latest beta theme version from below and check if the notice disappears:
Best regards,
Shufflehound team
Hello,
Thank you for the update.
We are glad to hear the new SVG logo resolved the issue! 🙂
Best regards,
Shufflehound team
Hello,
Sorry for the inconvenience.
We have just made some changes at our end that should fix this issue. Could you please check again and see if the beta download is now available in your account?
Best regards,
Shufflehound team
Hello,
This is normal theme behavior and works as intended. The sidebar moves below the content at around 1024px screen width, which is a common responsive breakpoint used to improve readability on tablets and smaller screens. This will not affect standard laptop or desktop usage when viewed at normal widths.
Lowering this breakpoint would require custom CSS changes. While it is technically possible, custom layout modifications like this are outside the scope of our theme support, as the theme is functioning correctly by design.
Best regards,
Shufflehound team
Hello,
Thank you for clarifying. This happens because the page is currently assigned as the WooCommerce Shop page, and that template output is controlled by WooCommerce, which is why WPBakery shows the “missing default content area” notice.
Fastest workaround:
- Go to Pages, open your current Shop page, rename it (for example to “Shop Old”), and change its slug/link (for example to shop-old) so the shop slug becomes available.
- Create a new page, name it “Shop”, set its slug to shop, and build it with WPBakery as needed.
Best regards,
Shufflehound team
Hello,
Thank you for sharing the link.
To properly investigate both the category limit and the category ordering behavior in the Portfolio Fancy element, we would need to take a closer look at the setup from the admin side. Would it be possible for you to provide temporary WordPress admin access via the private information field? This will allow us to debug it more efficiently and see what can be adjusted.
Best regards,
Shufflehound team
Hello,
Thanks for checking. That’s interesting, because on our side everything is working as expected.
Could you please try clearing both your site cache and your browser cache, and then test again? Cached scripts can sometimes cause this kind of behavior.
If the issue is still there after that, let us know which browser you’re using and whether any caching or optimization plugins are active.
Best regards,
Shufflehound team
Hello,
Sorry for the delayed reply, and thank you for your patience. We have been looking into this and believe we have identified what was causing the issue.
Please try downloading and testing the latest beta version of the theme from the link below. This update includes a fix for the missing numeric value setting in the progress bar widget.
Once updated, let us know if the value option is visible again or if you need any further help. We will be happy to assist.
Best regards,
Shufflehound team
Hello,
Thank you for the login details.
We have done some testing on your site and would like to clarify a few things to better understand the situation:
- You mentioned that you can no longer edit the shop page. Were you previously able to edit this same page using WPBakery?
- Did the shop page layout or content look different before, or has it always been displayed as it is now?
From what we can see, the page is currently set as the WooCommerce shop page and is using a theme-based layout. When a page is assigned as the WooCommerce shop page, editing options can be limited, as WooCommerce controls the content output.
As a workaround, if you need full control with WPBakery, you can create a new regular page and design it freely, then use it for custom shop-related content, while keeping the default WooCommerce shop page for product listings.
Let us know the answers to the questions above and we will be happy to advise further.
Best regards,
Shufflehound team
Hello,
Sorry for the late response.
Thank you for your suggestion. At the moment, Jevelin is still using Font Awesome 4, and we do not have plans to fully replace it with Font Awesome 5+ in the near future, as this could cause compatibility issues with existing setups. That said, we are looking into the best way to support newer social networks like TikTok and X while keeping the current Font Awesome version active.
Could you please let us know in which exact places on your website you would like these icons to be available?
Best regards,
Shufflehound team
