Forum Replies Created
Sure, but we’ll need to figure out how to replicate the issue.
It seems to be working fine on our end at the moment. We’ve attached a screenshot below for your reference:
You are welcome! 🙂
Hello,
Yes, we were able to confirm this issue.
Could you please disable any performance optimization plugins temporarily to see if that resolves the problem? Such plugins can often cause similar issues.
Additionally, could you confirm if your theme is updated to the latest version?
Best regards,
Shufflehound Team
Hello,
Could you please try disabling the AMP plugin and let us know if that resolves the issue?
Best regards,
Shufflehound Team
Hello,
Apologies for the delayed reply.
Could you provide us with more details about what you meant by “hover box carousel”? An example would be really helpful for us to understand it better.
Best regards,
Shufflehound Team
Hello,
It appears that the link to the accordion contains
?amp, which could be causing the issue. Removing this from the link should resolve the problem. Additionally, we recommend disabling the AMP plugin entirely, as it has recently been causing more issues than it resolves.Best regards,
Shufflehound Team
Hello,
First, please ensure that you are using the correct ThemeForest account (if you have multiple accounts). If that doesn’t help, we suggest contacting ThemeForest support for additional help.
Best regards,
Shufflehound Team
Hello,
You might consider disabling the parallax effect, as it tends to stretch images more than usual. Alternatively, using larger images for the background could also resolve the issue.
Best regards,
Shufflehound Team
Hello,
We have just tested your site but to assist you more accurately, could you please provide a screenshot? This will help us better understand the issue.
If the issue is that the padding seems too large, you can easily adjust it. Just use the responsive padding options for the row elements to get it looking just right.
Best regards,
Shufflehound Team
Hello,
Can you please let us know if you’ve applied any custom styling to your website, such as modifications to our theme CSS?
Best regards,
Shufflehound Team
Hello,
Before you proceed with the migration to the Redux framework, it’s crucial to ensure that there’s no remaining content created with the Unyson page builder. If any such content exists, it will require manual conversion to the WPBakery page builder for compatibility.
Best regards,
Shufflehound Team
You are welcome! 🙂
We’ve applied an additional fix. Could you please take a look now?
It appears to be working for us on iPhone using Safari.
You are welcome! 🙂
It looks like the problem is linked directly to the Slider Revolution. For now, we can only suggest adjusting the plugin settings a bit more, to see if that helps. Alternatively, you might find it easier to create a similar layout directly with the Elementor page builder.
Hope this helps!
Maybe you can create a test page and describe what exactly we need to test? That would help a lot.
Hi there,
Apologies for the delayed reply.
We were trying to figure out the issue and finally we might found one issue that seems to be fixed. Can you please check that?
Best regards,
Shufflehound team
Hello,
It appears the issue is related to Slider Revolution, as it only affects blocks using that plugin.
This seems to be a bug with the plugin itself, so our current recommendation is to trying adjusting its settings and checking if that helps.
Best regards,
Shufflehound Team
Hi there,
Apologies for the delayed reply.
Would it be possible for us to log into your website for further debugging? This would greatly help us since we’re not experiencing such an issue on our test site. Please share the login details in the private information field.
Best regards,
Shufflehound team
