Forum Replies Created
Hi there,
Can you please give us a link to your website, so we can inspect your setup? Also, are you using the latest theme version? (4.6)
Best regards,
Shufflehound team
Hi there,
Are you using the latest Jevelin version 5.6 and have you tried to turn off all plugins one by one? In some cases, there can be compatibility issues with some plugins.
Best regards,
Shufflehound team
Hi there,
Sure, here is the latest beta version, with the latest WPBakery included:
Most likely we will release it this week.
Best regards,
Shufflehound team
That is great! Yes, this is a workaround.
As you mentioned it seems to be related to the Redux plugin, but we haven’t figured out why and how to fix it.
Hi there,
Thank you for letting us know!
Can we mark this as resolved?
Best regards,
Shufflehound team
Everything should be fine if you haven’t modified the theme files directly
Hi there,
Can you please try installing Classic Widgets and let us know if that fixes the issue?
Best regards,
Shufflehound team
We just created a new beta version, which should allow you to update all plugins to the latest versions:
Let us know if that works!
Hi there,
Can you please let us know which versions you have for WPBakery and Slider Revolution?
Best regards,
Shufflehound team
In this case, we can create a custom CSS snippet, that could either disable all featured images or shrink them.
Let us know which of those two we need to create.
Hi there,
Thank you for letting us know.
We have just added those fixes in the latest beta version below:
Please test it and let us know if that fixes the issue.
Best regards,
Shufflehound team
Hi there,
We can see that the latest WooCommerce versions 7.7 and up have minor file template changes. That is why you have the message regarding the outdated theme files.
Regarding WooCommerce 2.0 version files – WooCommerce changes file versions only when there are some changes, so we have multiple 2.0, 3.0, etc version files, which are the latest versions available for those files.
We just updated those files in the latest beta version below. File changes were very minor – mostly code syntax and HTML improvements.
Best regards,
Shufflehound team
Oh, we just noticed that your website has an outdated theme version. That is most likely the cause.
Please update it to the latest version and let us know if that works.
Can you please let us know if in the dashboard the YouTube embed is also small?
In that case, you can try to:
- remove the code we just sent
- go to the edit page of the post
- find the YouTube embed block
- set alignment to none (see in the attachment below)
Let us know if that works! 🙂
Hi there,
We are sorry to hear that.
Can you please let us know if the theme is updated to the latest version? (5.6)
Best regards,
Shufflehound team
You’re very welcome! 🙂
That is great that the image size issue is fixed! 🙂
The screenshot with the categories list gives us a little bit better understanding of the issue. But just to make sure we understood this correctly:
- Photography is the parent category?
- Places and people are child categories (below the parent category)?
It starts to seem that our portfolio element doesn’t have the functionality needed for this setup
It seems that those social icons are working fine and we don’t see any CDN-related issues.
Did you manage to fix it?
Hi there,
It seems that you might want to disable the AMP plugin.
After that check if the issue is fixed. 🙂
Best regards,
Shufflehound team
