Forum Replies Created
Hi @Sinergico,
I hope you are well today and thank you for your question.
I can see you are using the Yoast SEO plugin on your shared website so please make sure that you have configured it correctly by referring to the plugin documentation below.
https://yoast.com/help/why-doesnt-facebook-display-an-image/
https://yoast.com/advanced-technical-seo-social-image-ogimage-tags/
Best regards,
Shufflehound teamTo help us keep the support thread separates could you please create a new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add a reference to this thread in your newly created thread.
We would be more than happy to help you with your new thread.
but the mobile version has still troubles:
where can I change the mobile menue?
In the menue the button shop comes twice, and the first one (right one) with the submenu is not clickable?
the layout in mobile is still a problem: https://reitinger-cosmetics.at/shop/I don’t see any issue on the mobile as shown in the attached screenshots.
Could you please share the screenshots of the mobile issues?
mnay be it is better to implemantate a easy version for the mobile without slider and topcategories only the list of product – but wheere can i check this?
There is no option to implement it.
You can try hiding some items on mobile by using the Yellow Pencil editor as described on the below page.
https://support.shufflehound.com/how-to-change-almost-any-element/
Could you please clear and temporarily deactivate the W3 Total Cache that you are using on your website so that I can troubleshoot it?
Also, please make sure that you are using the below latest version of the theme.
I am not sure exactly what is an issue with you as it works fine for me on your website using the latest version of the theme.
Can you check the JavaScript console for errors when you face this issue?
In Chrome go to “Tools -> Developer Tools” and in Firefox you can go to “Tools -> Web Developer -> Console”
Find information about how to open JavaScript browser console :
http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers
http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_ErrorsLet me know what JavaScript errors if any you are getting when you face this issue.
Yes, we will notify you here.
Hi @erikj80303,
I hope you are well today and thank you for your question.
I visited your website and saw the javascript error that occurred on your website is causing the issue as shown in the attached screenshot.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamHi @cblanco31,
I hope you are well today and thank you for your question.
Could you please clear and temporarily deactivate the siteground optimizer cache that you are using on your website?
If you still face the issue then please add the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#page-container .header-logo img { height: 140px; max-height: 250px; }Best regards,
Shufflehound teamHi @VRISKappers,
Sorry to hear about the problem you are having.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Please make sure that you are using the below latest version of the theme.
Best regards,
Shufflehound teamHi Brandon,
Sorry to hear about the problem you are having.
Your shared reply is hard to understand so could you please just tell me what problem you are facing so that I can help you?
Best regards,
Shufflehound teamSolution for this topic
Hi Nic,
I hope you are well today and thank you for your question.
I logged into your website and it worked fine for me as shown in the attached screenshot.
Could you please test it by clearing your browser cache, enabling third-party cookie in the browser, and also using a different browser?
Best regards,
Shufflehound teamSolution for this topic
Hi Jeremy,
I hope you are well today and thank you for your question.
You have to enable the WPbakery page builder for the portfolio post types as shown in the attached screenshot.
Best regards,
Shufflehound teamMy issue re portfolio images is that the main image displayed on the page is cut from the top and bottom, so although full width, it doesn’t display full height. I would love for each of the images to appear in full size without being cut down. Ideally I don’t want to have to rely on people to click and enlarge the image to see its full size.
You can achieve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.sh-portfolio-single-gallery-slider-item .sh-ratio-content { background-size: contain; background-repeat: no-repeat; }Regarding portfolio overlay options, could you please provide the pathway for reaching this option. I’ve had a look in appearance / theme settings and customise but I can’t seem to find it!
You have to edit your portfolio listings page and you will find the option in the settings of the portfolio element as shown in the attached screenshot.
Hi @Anusunu,
I hope you are well today and thank you for your question.
Yes, the theme supports WordPress 5.6 and you can update the WordPress to the latest version as described on the below pages.
https://my.studiopress.com/documentation/usage/wordpress-features/how-to-update-wordpress/
https://themeisle.com/blog/update-wordpress-safely/
Best regards,
Shufflehound teamHi @Sinergico,
I hope you are well today and thank you for your question.
Currently, it is not possible to set content/items after “Latest posts”.
Best regards,
Shufflehound teamHi @Sinergico,
I hope you are well today and thank you for your question.
You can try achieving this using the Yellow Pencil editor as described on the below page.
https://support.shufflehound.com/how-to-change-almost-any-element/
Best regards,
Shufflehound teamHi @Jacek,
I hope you are well today and thank you for your question.
Currently, we have below the latest version of the theme and the new version of the theme will be released soon.
Best regards,
Shufflehound teamIt displays fine for me now as shown in the attached screenshot.
Could you please test it clearing your browser cache or using a different browser?
Sure, we will notify you here.
I don’t know anything about the setting so please contact the plugin support If you need any help.
Hi Tom,
I hope you are well today and thank you for your question.
You are using the older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Best regards,
Shufflehound team
