Forum Replies Created
Hi @RedWolfCy,
I hope you are well today and thank you for your question.
Please make sure that you are importing the demo as described below.
https://support.shufflehound.com/installing-demo/
You can resolve the 500 Internal Server error as described on the below page or by contacting your web host.
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://themeisle.com/blog/wordpress-internal-server-error-fix/
Best regards,
Shufflehound teamFor the footer title styles, the solution you found it’s not what we need….
Titles do not have the same look as for the theme demo. We need it to be exactly the same way. Please change it this way and let me know.
It displays the same for me as shown in the attached screenshot.
Could you please tell me how you want it to display and share the screenshot of how it displays for you?
Awesome great to see you got that found.
You are always welcome here 🙂
Have a fantastic day!
It displays bold for me as shown in the attached screenshot.
How do you want it to display?
It’s not bold as it’s on the theme demo (https://preview.themeforest.net/item/gillion-multiconcept-blogmagazine-theme/full_screen_preview/19470306?_ga=2.138720183.505776893.1608022779-1295411674.1608022779)
Attached you’ll see screenshots of the current situation (screenshot 1) and how it’s on the theme demo (screenshot 2). We want it exactly like the theme demo version.
I resolved it on your website using the below CSS code.
#page-container .sh-footer-widgets h3.widget-title, #page-container .sh-footer-widgets h4.widget-title { font-weight: 900; }I can see you are using the category shortcode in the widget to display the review section in the sidebar.
Could you please tell me whether you are using any plugin that provides this category shortcode?
In this particular case, we are not using any plugin for this.
Maybe this will help you: we’ve created a copy of the website before the theme update. At this time, this section was working properly on mobile. You can find this copy UpdraftPlus Backup/Restore (https://www.thewanderlustmag.com/wp-admin/options-general.php?page=updraftplus).
BE CAREFUL: please do not overwrite the current version of the website with the update theme since we have added a lot of contents that would disappear. Maybe you can take the backup and look at it in order to see how it was configured before the theme update.
What is clear is that the custom code you gave me does not work since he is affecting the order on all the articles on mobile (and we don’t want this). You can see the issue looking at any product review on mobile version (for example: https://www.thewanderlustmag.com/resena-chaqueta-helly-hansen-loke/). As you can see, the sidebar shows first and the product review content after. It has to be the other way (first the content and the sidebar after at the bottom).
I can see you have created the category shortcode by developing custom code in the functons.php file of the child theme.
Developing custom code for custom functionality or providing support for it is beyond the scope of support that we provide here. Please see https://themeforest.net/item/gillion-multiconcept-blogmagazine-theme/19470306/support
You can disable the sticky sidebar for the whole website by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
I’ve applied your custom code but the issue still there.
Actually now it works worst. When you scroll down at any article from the website everything moves and it’s not possible to read properly.
Here also you have the chance to look at the backup that we run before the theme update where this plugin was working properly.
In this case, you have to contact plugin support to resolve the issue.
Just to summarize: we have applied 2 custom codes that remain active by this time (the first one for the filter from the review section on mobile and the second one for the sticky sidebar which is affecting the fixed toc plugin).
None of them is working. Maybe it’s a good idea to delete them, but I’ll let you the decision.
Yes, you can delete them.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Your shared site credentials are not working so could you please make sure that it is correct and working fine?
I hope you are well today and thank you for your question.
Please make sure that you are using the below latest version of the theme.
Best regards,
Shufflehound teamHi @muktiwijaya,
I hope you are well today and thank you for your question.
Yes, it is possible and you can use it that way.
Best regards,
Shufflehound teamGlad, it worked fine for you!
We work around the click globally from home.
You just post your questions in this support forum and we will make sure to reply to them.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
No, I think it is not possible.
You are most welcome here 🙂
You are most welcome here 🙂
Hi @Katherine,
I hope you are well today and thank you for your question.
You can refer to the theme documentation as shown in the attached screenshot.
If I can be of any assistance please don’t hesitate to ask.
You can request a refund from ThemeForest where you have purchased the theme.
Best regards,
Shufflehound teamHi @speciaali,
I hope you are well today and thank you for your question.
I could confirm the issue on my test site, therefore, I notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
In the meanwhile, you can add the categories manually there.
Best regards,
Shufflehound teamHi @gertvanw,
I hope you are well today and thank you for your question.
You have to contact the WooCommerce plugin support to resolve it.
Best regards,
Shufflehound teamHi @themoneycreed,
I hope you are well today and thank you for your question.
Your shared site credentials are not working so could you please make sure that it is correct and working fine?
Also, please make sure that you are using the below latest version of the theme and latest versions of the plugins.
Best regards,
Shufflehound teamHi @KingRoyalOne,
I hope you are well today and thank you for your question.
You can achieve this by editing that page and setting its header to light as described in the below topics.
https://support.shufflehound.com/forums/topic/transparent-header/#post-2187
Best regards,
Shufflehound teamHi @innova,
I hope you are well today and thank you for your question.
I could confirm the issue on my test site, therefore, I notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
Best regards,
Shufflehound team@natamike Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
In that case, you can deactivate the sticky header in the theme settings as shown in the attached screenshots.
