Forum Replies Created
It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
You can try adding the padding using the Yellow Pencil editor in the responsive mode as described in the below page.
https://support.shufflehound.com/how-to-change-almost-any-element/
I could confirm it on your website but couldn’t reproduce the issue on my website so it seems your website specific issue.
It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your website and browser cache after updating the theme so that the latest js and CSS files will be loaded.
Also, this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, WooCommerce, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
I can access your website now but your shared login credentials are not working on it.
Could you please clear and temporarily deactivate the siteground-optimizer cache that you are using on your website so that I can troubleshoot the issue?
Also, please share the specific page URL from your website where you are facing the issue.
I have one more question, please: What may be the reason that when I use Unyson Builder to insert a single image and I adjust the centering, it is always shifted to the side. I had to move it again with the Yellow pencil, but it no longer displays correctly on all screens. This happens even after deleting changes to the Yellow Pencil settings.
This is a known Unyson page builder issue which will be resolved soon.
Hi German,
I hope you are well today and thank you for your question.
It seems the WooCommerce plugin related question so could you please contact the WooCommerce plugin support to resolve it?
Best regards,
Shufflehound teamHi @SaqlainMughal,
I hope you are well today and thank you for your question.
You can try using the below plugins to create a pricing table.
https://wordpress.org/plugins/pricing-tables-for-visual-composer/
https://wordpress.org/plugins/tags/pricing-table/
Best regards,
Shufflehound teamHi @SaqlainMughal,
I hope you are well today and thank you for your questions.
I would like to copy ‘our services’, the premade theme has 3 services and I would like to copy paste that, because I have 6 services, how can I do that? (see screenshots) attached.
You can copy the entire row as displayed in the below video.
Beside that, I can see (using chrome extensions) that Woocommerce in installed on my website, but I don’t need it for now, because I’m making an informational website at the moment. How can I remove Woocommerce?
You can just deactivate & delete the WooCommerce plugin on your website from the below path.
Admin Area -> Plugins
Best regards,
Shufflehound teamHi @Departement Marketing,
I hope you are well today and thank you for your question.
I am not sure exactly what you are trying to achieve so could you please describe it a bit more so that I can help you?
Best regards,
Shufflehound teamHi @jmacre,
I hope you are well today and thank you for your question.
We don’t do it. You can hire a developer from any freelance site.
Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamI am not sure you understood what I am telling you to test.
Just ignore page builders and all the stuff for a while.
Create a simple page and add text content to it and try to change it from the database using both the themes Jevelin & Twenty Twenty and see whether the changes get reflected.
Hi @xavier9191,
I hope you are well today and thank you for your question.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamTo confirm whether it is a theme issue, just temporarily use the Twenty Twenty theme on your site. If everything works fine then it’s the theme issue.
Now, your shared website is getting redirected to staging5 which is not accessible.
I could confirm the issue on your website.
Could you please tell me which WPBakery page builder element you are using to display products by sharing the screenshot so that I can reproduce the issue on my website?
You are most welcome here 🙂
Hi Christian,
I hope you are well today and thank you for your question.
The content is always stored in the database.
This may because you are changing the wrong content in the database or your web server is caching it so please contact your web hosting provider to resolve it.
Best regards,
Shufflehound teamHi @Aswana,
I hope you are well today and thank you for your question.
The icons display fine for me in your website footer as shown in the attached screenshot.
Please advise.
Best regards,
Shufflehound teamHi @SaqlainMughal,
I hope you are well today and thank you for your questions.
I tried changing the jevelin logo to my own, but it’s not changing (tried everything on other tickets). So whatever i try to do, it doensn’t respond and work on my website. Same for putting a link of facebook on my site, when saving and previewing. It doesn’t do anything.
I also can’t use wpbakery on headers, but on pages it works. So i can’t do this: https://support.shufflehound.com/forums/topic/cannot-change-the-logo/
I visited your shard website and saw you are using the custom header created using the header builder so please follow the instructions shared in the above topic to change it.
Another question: when you buy jevelin theme, do you get wpbakery page builder for free? I can see it on my wordpress but i also see the following: “Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder.”
The WpBakery page builder comes free bundled with the theme so you don’t need to purchase it and activate the copy so just ignore the message.
Best regards,
Shufflehound teamThen please try increasing it to 512M and If you still face the issue then please contact your website host to resolve it.
Hi Maartje,
I hope you are well today and thank you for your question.
I am not sure exactly what you mean by “standard padding” so could you please describe it a bit more by sharing the screenshot?
Best regards,
Shufflehound team
