Forum Replies Created
Awesome great to see you got that fixed.
Please advise if you have more questions.
Have a fantastic day!
You are most welcome here 🙂
Solution for this topic
You are trying to upgrade it from the wrong location.
As described above, please make sure that you are using the latest version of the Gillion theme and upgrade the WPBakery page builder plugin from the below path.
Admin Area -> Appearance -> Install Plugins
The theme is absolutely safe that doesn’t cause any critical error and currently is being use don thousands of websites.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
The WpBakery page builder plugin comes bundled with the theme that you can install freely from the below path.
Admin Area -> Appearance -> Install Plugins
Hi David,
I hope you are well today and thank you for your question.
Are you using a custom header template created using the header builder?
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamI don’t see the issue on the safari browser.
Which version of the Safari browser are you using?
Could you please try clearing your browser cache?
Awesome great to see you got that fixed.
Please advise if you have more questions.
Have a fantastic day!
No need to reply here.
You will get a reply there from the accounting team.
No need to reply here.
You will get a reply there from the accounting team.
I have one more problem. I can’t run the plug-in – WP Bakery.
Could you please tell me a bit more in detail exactly what issue you are facing with it so that I can help you?
Sorry to hear about the problem you are having.
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme.
It seems your website a specific issue so need to troubleshoot it on your website.
Hi Dalia,
Sorry to hear about the problem you are having.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Best regards,
Shufflehound teamHi @carloslofstedt,
I hope you are well today and thank you for your question.
Could you please clear and temporarily deactivate the WP Fastest Cache that you are using on your website so that I can troubleshoot it?
Also, this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamI visited your shared website but didn’t see the Jevelin theme used on it.
Please advise.
Please advise if you have more questions.
You can request a refund from ThemeForest where you have purchased the theme.
Please advise if you have more questions.
You can request a refund from ThemeForest where you have purchased the theme.
Hi @DeonLouBotha,
I hope you are well today and thank you for your question.
You can achieve this by creating a blog page and configure it as displayed in the attached screenshots.
Best regards,
Shufflehound teamYou can try moving them using the Yellow Pencil editor as described in the below page.
https://support.shufflehound.com/how-to-change-almost-any-element/
You are most welcome here 🙂
