Forum Replies Created
Hi @RrinconG,
I hope you are well today and thank you for reporting the issue.
We are troubleshooting the issue and will resolve it soon.
Best regards,
Shufflehound teamHi @Arobreizh,
I hope you are well today and thank you for your question.
I don’t understand the issue as your screenshot is not in English so could you please describe it a bit more?
Also, could you please share the page URL from your site where it is not displaying so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @afew001,
I hope you are well today and thank you for your question.
We are troubleshooting the issue to resolve it but I couldn’t reproduce it on my website.
If possible could you please share the error message or screenshot or describe a bit more in detail exactly what was the issue and where you were facing it that will help us to better understand the issue?
Best regards,
Shufflehound teamYes you can activate the W3 Total Cache plugin bu just make sure to clear or purge its cache.
Hi @tonidebeer,
I hope you are well today and thank you for your question.
It seems the theme jQuery script is causing the issue as jQuery is updated in the latest WordPress version 5.5
The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamHi @tonidebeer,
I hope you are well today and thank you for your question.
Please make sure that you are using the below latest version of the theme.
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamI hope you are well today and thank you for your question.
Could you please clear and temporarily deactivate the W3 Total Cache that you are using on your website so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @jabrankhan52,
I hope you are well today and thank you for your question.
Please make sure that you are using the below latest version of the theme.
Also, please make sure that you are using the latest version of the Slider Revolution plugin.
If the issue still occurs then could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamYou have to add the description in the content area of the project as shown in the attached screenshots.
If you still can’t do it then would you mind if I log in to your site and do it? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Alternatively, you can use the below plugins and grant me limited temporary login access to your website.
https://wordpress.org/plugins/temporary-login-without-password/
https://wordpress.org/plugins/controlled-admin-access/Awesome great to see you got that found.
Please advise if you have more questions.
Have a fantastic day!
You are most welcome here 🙂
We are replacing the Unyson framework with the latest version that will fix the issue.
This process is taking more time than expected.
Sorry for any inconvenience caused.
Your website is not accessible and displays a message “Get Ready… Something Really Cool Is Coming Soon” so could you please make sure that it is accessible so that I can help you?
It says import data ERROR
Where and when are you getting this error?
Are you getting this error on importing the demo content?
Yes, your content will be preserved but just take a backup of your website before updating it so that If anything goes wrong then we can recover it.
Solution for this topic
I logged into your website and resolved the issue using the below custom CSS code on your website.
#page-container .sh-column-399e012d443ccfea30d0d1e8d6f748c6 .sh-column-wrapper { margin-left: 0; }It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/installing-demo/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Also, please make sure that you are using the below latest version of the Slider Revolution plugin.
The latest slider revolution version is 6.2.19
It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/installing-demo/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
do I need to delete mine before?
Yes, as said earlier you have to delete the existing plugin.
You are always welcome here 🙂
Hi @design2216,
I hope you are well today and thank you for your question.
You can update the plugin to version 6.2.0 from the below path.
Admin Area -> Appearance -> Install Plugins
The theme will be updated soon containing the update for the WpBakery page builder version 6.3.0
Best regards,
Shufflehound team
