Forum Replies Created
Thank you for notifying.
Hi @xsp,
Thank you for your question.
Could you please temporarily clear and deactivate the WP Fastest Cache that you are using on your site so that I can troubleshoot it?
Best regards,
Shufflehound teamHi Rishi,
I hope you are well today and thank you for your question.
You have to develop custom code to achieve it.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamHi @xsp,
I hope you are well today and thank you for your question.
Could you please temporarily clear and deactivate the WP Fastest Cache that you are using on your site so that I can troubleshoot it?
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamI can access your website now but didn’t see heading pro element used anywhere on it.
Could you please tell me on which page you are using it?
We are trying to find the site we were working on, it came up with a create your site and it has opened a new one and we can’t fid the old one. Is there a way we can get it back?
I am not sure how you are creating the site and whether it is related to the Jevelin theme so could you please describe it a bit more detail by sharing the screenshots?
Is there anyone who can contact us by phone to get it started properly?
We only provide support here in this support forum.
Solution for this topic
To resolve it, please try changing the above shared CSS code as below.
#page-container .ratio-content #post-player, #page-container .ratio-content > div.plyr.plyr--video { height: auto !important; }Thank you.
I have notified it to the theme developer so that it will be fixed.
Sorry to hear about the problem that you are facing and inconvenience caused.
The paid person which fixed the issue on your website is serving images from i2.wp.com and not from your website so it is not a proper solution but I can’t troubleshoot it more as your site admin access is expired.
There isn’t any theme option to change the portfolio image size so we are just trying to do it by changing media settings and using regenerate thumbnails plugin which is a free plugin and not our plugin.
Hi Karina,
I hope you are well today and thank you for your question.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @BigPurpleBox,
I hope you are well today and thank you for your question.
It’s CSS is added in the below theme file on line number 64.
/jevelin/css/responsive.css
Best regards,
Shufflehound teamHi @ot.tremelin,
I hope you are well today and thank you for your question.
I am not aware of this problem.
Could you please share the page URL from your site where it is not displaying so that I can troubleshoot it?
Best regards,
Shufflehound teamIt is working fine for me on blog posts as shown in the attached screenshot.
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporarily share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
No, you won’t lose your content updating the theme.
You can create a Blog page and set its style to Masonry as shown in the attached screenshot.
My question is about how select blog style for the page displaying when I click on category link of a post (how select blog layout of category pages like http://iekmesol.sch.gr/demo/category/publicity/).
Also after select a month from History on sidebar, for example I want when I select May 2016 (the last item in list) the blog layout to be Grid and not Masonry.
There isn’t any option to achieve this so to achieve this, you have to develop custom code in the child theme of Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
I logged into your shared website but couldn’t reproduce the issue as I can’t save the home page because the user account that you have shared is not an admin user account.
Could you please change the shared user account to the admin user account so that I can help you?
However, could you please help me adjust the margins of my post content ONLY on desktop (not on the mobile view) please?
Could you please tell me exactly which margin of post content you want to adjust by sharing the screenshot of it?
Also, could you please share the page URL from your site where it is displaying so that I can help you?
Thank you.
I am troubleshooting it with my colleague.
To achieve this, you have to develop custom code in the child theme of Gillion theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/gillion-multiconcept-blogmagazine-theme/19470306/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
