Forum Replies Created
Are you testing the home page or any other page?
Please share exact the page URL.
Also, please test it clearing your browser cache.
I logged into your website and saw you had set different sizes for the media in your website settings as shown in the attached screenshot which I changed now so it stated displaying fine.
If any image doesn’t display properly for you then please regenerate the thumbnails using the plugin suggested above.
Hi @marcosroberio,
I hope you are well today and thank you for your question.
Have you shared the screenshot from the different website as I don’t see the same thing on your shared website?
Please advise.
Best regards,
Shufflehound teamI have tested it on mobile but it is displaying fine for me as shown in the attached screenshot.
Please test it clearing your browser cache or using a different browser.
It is not working for me and I am getting the same error.
I request you to just temporarily use the Jevelin theme instead of its child theme and see whether everything works fine.
Hi @shannon.enwright,
I hope you are well today and thank you for your question.
If you have not purchased the slider revolution plugin and using the plugin bundled with the theme then you are not a direct customer of that plugin so you can not use the built-in slider templates.
Please see more information about this on the following pages.
https://www.themepunch.com/faq/purchase-code-registration-faqs/#1447194367831-7941a825-85b2
https://www.themepunch.com/faq/update-to-5-0-via-ftp/
You can contact the plugin team to know whether they have restricted copying slide from one page to another in the bundled version of the plugin.
Best regards,
Shufflehound teamI tested it again and again on your website but couldn’t reproduce the issue.
Could you please try following the performance links shared above?
You can remove that space by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#content > .vc_row.wpb_row.vc_custom_1531046464477.vc_row_1636243301 { min-height: 0 !important; }You are most welcome here 🙂
You are most welcome here 🙂
You are most welcome here 🙂
Hi @curtao,
I hope you are well today and thank you for your questions.
On mobile devices, product is not linking to single product, but to shop-page (on desktop it’s ok). No matter what the product is, the link directs to shop-page. Additionaly counter of products doesn’t work on shop-page, it always displays (on all devices): “Showing all 0 results”.
You can find screenshot of my permalinks settings if this could help.Could you please share the page URL from your site where it is happening so that I can troubleshoot it?
Product attributes don’t work. When I create or edit existing product, I create attributes for each of them. The attributes are shown on product-page, but not visible on “Attributes panel” in admin panel or “filter by attribute” widget. You can find a screenshot of product edit page and blank “attributes panel”.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, WooCommerce, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamHi @irmankarim,
Sorry to hear about the problem you are having.
I have tested it on my test site and it’s working fine for me using the below latest version of Jevelin theme.
Could you please tell me how you are installing the Unyson plugin?
Please make sure you are using the latest version of PHP on your server by referring to the information provided in the following pages.
https://www.wikihow.com/Check-PHP-Version
http://php.net/supported-versions.phpBest regards,
Shufflehound teamHi @grayson,
I hope you are well today and thank you for your question.
I visited your website several times but the video loads fine for me as shown in the attached screenshot.
Which browser are you using?
Could you please try using a different browser?
Also, please improve your site performance as described in the following pages.
http://www.wpbeginner.com/wordpress-performance-speed/
https://codex.wordpress.org/WordPress_Optimization/WordPress_Performance
https://wpengine.com/blog/page-speed-wordpress-performance/
https://themetrust.com/test-wordpress-site-performance/
Best regards,
Shufflehound teamAwesome great to see you got that solved.
Thanks for helping out here in this forum by sharing the solution.
Your help here is really appreciated.
Have a fantastic day!
Hi @arthursekoia,
I hope you are well today and thank you for your question.
Do you mean the issue of portfolio images are overlapping with each other?
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamHi Max,
I hope you are well today and thank you for your questions.
but when I finally checked it on mobile – it looks bad: random spacings, menu missing, content goes beyond the screen etc.
I visited your website on mobile but didn’t see any issue on it as shown in the attached screenshot.
Could you please share the screenshots of the issues so that I can troubleshoot it?
Do you have any detailed articles on how I can reedit pages primarily for mobile?
First, could you please tell me how you have created the pages and which page builder you have used?
Can I create clones of the pages tailored for mobile (so that I’d have two versions of the same page: one shown on desktops, the other on mobile)?
The theme doesn’t provide this functionality as it is beyond the scope of the theme functionality but you can search for plugins that provide this functionality.
Best regards,
Shufflehound teamHi @infeon,
I hope you are well today and thank you for your question.
The functionality that you are trying to achieve is beyond the scope of the theme as it is in the plugin territory.
The WordPress themes are only developed for designing a website and not to provide functionality. The WordPress plugins provide the functionality to the website.
You can achieve this using the plugin such as below.
https://wordpress.org/plugins/custom-sidebars/
Best regards,
Shufflehound teamNo, it is still not working for me.
Please try updating the theme to the below latest version as described here https://support.shufflehound.com/updating-theme/
Also, please try using Jevelin theme instead of its child theme on your website.
You are most welcome here 🙂
