Forum Replies Created
Awesome great to see you got that figured out.
Please advise if you have more questions.
Have a fantastic day!
Hi @peterscarks,
I hope you are well today and thank you for your question.
but slider revolution doesn’t work
Could you please tell me exactly what is not working in it and share the page URL from your site where it is not working so that I can troubleshoot it?
and I can’t update WP bakery
You can just delete and reinstall it from Admin Area -> Appearance -> Install Plugins
Best regards,
Shufflehound teamAwesome great to see you got the issue figured out.
Please advise if you have more questions.
Have a fantastic day!
Could you please tell me exactly what is breaking on your website and share your site URL so that I can troubleshoot it?
Hi @nafisa,
I hope you are well today and thank you for your question.
The theme is compatible with PHP 7.3.
Are you facing any issue?
Best regards,
Shufflehound teamI am not sure where you are getting those error messages.
As requested above instead of sharing the error messages, could you please tell me where you are getting 404 errors so that I can reproduce the issue and help you to resolve it?
Hi @phillojacono,
Sorry to hear about the problem you are having.
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme.
Please make sure you are using the latest version of PHP on your server by referring to the information provided in the following pages.
https://www.wikihow.com/Check-PHP-Version
http://php.net/supported-versions.phpIf the issue still persists then would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporarily share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Best regards,
Shufflehound teamGlad it is working fine for you now.
I logged into your shared site and but didn’t see any error on it.
Could you please tell me where you are getting 404 errors so that I can reproduce the issue and help you to resolve it?
I logged into your shared site and saw you are still using an older version of the theme as shown in the attached screenshot so please update it to the latest version as described above.
Hi @Knightf2,
I hope you are well today and thank you for your question.
You get this warning message when you don’t activate the WooCommerce plugin when importing the demo content.
This is not a major issue as your demo content is imported successfully.
Please try to make changes on the website from Admin Area -> Appearance -> Theme Settings
Also, could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamCould you please tell me which WPBakery page builder element are you using to display the blog posts on the shared page?
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporarily share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
The latest theme version is 4.5.8 as below.
The support team doesn’t fix a bug but the theme developer.
I have asked the theme developer about the status of the fix and will update you here.
I am providing you the below custom CSS code solution as you don’t want to use Yellow Pencil editor and don’t want to troubleshoot the issue activating the jevelin theme.
To resolve the issue, please add the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#page-container .header-contacts a { font-size: 14px; color: #FFF; }It should be updated in both the locations If you make changes in either of the option but I can see currently it is only getting updated from Appearance > Theme Settings
I notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
In the meanwhile, you can update it from Appearance > Theme Settings
You are most welcome here 🙂
You are most welcome here 🙂
I can see it is active now.
You have to keep it deactivated for at least a day or would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporarily share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Does it display the same for you using the Jevelin theme instead of its child theme?
Have you tried using Yellow pencil editor as described above to style it?
Could you please temporarily deactivate the cache so that I can troubleshoot it?
