Forum Replies Created
Hi @krollemurow,
I hope you are well today and thank you for your question.
This is a known issue which will be resolved ASAP.
Best regards,
Shufflehound teamI meant the blog slider element.
I told you to edit blog slider element settings in the below reply and shown in the screenshot.
https://support.shufflehound.com/forums/topic/gillion-slider/#post-48949
But you can’t edit it as it is displaying only as a text on your site which you displayed in your below reply.
https://support.shufflehound.com/forums/topic/gillion-slider/#post-49216
This is happening because the Blog slider element is corrupted on your site so, please use it again and configure it.
I logged into your site and saw you have changed the page builder causing the elements to corrupt.
Please note that you can only edit the page using the same page builder that you used to create it so if you have used WPBakery or Unyson or any other page builder then please use the same page builder to edit the page.
Please do not switch between page builders or else you will lose the content so choose the page builder that you want to use initially when you create the page content.
To resolve the issue you need to use the elements again on your site.
I am trying to learn the site. Now I have the Home crumb at the top and have not figured out how to eliminate it. Should I be able to use a Bakery template on all the pages? Trying to find something standard.
To help us keep support thread separates could you please create a new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add reference of this thread in your newly created thread.
We would be more than happy to help you with your new thread.
Hi @samcgtan,
I hope you are well today and thank you for your questions.
Could you please share me your site URL where it’s displaying so that I can help you?
You can make the header transparent as described in the following topic.
https://support.shufflehound.com/forums/topic/transparent-header/#post-2187
Best regards,
Shufflehound teamHi Tom,
I hope you are well today and thank you for your question.
You can resolve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
header.primary-mobile.primary-mobile-light { min-height: 104px !important; }Best regards,
Shufflehound teamReducing the sub-menus should never be an option as we needed those and it’s working well with other browsers like Safari, Chrome, and Firefox. We are only having issues with IE.
Could you please get your developers to investigate and fix this issue as soon as possible?
I could confirm the issue on IE.
You can resolve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#page-container .sh-header-megamenu-style2 .sh-nav > li.menu-item:not(.menu-item-has-mega-menu):not(.sh-nav-cart) ul li { opacity: 1 !important; }Also, we are using a custom font called Avenir and is not working on IE too. How can we fix this? Please advise.
Providing support to custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to use a custom font on your site. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
You are most welcome here 🙂
Hi Richard,
Thank you for your question.
You can use the below plugin to search WooCommerce products.
https://wordpress.org/plugins/add-search-to-menu/
Best regards,
Shufflehound teamHi Richard,
I hope you are well today and thank you for your question.
It seems they are not translating because they are not displayed by the theme.
Alternatively, you can use any of the following plugins to change the text.
https://wordpress.org/plugins/say-what/
https://wordpress.org/plugins/real-time-find-and-replace/
Best regards,
Shufflehound teamWould you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Hi @soyuzno,
I hope you are well today and thank you for your question.
The home page is created using WPBakery page builder so you have to edit the page using WPBakery page builder then you can edit its content.
You will find information about using WPBakery page builder on the below pages.
https://wpbakery.com/video-tutorials/
https://wpbakery.com/video-academy/wpbakery-page-builder-tutorial-for-beginners/
Best regards,
Shufflehound teamTo help us keep support thread separates could you please create a new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add reference of this thread in your newly created thread.
We would be more than happy to help you with your new thread.
Ok
Have you tried deleting and reinstalling the plugin?
Solution for this topic
I logged into your site and saw you had set the home page template to Slider Template as shown in the attached screenshot which was causing the issue so I set it to Default template to make it work.
Could you please check it now?
Ok
Does the issue get resolved after reducing the number of sub menu items?
Have you just installed the Loco tranlsate plugin or also translated the text as described in the below page?
Which version of WPBakery page builder are you using?
Please try deleting and reinstalling the latest version of it.
Hi Ioannis,
I hope you are well today and thank you for your question.
Please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
Also, please make sure that you have not set Page builder header template in the theme Header settings as shown in the attached screenshot.
Best regards,
Shufflehound teamHi @samcgtan,
I hope you are well today and thank you for your question.
Just edit that page and you can change the image from the page header settings as shown in the attached screenshots.
Best regards,
Shufflehound teamSolution for this topic
As said above you have to edit the plugin code and replace it with above shared code.
Alternatively, just remove the existing plugin and use the attached plugin that contains updated code.
