Forum Replies Created
Hi @MustMuna,
I hope you are well today and thank you for your question.
Switched wmpl off and on again to confirm
and yes.
Do you mean the issue gets resolved when you deactivate the WPML plugin and occurs again when you activate it again?
Best regards,
Shufflehound teamHi @TowerjasP,
I hope you are well today and thank you for your question.
Could you please share me your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHi Amy,
I hope you are well today and thank you for your question.
I could confirm the issue on my test site which occurs when using Block Editor therefore notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
In the meanwhile, you can resolve it using classic editor as described in the below pages.
https://wordpress.org/plugins/classic-editor/
https://gogutenberg.com/disable-gutenberg/
Best regards,
Shufflehound teamYou are most welcome here 🙂
Solution for this topic
You can find it in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
Also, it seems you have used the custom CSS code using Yellow Pencil Plugin.
You can reset the Yellow Pencil Editor CSS as described in the following pages.
https://waspthemes.com/yellow-pencil/documentation/#reset-css-styles
https://waspthemes.ticksy.com/ticket/1058734/
The form works if we use the wp-mail options , but not the SMTP options,
Then is it ok for your to use the wp-mail options?
it lets the IP be added, but seems to want to force the username and password to be entered which isn’t required. At this point the error I mentioned above happens. Can you offer a solution for this please?
The contact form SMTP fields require username and password. They are not optional.
If the Unyson contact form doesn’t fulfill your requirements then you can create and use the contact form using the below plugin.
Ok then could you please tell me which visual composer content element you are using to display it or share me the screenshot of it?
I could confirm the issue by logging into your shared site.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
You are most welcome here 🙂
I have tested it on my test site and it’s working fine for me using latest version of Gillion theme.
Please make sure that you are using below latest version of the theme.
Also, would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Hi the email error just says ‘Oops something went wrong. Could not send the email’ I’d imagine you can test this directly also from the contact us page.
Do you get an email sent by Check Email plugin or any other email from your site such as a comment or user registration email?
You can troubleshoot and fix the email not getting sent issue as described in the below pages.
https://kinsta.com/knowledgebase/wordpress-not-sending-emails/
https://hostpapasupport.com/fix-wordpress-not-sending-email-issue/
https://www.fixrunner.com/how-to-solve-wordpress-not-sending-emails-issue/
Also, how do I update WP Bakery to the latest version, delete and readd?
Yes and please make sure that you are using below latest version of the theme.
Where have you activated the product filter?
Could you please share me the screenshot of it?
@DarthHazard Glad to hear that 🙂
Have you set the font size in the Page Content Size option as described above?
Please share me the screenshots of the settings that you have configured in your site.
Hi @NorthumbrianTin,
I hope you are well today and thank you for your question.
The theme doesn’t load pages using AJAX on clicking on the pagination numbers but on your site it is happening.
Are you using any plugin to load pages via AJAX?
If yes then please try disabling it.
Best regards,
Shufflehound teamI can see your shared video now.
Could you please temporarily turn on the animation on your site so that I can troubleshoot it?
Hi @iancdma,
I hope you are well today and thank you for your question.
I visited your shared site but didn’t see any parallax background image so could you please tell me where you are displaying it so that I can help you?
Best regards,
Shufflehound teamYou are most welcome here 🙂
You are most welcome here 🙂
You are most welcome here 🙂
