Forum Replies Created
Hi @webalchemy,
Sorry to hear that you are having issues with the theme.
Could you please tell us a bit more information about the issues you are having so that we can help you to resolve it?
For refund request, you have to contact enavto themeforest support from where you have purchased the theme.
Best regards,
Shufflehound teamHi @todd,
I hope you are well today and thank you for your question.
Could you please share me the page URL from your site where it is displaying so that I can troubleshoot it?
Please make sure you are using below latest version of theme on your site.
Best regards,
Shufflehound teamHi Joan,
I hope you are well today and thank you for your question.
I could confirm the issue on your shared site.
Could you please clear the autoptimize cache on your site and temporary disable it so that I can troubleshoot the issue?
Also please make sure that you are using below latest version of theme and Unyson plugin.
Best regards,
Shufflehound teamSolution for this topic
Hi @timhersh,
I hope you are well today and thank you for your questions.
Need a bit of help please. I have turned off the ‘auto-play’ feature on my icon box but it wont’ turn off.
I have tested it visiting your shared site but it does not autoplay for me.
Could you please test it on a different browser?
Just noticed that my mobile version is a bit off. The menu on mobile is squished for some reason. See the attached and you will see what I mean.
To resolve it, please try updating the theme to the below latest version as described in this page https://support.shufflehound.com/updating-theme/
I purchased this theme because of the responsive abilities. I’m having issues specifiying the order of items on mobile.
For example- this page http://4zc.798.myftpupload.com/concrete-services
Those columns you have created using Visual Composer page builder so you have to order them on mobile as described in the following pages.
https://apollo13themes.com/advanced-tricks-visual-composer/
Best regards,
Shufflehound teamHi @webalchemy,
I hope you are well today and thank you for your questions.
I visited your shared site but it seems you are using Sparkling theme on the site and not Jevelin theme.
Please advise.
Best regards,
Shufflehound teamHi @davey1975,
I hope you are well today and thank you for your question.
I have tested it on my test site and those resources are loading fine for me using below latest version of Jevelin theme.
Please try deleting and reinstalling Jevelin theme and Unyson plugin on your site.
Also please make sure that your web host is not restricting it to load.
Are you using Jevelin child theme?
If yes then this can be child theme issue used on your site so to confirm it just temporary use the Jevelin theme on your site. If everything works fine then it’s your site child theme issue.
Best regards,
Shufflehound teamHi @antonisvo,
I hope you are well today and thank you for your question.
It seems happening because of the following CSS code you are using on your site generated by Yellow Pencil editor plugin.
.sh-portfolio-single-buttons .sh-page-switcher a { display: none; }So to make it work please either remove the above CSS code from your site or try adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.sh-portfolio-single-buttons .sh-page-switcher a.sh-page-switcher-button { display: inline-block; }Best regards,
Shufflehound teamCurrently, the Unyson plugin Blog posts content element doesn’t provide this functionality so to achieve this, you have to develop custom code in the child theme of Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
To achieve this, you have to develop custom code in the child theme of Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Ok Thank you
Hi @markushagner,
Thank you for your question.
You can resolve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
footer.sh-footer { opacity: 1 !important; }Best regards,
Shufflehound teamPlease follow the below steps and refer the attached screenshot.
- Visit the edit screen of your site home page.
- Edit the Section element containing the contact form.
- Edit margin field of the section.
One final question, I have used css to highlight the active menu button when you are on that page (so on the home page the Home button has a white background). Is it possible to use css to highlight the top level button if you are on a sub page in that section. For example if I go to the Policies page in the ‘Who we are’ section, can the ‘Who we are’ button be highlighted?
You can achieve it using below custom CSS code.
.sh-header .sh-nav > .current-menu-ancestor { background-color: #ffffff!important; }Hi @dgsmith,
I hope you are well today and thank you for your questions.
I needed to modify the menu on the homepage, and replaced the about us menu item with the text ‘blog’ and a link to the blog page. That works on the homepage, but when I am on the blog page now, the menu doesn’t work.
This seems happening on your site because you are using relative URL in the menu such as #services instead you should use full absolute URL like https://yoursite.com/#services
Also, please tell me how to have my phone number appear in the top bar of the header and sticky header. That’s the most important thing for people to be able to locate and book jobs.
To achieve that please enable top bar in the theme header settings and add phone number in the Contact Phone field as shown in the attached screenshot.
Best regards,
Shufflehound teamHi @E-Media,
I hope you are well today and thank you for your questions.
I would like to get the portfolio style like this: https://jevelin.shufflehound.com/portfolio1/ on this site: at the last sections. How can I achieve this?
To achieve that please use Portfolio 2.0 content element and set its filter style to 4 as shown in the attached screenshots.
Also I would like to set up this style of blog but not sure what type it is: https://jevelin.shufflehound.com/blog1/from-side-to-side/
It is a Mix style of blog that you can set as shown in the third attached screenshot.
Best regards,
Shufflehound teamHi @lockhartg,
I hope you are well today and thank you for your question.
These are simple PHP notices which occur because some functionality are depreciated in the recent version of Woocommerce plugin and most of the time it doesn’t affect functionality of site so it is nothing to worry about!
Do you have WP_DEBUG set to true in your wp-config.php file?
If you do then please set it to false. This will hide the notice messages.
Best regards,
Shufflehound teamHi @soultaker,
I hope you are well today and thank you for your question.
Could you please share me the screenshots of the issue and also share me your site URL where it’s happening so that I can troubleshoot it?
Also please try visiting the site using a different browser.
Best regards,
Shufflehound teamHi Gavin,
I hope you are well today and thank you for your question.
When I try to access your shared site, I get an error message “This site can’t be reached”.
Please make sure that your site is accessible so that I can help you.
Best regards,
Shufflehound teamSolution for this topic
We have edited replies and removed table prefixes from them.
You can use any one of the following free cache plugins.
It is working fine for me from there.
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
